Setting up a Telstra PIN and keeping your details current will help keep your Telstra account secure. Do this online, in store or call us.
Keeping your Telstra account secure is essential. That's why we use two-step verification and a Telstra PIN to help protect your account. These tools ensure that only you can access and manage your services.
Two-step verification adds an extra layer of protection to your account. It means that if someone gets hold of your password, they still need a second verification step to get in.
It's a mandatory step for our customers following new identity verification rules set out by the Australian Communications and Media Authority (ACMA).
Make sure your contact details and mobile number are up to date in My Telstra. This ensures you receive verification codes when accessing your account.
How to update your details:
As a Telstra customer, you'll need a Telstra PIN to securely sign into My Telstra. You can also set up Face ID or fingerprint recognition for even faster access
How to set up your Telstra PIN:
You can go one step further and create a passkey. A passkey lets you sign in to your Telstra ID using your face, fingerprint or device lock, with no password needed.
This information is needed so we can run a credit check to confirm your ability to pay for the service you’re ordering. If you’re unable to complete two-step verification and we need to verify who you are, we may request your ID. This is to protect you, and us, against fraudulent activity.
Telstra collects your information for a variety of reasons associated with providing you a service in accordance with our privacy policy.
