Telstra Energy isn’t taking new customers for now
Help when you need it most
We’re working hard to support our existing Telstra Energy customers.
Find all the important information in one place
Energy can be confusing, so we’re trying to make it easier to understand.
Contracts made easier
We’ve shortened and simplified the terms and conditions for your benefit.
Get plan details
Existing customers can search for Basic Plan Information Documents and Fact Sheets which include prices and plan features.
Victorian Default Offer
Learn more about the Victorian Default Offer.
Default Market Offer
Learn more about the Default Market Offer.
Self meter readSubmit meter reading - Telstra Energy
Submit your own meter reading if you don't have a smart reader.
Call 000 in an emergency or find your distributor
For electricity outages or faults that are not emergencies, you need to contact your local distributor directly.
Each state has different distributors and some areas have more than one. If there is more than one distributor in your postcode, check your bill to confirm the one for your area.
No distributors found
Telstra Energy complaints
Find out how to complain about your electricity service and steps to take if your complaint is not resolved.