What can we do to help?

Report a scam

If you've received a suspicious email, call or SMS related to your Telstra account.

Contact us

If you think your account's security has been comprised, reach out to us.

Take immediate action

If you're looking for things you can do right now.

Who else can help?

The Australian Government provides resources to assist with education or managing cyber crime incidents.

IDCARE - Manage identity theft

IDCARE supports members of the community across Australia and New Zealand who have concerns about their identity or related cyber security. Please consider engaging IDCARE to recieve free practical and behavioural support.

ACORN - Find out more on Cyber Crime

The ACORN provides information on how to recognise and avoid common forms of cybercrime (such as hacking, online scams, online fraud, identity theft and attacks on computer systems) as well as advice for those who have fallen victim, it also makes reporting cybercrime.

Other support options


Have a question? Ask our Customer Forum.

Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Multilingual Support

If you'd like to speak with us in your preffered language, we've got you covered.

Help for other tech

We can help setup & protect your computer, smart devices, pinters & gaming consoles.