Your Telstra ID is the username and password you use to access Telstra services:
When you sign in with your Telstra ID, it’s quick and simple to manage your services, pay bills and get help.
If you’ve already used the My Telstra app, or managed your services in My Telstra in a browser, you may already have a Telstra ID. Don’t worry if you’ve forgotten your Telstra ID, you can easily recover it.
Great! You’re ready to sign into My Telstra with your Telstra ID to access your services.
Forgotten your Telstra ID? Don’t worry, you can recover your username and password by telling us your name and account or phone number.
If you're a Telstra customer and you don't have a Telstra ID, you can easily create one.
The My Telstra app is our new and improved app that makes it easier to view services, bills and make payments. Get the help you need without the wait and much more, all from your mobile phone or tablet.
Alternatively, you can visit the My Telstra page and follow the prompts to download the app.
You can pay online by any of the following ways:
Direct debit is an automatic payment that helps you avoid late payment fees. The payment is set up to occur regularly (when your bill is due) from a nominated credit/debit card or bank account.
You can set up, cancel or manage your direct debit in My Telstra in app or in a browser.
Messaging allows you to communicate directly with a human expert – type a message in the app and our expert will reply. You won’t need to wait online for an answer. You'll get a notification when we’ve replied.
You can learn more about messaging at My Telstra Messaging
Open the My Telstra app. Select ‘Get help’ from the navigation tab bar and choose the blue ‘Message us’ icon. Alternatively, scroll to ‘Chat now’.
Telstra Assistant is here to help. Let us know what your query is and Telstra Assistant will get some answers to you right away.
If you need more help, Telstra Assistant will connect you with a human expert. Let us know if you’d like to speak to a human and we’ll get you through to someone as soon as possible.
You don't have to wait around - you can close the app and one of our experts will respond to you as soon as they can. Make sure you've got push notifications on, so you'll know when they reply.
