How do I manage Mobile Speed and Latency Optimisers?
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What’s the difference between Mobile Speed Optimiser and Mobile Latency Optimiser?
Mobile Speed Optimiser can help with improve download speeds for high-bandwidth tasks in busy areas or during times of peak usage. Mobile Latency Optimiser can help with a more consistent and lower latency for time-sensitive applications (like online gaming) that use the User Datagram Protocol (UDP).
Consider using them for:
Mobile Speed Optimiser |
Mobile Latency Optimiser |
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How do I cancel Mobile Speed Optimiser or Mobile Latency Optimiser?
You can cancel any time in My Telstra.
- Sign in to My Telstra
- Choose your mobile service, then Extras
- Select Speed Optimiser or Latency Optimiser and follow the prompts to cancel.
About the Mobile Speed and Mobile Latency Optimiser exit
We’re exiting Mobile Speed Optimiser and Mobile Latency Optimiser to focus on services that deliver the most value and innovation. Our goal is to simplify our offerings while continuing to deliver the best possible experience for all customers.
You won't be able to add the Mobile Speed Optimiser or Mobile Latency Optimiser to your service after 6 March 2026. If you already have either of these, they are available to use until 6 April 2026.
No action is required if you want to keep using Mobile Speed Optimiser and Mobile Latency Optimiser until 6 April 2026. If you prefer to remove them earlier, you can do so anytime via My Telstra.
Your core mobile service will continue to perform well without these extras. Our network improvements ensure strong speed and latency performance for all customers.
No, there is no direct replacement.
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