What can we do to help?

Report a scam

If you've received a suspicious email, call or SMS related to your Telstra account.

Contact us

If you think your account's security has been compromised, reach out to us.

Take immediate action

If you're looking for things you can do right now.

Get all-in-one cyber security for your devices

Device Protect offers powerful protection against known cyber threats for $10/mth. Powered by the Trend Micro™ Security Suite, it helps defend you against known viruses, malware, phishing scams and identity theft. 

Who else can help?

The Australian Government provides resources to assist with education or managing cyber crime incidents.

IDCARE - Manage identity theft

IDCARE supports members of the community across Australia and New Zealand who have concerns about their identity or related cyber security. Please consider engaging IDCARE to receive free practical and behavioral support.


More about cybercrime

The ACORN provides information on how to recognize and avoid common forms of cybercrime (such as hacking, online scams, online fraud, identity theft and attacks on computer systems) as well as advice for those who have fallen victim, it also makes reporting cybercrime.


Other support options

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