How do I transfer data from my old phone to my new Samsung Galaxy S21?

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    Congratulations on the purchase of your new Samsung Galaxy S21.

    To get you started, we’ve answered these setup questions:

    Before you start, make sure your buds and phone are fully charged and within Bluetooth range of each other. If you’ve uninstalled the Galaxy Wearable app, reinstall the app from the Google Play Store.

    You can pair your Galaxy Buds+, Buds Live or Galaxy Buds Pro to your Samsung phone or tablet in 4 simple steps:

    1. Turn on your Bluetooth Settings on the Galaxy S21
    2. Open the Galaxy Buds charging case, the earbuds will automatically enter Bluetooth pairing mode
    3. On your Galaxy S21, a pop-up window will appear from the SmartThings app* asking you to connect your Buds, tap Connect
    4. Your Galaxy Buds should now be connected.
       

    You can now listen to music from your Galaxy Buds and adjust settings within the Galaxy Wearable App.

    For more help, go to Samsung Support.

    If the pop-up window doesn’t appear on your Galaxy phone you may need to pair with the Galaxy Wearable app.

    Note:  You can download the SmartThings or Galaxy Wearable apps from the Galaxy App or Google Play stores to pair the Galaxy Buds to Android devices running Android OS 5.0 and higher, with more than 1.5GB of RAM.

    The fastest way to transfer data from your old phone to your new phone is by cable (Lightning to USB-C cable, or USB-C to USB-C cable. To transfer:

    • Open Smart Switch app on your Galaxy phone
    • Connect your new Galaxy phone to your old iOS device via lightning cable
    • When the iOS device recognises the USB connection, select Trust on the iPhone for permission to read its contents
    • Select the content you want to transfer from the iOS device and select Transfer to start the process
    • On your Galaxy phone, select the compatible apps you can download and tap Install
    • When the download is complete tap on Next, then Done.

    Go to Samsung Support for more information about how to transfer content from iOS.

    Before you start

    • You’ll need to be registered on iCloud and using it to back up your iOS phone already. If you’re not familiar with using iCloud, visit the iCloud setup site.
    • You may need to create an app-specific password because the iCloud server will recognise Smart Switch as a third-party app.
    • You’ll need an internet connection. Data fees may apply.
       

    To transfer:

    1. Launch the Smart Switch app on your Galaxy S21 and tap Receive Data
    2. Select iPhone/iPad, then Get data from iCloud instead
    3. Sign in to your iCloud account
    4. On your iOS device a two-step verification code will appear on the screen. Input that code into your Galaxy S21 then tap OK
    5. Select the data you would like to transfer to your Galaxy S21, then tap Transfer
    6. When the download is complete tap Next, then Done.
       

    Go to Samsung Support for more information about how to transfer content from iOS.

    First, backup your iOS device to iTunes, then use Smart Switch PC or Smart Switch for Mac to download data onto your Samsung Galaxy S21.

    You can transfer your content from your old Android device to your new Samsung phone via cable or Wi-Fi.

    Before you start, make sure you have:

    • the latest version of Smart Switch on the new Galaxy smartphone and on your compatible old Android smartphone
    • fully charged battery on both smartphones, and
    • if transferring by cable, the Samsung ‘Type C to Type C’ data charging cable that comes in the box.
       

    To transfer:

    1. Launch the Smart Switch app on your compatible Android and on the new Galaxy S21 smartphone
    2. Select Receive on the Galaxy S21 (new device) and Send on the compatible Android smartphone
    3. Select how you want to connect to your old phone
      • Cable - connect your old compatible Android to the new Galaxy S21 via the ‘Type C to Type C’ data cable (comes in the box), or
      • Wireless – connect via Wi-Fi.
    4. Select the content and data you wish to transfer to your Galaxy S21, then tap Transfer
    5. When the download is complete tap Next, then Done.
       

    To find out more about Smart Switch go to Samsung Support.

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    Congratulations on the purchase of your new Samsung Galaxy S21. To get you started, we’ve answered your questions on how to:

    • Pair your Galaxy buds to your new phone
    • Transfer data from your old iOS™ device
    • Transfer data from your old Android device.