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All the ways to pay when you shop with Telstra
Shopping with us is simple and secure. Whether you’re buying a new phone, accessories, or tech online or in-store, we offer flexible payment options to suit your needs.
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Find the payment method that works for you
Explore the payment options available when you shop with Telstra:
Pay now or pay later
Enjoy flexible payment options when you shop with us.
Choose what works best for you:
- Pay upfront with a single payment and own your device outright.
- Add your device or accessories to an eligible Telstra plan and pay it off over 12 or 24 months.
Credit card and PayPal
We make online payments secure and convenient.
At checkout, you can choose from trusted payment methods:
- Visa, Mastercard, or American Express
- PayPal for fast and easy transactions
Pay with Telstra Plus points
Make the most of your Telstra Plus membership by using your points to pay for devices and accessories. It’s free to join for eligible Telstra customers and you’ll earn points on eligible purchases that can be redeemed at checkout.
Here’s how to use your points:
- Select Telstra Plus points as your payment method during checkout.
- Earn points every time you make an eligible purchase.
- Redeem points for phones and accessories, or combine them with a credit card for more flexibility.
Your ultimate guide to Telstra Plus
Eligibility criteria apply to join Telstra Plus.
Using My Telstra app for quick payments
The My Telstra app makes it easy to shop, manage your account and pay for devices or accessories. To get started, download the My Telstra app and sign in with your Telstra ID.
With the app, you can:
- view and pay for accessories and devices
- track orders and manage services.
Learn how a Telstra ID helps you checkout faster and more securely.
Trade-in for credit
Turn your old device into credit towards something new. We'll assess your old phone/device and if it's approved, we'll apply credit to your account by your next bill or the one after.
How to trade-in:
- Sign in to My Telstra and choose the ‘Services’ tab and select your account.
- Complete the quick online assessment to assess your device.
- Follow the instructions to send your old device via Australia Post.
- Receive your credit within two billing cycles if your trade-in is approved.
Check if you're eligible for Telstra Trade-In
7 Day Price Match
Shop with confidence knowing you’ll get the best price. If you find a lower advertised price within 7 days of buying from us, we’ll match it.
To claim a price match:
- Purchase a device from Telstra (on repayment or outright - if you have an existing Telstra account number). Exclusions apply.
- Get proof of a lower price (URL or photo).
- Submit a claim form online within 7 days of receiving your device.
- We'll review your claim and let you know within 14 business days.
In-store payments
Prefer to shop in person? Visit a Telstra store and pay using:
- credit or debit card
- Telstra Plus points
- cash (where accepted).
FAQs
You can pay upfront or choose to spread repayments over 12 or 24 months on eligible plans. Online purchases can be made using Visa, Mastercard, American Express, PayPal or Telstra Plus points.
Yes. If you’re a Telstra Plus member, you can redeem points for phones, accessories, or combine points with a credit card for extra flexibility. Membership is free for eligible Telstra customers.
Eligibility criteria apply to join Telstra Plus.
You can pay your Telstra bill online through the My Telstra app or the Telstra website using a credit card, debit card, or BPAY. You can also set up AutoPay for automatic payments on eligible plans.
Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.
Telstra Trade-In is managed by Assurant Services Australia Pty Ltd. To be eligible for Telstra Trade-In, you must be a Telstra consumer or small business customer aged 18+, with a post-paid service and have a device, tablet or smartwatch with us on an Upfront plan or with an existing 13-digit account number. Not available to customers with a ten-digit account number or Upgrade & Protect. Devices on Telstra Mobile Lease plans are ineligible. You may only trade in a device, tablet or smartwatch from Assurant’s list of eligible devices. The credit offer will vary depending on your device, tablet or smartwatch type, model and its working condition, and is subject to assessment. Credit applied by second bill, or to a nominated credit/debit card within 30 days for Upfront Mobile plans.
Explore more on this topic
Your ultimate guide to Telstra Plus
Learn how Telstra Plus rewards loyal customers and how to join.
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