Find through calling
Call *#06# on the device to display the IMEI.
Change your JB Hi-Fi Mobile Upfront Plan
Change your JB Hi-Fi Mobile Upfront Plan
Browse JB Hi-Fi Upfront Plans and switch to one that better suits your needs, powered by Telstra’s mobile network.
Current Plan
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The current plan is the only available plan for this service.
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You'll need to cancel your existing service and order a new service at your new address.
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Offer applied
T+ points discount applied
Includes $[[discount-value]] per month discount for [[remaining-term]] months.
Gift Card
Select a new Upfront Plan
JB Hi-Fi plans come with the following, for use in Australia.
Data usage
This plan comes with a data allowance to use in Australia. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5mbps isn’t suitable for HD video or high-speed applications, and means some web pages, social media content and files may take longer to load).
In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies.
Capped speeds
Download speeds for included data are capped at 250Mbps on our 4G and 5G network. This speed cap is great for most customers’ regular usage including streaming, browsing and social media.
Australia
Unlimited calls and SMS in Australia to standard Australian fixed and mobile numbers, as well as calls to most 11xx, 12xx, 13xx and 18xx numbers.
Uncapped 5G speeds
With your plan’s included data, enjoy greater speed, more capacity and less latency with our fastest 5G network access.
Network speeds
Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.
How to access 5G
Our 5G network reaches over 80% of Australians. To access 5G, you need a 5G compatible device and to be in a 5G coverage area. To see if 5G is in your area, use our 5G coverage checker.
Which account type has the service you want to keep?
Which business is this for?
Account
Required selection.
Account selection required
Which personal account is this for?
Account
Required selection.
Account selection required
This account isn’t eligible for online transactions.
Only Account Owners can buy items online. Message us to complete your order.
Order stopped
You have no eligible services that can be upgraded. Please message us or get a new plan.
You have no eligible services
You need a new plan to buy a device on repayment.
You have no eligible services on this account.
You can either get a new plan or use a plan from a different account.
Select the service you want to keep
Select the service you want to keep
Services
Buy out your current device
There are repayments remaining on your current device. You’ll be charged a buyout fee to cover the remainder.
You have Upgrade & Protect on this plan
You can't redeem Upgrade & Protect for mobile broadband devices. Instead, you can buy out your current device and swap the new device to your existing data plan. Upgrade & Protect will be cancelled. Early termination fees may apply.
Time in contract: [installmentsCompleted] of [totalInstallments] months
Buyout fee
You’ll need to add a new plan to continue.
Your current plan can’t be used as we no longer offer it. You also need to buy out the remaining months on your repayment term. This cost will be calculated before you complete your order.
Your current plan can’t be used as we no longer offer it.
Your current plan can’t be used as we no longer offer it.
You can’t update this service
Message us or visit us in store to update this service. You also need to buy out the remaining months on your repayment term.
Message us or visit us in store to update this service
You can’t update this service here
This is a MICA service. Go to Console to migrate it. The customer also needs to buy out the remaining months on their repayment term.
This is a MICA service. Go to Console to migrate it.
Service selection required
Please wait
Something went wrong, please try again shortly.
A mobile phone service can’t be added to a data plan. Please select another service.
A mobile broadband service can’t be added to a mobile phone plan. Please select another service.
Upgrade & Protect on this service
You have Upgrade & Protect on the service you selected, which means you can choose to upgrade to a new device (if eligible).
If you don't want to use Upgrade & Protect and want to keep your current device, you’ll need to pay a buyout fee.
An error has occurred
Buy out your current device
There are repayments remaining on your current device. You’ll be charged a buyout fee to cover the remainder.
An error has occurred
[[devicename]]
Time in contract: [[installmentsRemaining]] of [[totalInstallments]] months
Buyout fee
$[[remainingPayoutAmount]]
Verify IMEI number
We need to check if your device is eligible for Upgrade & Protect redemption. We’ll verify this using your device’s IMEI number.
An error has occurred
You can find your IMEI number by:
Find in settings
Android: Search "IMEI" in Settings.
iOS: Select General > About > IMEI in Settings.
An error has occurred
IMEl successfully verified
Your device with the IMEI number ending in [[partial-imei]] has been successfully verified.
We'll assess the device condition next.
An error has occurred
IMEI doesn't match our records
An error has occurred
The IMEI number you entered doesn't match our records. This could be because your device wasn't supplied by Telstra, or was replaced under warranty by Telstra or device manufacturer. Please go back and check that you have entered the last 4 digits of IMEI 1 from your device.
What do you need to do?
Contact us and let us know that your device's IMEI did not match our records. We'll try to resolve the issue as soon as possible.
Turn off your device lock
An error has occurred
Please check if ‘Find My’ option has been turned on your Apple device. If it has, follow these steps to turn it off:
- Go to Settings > Scroll to Face ID & Passcode.
- Enter your device passcode
- Scroll to Stolen Device Protection and turn it off
- Go back to Settings > Select your Name > Select Find My
- Turn off Find My [iPhone or iPad]
- Restart the order
Contact us if this issue persists.
Unable to proceed with redemption
This device has been flagged as lost or stolen. Contact us for help.
An error has occurred
Unable to process the order
An error has occurred
We can’t continue because there’s an open request against this device.
What do you need to do?
Contact us and let us know there’s an open request against this device. Any existing requests must be closed before a new order can be processed.
Unable to process the order
An error has occurred
We can’t find that IMEI. This could be because your device wasn’t supplied by Telstra.
What do you need to do?
- Please go back and check the last four digits of IMEI1 were entered correctly.
- If you’re sure the IMEI’s correct, contact us and let us know the device’s IMEI was not in our inventory.
Unable to process the order
An error has occurred
We’re unable to process the request right now. Please contact us to check what’s wrong.
Device replaced under warranty
An error has occurred
Device details
[[devicename]]
Verify IMEI number
An error has occurred
How to find IMEI number
Option 1: Find through calling
Call *#06# on the device to display the IMEI
Option 2: Find in settings
Android: Search "IMEI" in Settings
iOS: Select > General > About > IMEI in Settings
An error has occurred
The IMEI you entered is locked.
The IMEI you entered for your device is locked. Contact us for help with unlocking your device.
An error has occurred
Device IMEl number [[full-imei]] was successfully verified.
We'll assess the device condition next.
An error has occurred
Unable to proceed with redemption.
This device has been flagged as lost or stolen. Contact us for help.
Please contact store
IMEI doesn't match our records
The IMEI number you entered doesn’t match our records.
An error has occurred
Unable to process the order
An error has occurred
Unable to process the order
An error has occurred
Assess device condition
We need to ask you about the condition of your device. The device condition and time left in your contract will determine the redemption fee.
Important: The fee we’ll show you today is an estimate, as your device will be re-assessed after it is returned.
Important: The fee we’ll show you today is an estimate, as your device will be re-assessed after it is returned.
Something went wrong. Please try again.
An error has occurred
Eligible to redeem
You can get Upgrade & Protect for free, but we need to assess your device once you send it back to our second-hand device vendor.
An error has occurred
[[devicename]]
Time left in contract: [[installmentsRemaining]] of [[totalInstallments]] months
Device condition
[[redemptionCondition]]
Estimated redemption fee
$[[redemptionFee]]
[[redemptionHistory]]
Find out more on the Upgrade & Protect page.
Eligible to redeem
You’re eligible to redeem Upgrade & Protect. We'll add the estimated fee for redeeming your device to your cart.
An error has occurred
[[devicename]]
Time left in contract: [[installmentsRemaining]] of [[totalInstallments]] months
Device condition
[[redemptionCondition]]
Estimated redemption fee
$[[redemptionFee]]
[[redemptionHistory]]
Find out more on the Upgrade & Protect page.
Eligible to redeem
You’re eligible to redeem Upgrade & Protect. We’ll add the estimated redemption fee to your cart (subject to device re-assessment once your device has been returned).
An error has occurred
[[devicename]]
Time left in contract: [[installmentsRemaining]] of [[totalInstallments]] months
Device condition
[[redemptionCondition]]
Estimated redemption fee
$[[redemptionFee]]
[[redemptionHistory]]
Find out more on the Upgrade & Protect page.
Not eligible to redeem
You can only get two damaged devices redeemed in 12 months. You'll be able to redeem another damaged device on [[nextRedemptionAllowedDate]]. If you don't want to wait, you can buyout your device instead.
An error has occurred
[[devicename]]
Time left in contract: [[installmentsRemaining]] of [[totalInstallments]] months
Device condition
[[redemptionCondition]]
Redemption status
Ineligible
[[redemptionHistory]]
Find out more on the Upgrade & Protect page.
An error has occurred
Next steps
An error has occurred
-
Complete your new device purchase
We'll conduct a credit check to confirm you're able to meet the repayments of this purchase.
-
Prepare your current device for return
Back up your information, remove your SIM card (if you have a physical SIM) and reset your device to factory settings. Check the detailed instructions we send with your eParcel.
-
Wait for us to send you a return eParcel
Return your current device within 14 days of receiving our eParcel. Your device will be re-assessed and we'll notify you of any additional fees or applicable refunds.
Before you continue
You already have a similar item in the cart, adding it will replace that item from your cart.
Do you want to remove this from your cart?
By continuing, you’ll cancel the buyout of your current device. You’ll need to choose a different plan or get a new plan.
Buyout fee
Data usage
This plan comes with a data allowance to use in Australia. You won’t be charged if you go over your monthly data allowance. Instead, you can continue to access data up to speeds of 1.5Mbps. 1.5mbps isn’t suitable for HD video or high-speed applications, and means some web pages, social media content and files may take longer to load).
In addition, heavy data users (users in the top 1% of all data users) may experience slower speeds than other users during busy periods. The speeds you receive may vary depending on a range of factors including your device, location, number of users and download sources. Your data allowance is for personal use in a smartphone or tablet in Australia only and the FairPlay Policy applies.
Capped speeds
Download speeds for included data are capped at 250Mbps on our 4G and 5G network. This speed cap is great for most customers’ regular usage including streaming, browsing and social media.
Australia
Unlimited calls and SMS in Australia to standard Australian fixed and mobile numbers, as well as calls to most 11xx, 12xx, 13xx and 18xx numbers.
Uncapped 5G speeds
With your plan’s included data, enjoy greater speed, more capacity and less latency with our fastest 5G network access.
Network speeds
Speeds may vary due to factors such as location, distance from the base station, local conditions, concurrent users, hardware and software configuration and download/upload destination.
How to access 5G
Our 5G network reaches over 80% of Australians. To access 5G, you need a 5G compatible device and to be in a 5G coverage area. To see if 5G is in your area, use our 5G coverage checker.
Which account type has the service you want to keep?
Which business is this for?
Account
Required selection.
Account selection required
Which personal account is this for?
Account
Required selection.
Account selection required
This account isn’t eligible for online transactions.
Only Account Owners can buy items online. Message us to complete your order.
Order stopped
You have no eligible services that can be upgraded. Please message us or get a new plan.
You have no eligible services
You need a new plan to buy a device on repayment.
You have no eligible services on this account.
You can either get a new plan or use a plan from a different account.
Select the service you want to keep
Select the service you want to keep
Services
Buy out your current device
There are repayments remaining on your current device. You’ll be charged a buyout fee to cover the remainder.
You have Upgrade & Protect on this plan
You can't redeem Upgrade & Protect for mobile broadband devices. Instead, you can buy out your current device and swap the new device to your existing data plan. Upgrade & Protect will be cancelled. Early termination fees may apply.
Time in contract: [installmentsCompleted] of [totalInstallments] months
Buyout fee
You’ll need to add a new plan to continue.
Your current plan can’t be used as we no longer offer it. You also need to buy out the remaining months on your repayment term. This cost will be calculated before you complete your order.
Your current plan can’t be used as we no longer offer it.
Your current plan can’t be used as we no longer offer it.
You can’t update this service
Message us or visit us in store to update this service. You also need to buy out the remaining months on your repayment term.
Message us or visit us in store to update this service
You can’t update this service here
This is a MICA service. Go to Console to migrate it. The customer also needs to buy out the remaining months on their repayment term.
This is a MICA service. Go to Console to migrate it.
Service selection required
Please wait
Something went wrong, please try again shortly.
A mobile phone service can’t be added to a data plan. Please select another service.
A mobile broadband service can’t be added to a mobile phone plan. Please select another service.
Upgrade & Protect on this service
You have Upgrade & Protect on the service you selected, which means you can choose to upgrade to a new device (if eligible).
If you don't want to use Upgrade & Protect and want to keep your current device, you’ll need to pay a buyout fee.
An error has occurred
Buy out your current device
There are repayments remaining on your current device. You’ll be charged a buyout fee to cover the remainder.
An error has occurred
[[devicename]]
Time in contract: [[installmentsRemaining]] of [[totalInstallments]] months
Buyout fee
$[[remainingPayoutAmount]]
Verify IMEI number
We need to check if your device is eligible for Upgrade & Protect redemption. We’ll verify this using your device’s IMEI number.
An error has occurred
You can find your IMEI number by:
Find through calling
Call *#06# on the device to display the IMEI.
Find in settings
Android: Search "IMEI" in Settings.
iOS: Select General > About > IMEI in Settings.
An error has occurred
IMEl successfully verified
Your device with the IMEI number ending in [[partial-imei]] has been successfully verified.
We'll assess the device condition next.
An error has occurred
IMEI doesn't match our records
An error has occurred
The IMEI number you entered doesn't match our records. This could be because your device wasn't supplied by Telstra, or was replaced under warranty by Telstra or device manufacturer. Please go back and check that you have entered the last 4 digits of IMEI 1 from your device.
What do you need to do?
Contact us and let us know that your device's IMEI did not match our records. We'll try to resolve the issue as soon as possible.
Turn off your device lock
An error has occurred
Please check if ‘Find My’ option has been turned on your Apple device. If it has, follow these steps to turn it off:
- Go to Settings > Scroll to Face ID & Passcode.
- Enter your device passcode
- Scroll to Stolen Device Protection and turn it off
- Go back to Settings > Select your Name > Select Find My
- Turn off Find My [iPhone or iPad]
- Restart the order
Contact us if this issue persists.
Unable to proceed with redemption
This device has been flagged as lost or stolen. Contact us for help.
An error has occurred
Unable to process the order
An error has occurred
We can’t continue because there’s an open request against this device.
What do you need to do?
Contact us and let us know there’s an open request against this device. Any existing requests must be closed before a new order can be processed.
Unable to process the order
An error has occurred
We can’t find that IMEI. This could be because your device wasn’t supplied by Telstra.
What do you need to do?
- Please go back and check the last four digits of IMEI1 were entered correctly.
- If you’re sure the IMEI’s correct, contact us and let us know the device’s IMEI was not in our inventory.
Unable to process the order
An error has occurred
We’re unable to process the request right now. Please contact us to check what’s wrong.
Device replaced under warranty
An error has occurred
Device details
[[devicename]]
Verify IMEI number
An error has occurred
How to find IMEI number
Option 1: Find through calling
Call *#06# on the device to display the IMEI
Option 2: Find in settings
Android: Search "IMEI" in Settings
iOS: Select > General > About > IMEI in Settings
An error has occurred
The IMEI you entered is locked.
The IMEI you entered for your device is locked. Contact us for help with unlocking your device.
An error has occurred
Device IMEl number [[full-imei]] was successfully verified.
We'll assess the device condition next.
An error has occurred
Unable to proceed with redemption.
This device has been flagged as lost or stolen. Contact us for help.
Please contact store
IMEI doesn't match our records
The IMEI number you entered doesn’t match our records.
An error has occurred
Unable to process the order
An error has occurred
Unable to process the order
An error has occurred
Assess device condition
We need to ask you about the condition of your device. The device condition and time left in your contract will determine the redemption fee.
Important: The fee we’ll show you today is an estimate, as your device will be re-assessed after it is returned.
Important: The fee we’ll show you today is an estimate, as your device will be re-assessed after it is returned.
Something went wrong. Please try again.
An error has occurred
Eligible to redeem
You can get Upgrade & Protect for free, but we need to assess your device once you send it back to our second-hand device vendor.
An error has occurred
[[devicename]]
Time left in contract: [[installmentsRemaining]] of [[totalInstallments]] months
Device condition
[[redemptionCondition]]
Estimated redemption fee
$[[redemptionFee]]
[[redemptionHistory]]
Find out more on the Upgrade & Protect page.
Eligible to redeem
You’re eligible to redeem Upgrade & Protect. We'll add the estimated fee for redeeming your device to your cart.
An error has occurred
[[devicename]]
Time left in contract: [[installmentsRemaining]] of [[totalInstallments]] months
Device condition
[[redemptionCondition]]
Estimated redemption fee
$[[redemptionFee]]
[[redemptionHistory]]
Find out more on the Upgrade & Protect page.
Eligible to redeem
You’re eligible to redeem Upgrade & Protect. We’ll add the estimated redemption fee to your cart (subject to device re-assessment once your device has been returned).
An error has occurred
[[devicename]]
Time left in contract: [[installmentsRemaining]] of [[totalInstallments]] months
Device condition
[[redemptionCondition]]
Estimated redemption fee
$[[redemptionFee]]
[[redemptionHistory]]
Find out more on the Upgrade & Protect page.
Not eligible to redeem
You can only get two damaged devices redeemed in 12 months. You'll be able to redeem another damaged device on [[nextRedemptionAllowedDate]]. If you don't want to wait, you can buyout your device instead.
An error has occurred
[[devicename]]
Time left in contract: [[installmentsRemaining]] of [[totalInstallments]] months
Device condition
[[redemptionCondition]]
Redemption status
Ineligible
[[redemptionHistory]]
Find out more on the Upgrade & Protect page.
An error has occurred
Next steps
An error has occurred
-
Complete your new device purchase
We'll conduct a credit check to confirm you're able to meet the repayments of this purchase.
-
Prepare your current device for return
Back up your information, remove your SIM card (if you have a physical SIM) and reset your device to factory settings. Check the detailed instructions we send with your eParcel.
-
Wait for us to send you a return eParcel
Return your current device within 14 days of receiving our eParcel. Your device will be re-assessed and we'll notify you of any additional fees or applicable refunds.
Before you continue
You already have a similar item in the cart, adding it will replace that item from your cart.
Do you want to remove this from your cart?
By continuing, you’ll cancel the buyout of your current device. You’ll need to choose a different plan or get a new plan.
Buyout fee
You’re about to change your plan
There’s a cost to downgrade your plan
Your new plan will start right away and includes more data, and you won’t need to pay anything until your next payment date.
You’re all paid up this month. Your new plan will start from your next billing date.
Changing plans may affect your Bundle plan
If you downgrade your plan, you may no longer be eligible for a Bundle plan. Any services you may have on an existing Bundle plan may be changed to the nearest available plan.
Your gift card will carry over to your new plan.
Your current plan came with a gift card.
If you proceed, you’ll need to pay a Voucher Repayment Fee pro-rated against the [[remaining-installment]] remaining of your plan’s minimum term.
The exact amount will be calculated in the next step.
If you proceed, you’ll need to pay a Voucher Repayment Fee pro-rated against the [[remaining-installment]] remaining of your plan’s minimum term.
The exact amount will be calculated in the next step.
Something went wrong
Please try selecting a plan again.