Step 1: Request a trade-in
Use the Telstra Trade-In website or app on the device you want to trade in. To trade in, you need a device in good condition, that turns on, and an eligible post-paid mobile plan. Not available to customers with a ten-digit account number or Upgrade & Protect.
Step 2: Return your device for free
To Australia Post or a Telstra store within 21 days. We’ll pay for any postage. Make sure you back up your data and factory reset your device first.
Step 3: Get your credit
Once we receive your device, we’ll apply credit to your account by your next bill or the one after.