Shop online securely

When you use your credit card online, encryption converts sensitive, identifying information (like parts of your credit card number) into a complex code. This makes the information unreadable - except to the authorised party. Data encryption is a secure way of storing information. It's also good to know that your encrypted data is stored on Australian servers. 

It's called a Telstra ID and it's your gateway to the My Telstra app. It brings everything together for secure online account management, payment and purchases (not to mention a host of great perks). Once you have both tools, you’ll have a range of inbuilt security measures at your fingertips, such as unique passcodes and multi-factor authentication.

Multi-factor authentication (MFA) offers several layers of security - especially important when you're making an online purchase via the My Telstra app. Much stronger than a password alone, it protects your information and helps prevent identity fraud every time you access your account using your Telstra ID in the My Telstra app.

This is your entry point into a world of secure transactions with us. Once you have your Telstra ID and have downloaded the My Telstra app, you’ll have access to extra security measures like a one-off code, a Telstra PIN and multi-factor authentication.

Switch on auto updates for operating systems and web browsers. As the updates install, so will the latest security features.

Put simply, they’re the face or fingerprint ID features available on Android and iOS devices.

We strongly recommend not sending your confidential information over a public network as it’s so much easier for cyber criminals to get hold of your details.

A password manager is a great idea. You only need to remember one password, it’s securely stored and it’s great for keeping pesky hackers at bay.

Let’s say you receive your new product, only to find out it’s not what you ordered. Maybe it's the wrong colour, wrong storage size, it doesn’t work as promised, it's damaged, or there was a payment mistake during checkout.

These are all good reasons to request a refund. Please get in touch with us as soon as you can and we’ll find the best solution for you. It’s worth remembering that how you paid for it in the first place will determine how we refund your purchase.

Supporting our refund policy is the peace of mind that comes with knowing that you also enjoy certain protections under Australian Consumer Law. In other words, if you're not happy, you can pursue important consumer rights which may entitle you to a refund or replacement.

Any service you purchase is also covered. There are several reasons for seeking a refund, including if the service doesn’t work, or wasn’t installed properly.  

Whether you're using Call and Collect or home delivery, you're covered.