Legal information

The management of unwelcome calls is subject to a range of regulatory and industry obligations.

Industry standards

The Communications Alliance Ltd (the primary telecommunications industry body in Australia) provides standard procedures for handling unwelcome communications in the Communications Alliance Code for Handling of Life Threatening and Unwelcome Communications.

Privacy

The release of information from our Unwelcome Calls Centre is strictly controlled. Learn more about Telstra’s privacy commitments.

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