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You can activate your Pre-Paid service:

Your service will normally be active within 20 minutes, but sometimes it can take from 4 hours to 24 hours.

To check if your phone is activated:

  • Look for network bars on your phone
  • For a SIM with pre-loaded credit, try browsing the internet, calling or texting
  • For a SIM without credit, try to recharge:
    • On a phone - type m.telstra.com in your browser
    • On a desktop - visit telstra.com/recharge and enter your phone number when prompted

If your service is still not active after 4 hours:

  1. Check our Outages and Notifications page for service disruptions

What if it won’t let me activate online?

If you’re having trouble activating your service online, check the following:

  1. Your phone number and SIM
    • Your phone number must be 10 digits
    • Your SIM serial number must be 13 digits
  2. Your ID
    • Check your ID is current
    • Check your details are correct
    • Make sure you complete all fields
    • Check your name exactly matches your ID, including any middle initials
  3. Your address

    Make sure your address is entered in the following format:

    • 10 Sample Street, Melbourne 3000

What details do I need from my Driver’s Licence?

Need more help?

Watch our videos on:

How to insert your sim into a prepaid phone with a battery

How to activate your pre-paid SIM



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