Report an incident
Take your action
See the latest threats and security announcements.
What can we do to help?
Report a scam
If you've received a suspicious email, call or SMS related to your Telstra account.
Contact us
If you think your account's security has been compromised, reach out to us.
Get all-in-one cyber security for your devices
Device Protect offers powerful protection against known cyber threats for $10/mth. Powered by the Trend Micro™ Security Suite, it helps defend you against known viruses, malware, phishing scams and identity theft.
Who else can help?
The Australian Government provides resources to assist with education or managing cyber crime incidents.
IDCARE - Manage identity theft
IDCARE supports members of the community across Australia and New Zealand who have concerns about their identity or related cyber security. Please consider engaging IDCARE to receive free practical and behavioral support.
Find out more about cybercrime
The ACORN provides information on how to recognize and avoid common forms of cybercrime (such as hacking, online scams, online fraud, identity theft and attacks on computer systems) as well as advice for those who have fallen victim, it also makes reporting cybercrime.
Other support options
CrowdSupport
Have a question? Ask our Customer Forum.
Find a store
Find your nearest Telstra store or Wi-Fi hotspot.
Multilingual Support
If you'd like to speak with us in your preffered language, we've got you covered.
Help for other tech
We can help setup & protect your computer, smart devices, pinters & gaming consoles.