Why is my Telstra email suspended?


There are four reasons why Telstra may suspend your Telstra email account. But don’t worry, this article explains how to reactivate it.

1. Your payment is late

Your emails are not deleted but you won’t be able to view them. New emails will bounce back to the sender.

How to reactivate

Pay the outstanding bill and your email should automatically reactivate within 24 hours.


2. Your email account is compromised

If your email address has been identified as a source of spam emails (unsolicited emails sent from your email address) we will suspend your email account if we believe that it has been compromised.

Read more on how to resolve a compromised email account here


Good to know:

Once your email is reactivated, you need to change your password or it may be suspended again.

  1. Sign in to Telstra 24x7 My Account using your Telstra ID
  2. If you have more than one account, you will need to select the relevant account from the blue bar at the top of the screen
  3. Select Manage next to mailbox
  4. Select the correct email address and then Change Password
  5. Follow the rest of the prompts and select Save.


3. You’re no longer a Telstra customer

When you close your Telstra account we’ll suspend your email address. After 30 days we may delete your emails.

Want to keep your Telstra email address?

Just tell us you’d like to keep your Telstra email when you close your account.

It’s free keep for the first 12 months after you cease to be a Telstra customer. After that it’s $79 a year.

Want to know more? Click here.


4. You haven't used your email for 180 days

To keep your email open you need to use it least once every 180 days.

Want to know more? Click here.


How to reactivate

  • Contact us to organise a reactivation of your mailbox


Good to know:

  • If you have closed your email within the last 6 months, you can reactivate it.
  • If the closure date is beyond 6 months your email unfortunately will not be able to be reactivated.






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