Connecting your phone and internet to Telstra Cable (HFC)

These are the parts you need

Image of a list of parts you need.

 

Before you begin

Unplug old devices from your phone sockets. Unplug any existing modems, telephones and other devices that use the telephone wall sockets. If you want to use these sockets, make sure you have an ADSL filter installed between the socket and your device (purchase separately).

 

Image showing all the devices unpluged from the phone socket.

 

What’s your current set up?

Locate your cable outlet to identify your existing set up and follow the steps to get started.

If you have several cable outlets, use the one that provides the most convenient location for your modem.

Your cable outlet will look like these. Your free-to-air TV port will look similar to a cable wall outlet, so if you’re having trouble, try another port.

Image of cable outlet  Image of free-to-air TV port

If you currently have a My Foxtel box plugged into your cable outlet, follow the instructions on Set up steps – Cable Internet through an existing Foxtel outlet

Plug the Telstra Cable Adaptor into a cable port.



  1. Plug the Telstra Cable Adaptor into a cable port


    First, you’ll need to find the right cable port in your house.

    Screw the WHITE coaxial cable with GREY ends into the back of the Telstra Cable Adaptor. Screw the other end into the cable port. 

     

  2. Plug the Telstra Cable Adaptor into a power outlet

    Plug the BLACK power adaptor into the back of the Telstra Cable Adaptor. Plug the other end into a nearby power outlet and switch it on.

    Your Telstra Cable Adaptor has four indicator lights on the front panel. During the start-up sequence, the Telstra Cable Adaptor lights will flash. Once they become solid green, the service is ready.
     

    Image of an important sign

    If any of the lights on the Telstra Cable Adaptor are flashing and not solid, check all cables are securely connected to the Telstra Cable Adaptor and at the wall.

     

    If they are, try turning off the power to the Telstra Cable Adaptor, wait 10 seconds and then turn the power on again. If the lights keep flashing after about 10 minutes, please call 133 933.

    Image of the front light indicator.

     

  3. Connect the Telstra Cable Adaptor to your Telstra Smart Modem™

    Helpful tip! For the best coverage, place the modem in an open, elevated area, allowing for optimal signal and Wi-Fi strength.

    Locate the cord with the RED ends, insert the cable into the RED port on the Telstra Smart Modem. Insert the other end into the RED port on the Telstra Cable Adaptor and ensure the box is switched on.

  4.  

  5. Plug your Telstra Smart Modem™ into the power outlet
  6. The power cord is already connected to the Telstra Smart Modem so plug the grey power adaptor into the wall and ensure the power is on. The Telstra Smart Modem will now turn on. When the front light indicator has turned green, you’re good to go. This may take a few minutes.

     

    Image of the front light indicator.

     

  7. Connect your devices


    Via Ethernet cable

    Use the LAN cable with two YELLOW ends, inserting one end into any YELLOW port on the Telstra Smart Modem. Insert the other end into your device’s network port.

    Via Wi-Fi

    Search for the Wi-Fi name and enter the password show on fridge magnet provided with your Smart Modem.

  8. Image of an important signDid you know you can re-use your old Wi-Fi network details (network name and password) on your new modem? This mean all your device will just automatically connect and you won’t have to go around the house reconnecting everything.

     

    To update your Wi-Fi details, connect to you home network and open an internet browser window on your device. Type in http://192.168.0.1. The username is admin and the password is Telstra. Once you are logged in, click on the tab marked Wi-Fi. Don’t forgot to click Save once you have made your changes.

Set up Cable internet
through the existing Foxtel outlet.



  1. Connect the coaxial splitter to the cable port


    First, you’ll need to locate your Foxtel set-top box. 

    Follow the lead from your Foxtel set-top box to the wall.

     

    Follow the lead from your Foxtel set-top box to the wall. Unscrew the cable in an anti-clockwise direction. If it is hard to access the cable wall outlet, you can unscrew the cable at the back of the set-top box instead.

    If cable is too tight, use an appropriately sized spanner to loosen the connection.

     

  2.  

    Screw the shorter WHITE coaxial cable with GREY ends into end of the coaxial splitter that has only one connector. Screw the other end of the cable into the cable port in the wall.

    Take the cable connected to your Foxtel set-top box and screw it into one of the two remaining ports on the coaxial splitter. Check that your Foxtel service works to ensure you have installed the splitter correctly.

     

  3. Screw the Telstra Cable Adaptor into the coaxial splitter

    Screw the longer WHITE coaxial cable with GREY ends into the back of the Telstra Cable Adaptor. Screw the other end into spare port on the coaxial splitter.

     

  4. Plug the Telstra Cable Adaptor into a power outlet

    Plug the BLACK power adaptor into the back of the Telstra Cable Adaptor. Plug the other end into a nearby power outlet and switch it on.

    Your Telstra Cable Adaptor has four indicator lights on the front panel. During the start-up sequence, the Telstra Cable Adaptor lights will flash. Once they become solid green, the service is ready.
     

    Image of an important sign

    If any of the lights on the Telstra Cable Adaptor are flashing and not solid, check all cables are securely connected to the Telstra Cable Adaptor and at the wall.


    If they are, try turning off the power to the Telstra Cable Adaptor, wait 10 seconds and then turn the power on again. If the lights keep flashing after about 10 minutes, please call 133 933.

    Image of the front light indicator.

     

  5. Connect the Telstra Cable Adaptor to your Telstra Smart Modem™

    Helpful tip! For the best coverage, place the modem in an open, elevated area, allowing for optimal signal and Wi-Fi strength.

    Locate the cord with the RED ends, insert the cable into the RED port on the Telstra Smart Modem. Insert the other end into the RED port on the Telstra Cable Adaptor and ensure the box is switched on.

  6.  

  7. Plug your Telstra Smart Modem™ into the power outlet
  8. The power cord is already connected to the Telstra Smart Modem so plug the grey power adaptor into the wall and ensure the power is on. The Telstra Smart Modem will now turn on. When the front light indicator has turned green, you’re good to go. This may take a few minutes.

     

    Image of the front light indicator.

     

  9. Connect your devices


    Via Ethernet cable

    Use the LAN cable with two YELLOW ends, inserting one end into any YELLOW port on the Telstra Smart Modem. Insert the other end into your device’s network port.

    Via Wi-Fi

    Search for the Wi-Fi name and enter the password show on fridge magnet provided with your Smart Modem.

  10. Image of an important signDid you know you can re-use your old Wi-Fi network details (network name and password) on your new modem? This mean all your device will just automatically connect and you won’t have to go around the house reconnecting everything.

     

    To update your Wi-Fi details, connect to you home network and open an internet browser window on your device. Type in http://192.168.0.1. The username is admin and the password is Telstra. Once you are logged in, click on the tab marked Wi-Fi. Don’t forgot to click Save once you have made your changes.


I’ve finished setting up, the lights are green but I can’t access anything online.

Your Cable adaptor must be registered to your account before you can access the internet. While we pre-register devices before sending them to you, sometimes extra steps are needed to complete the activation.

If you have completed setting up the Cable Adaptor and connected your Smart Modem and all lights on the Cable Adaptor and front of the Smart Modem are green but you still can’t access the internet, try the following:

  • Open a browser and type https://register.bigpond.com/cable.do into the address bar.
  • Enter your Telstra username and password and click register. If successful, you will now have full access to the internet.
  • If registration fails or you’re not sure of your username and password, call our cable activation specialists on 1800 135 103.

 

I’ve finished setting up, the lights on the Cable Adaptor are green and solid but the light on the Smart Modem is blue.

Double check each end of the cable between the two devices to make sure it’s firmly connected to the red port.

Try switching both devices off and switching them on again in the following order:

  • Switch on the Cable Adaptor and when the lights are green and solid
  • Switch on the Smart Modem.

If the light on the front of the Smart Modem remains blue, please call us for help on 1800 135 103.


Oh No! Something went wrong?

  1. Switch it off and back on and then wait a few minutes, you would be amazed how many times this can sort a problem out.

  2. Wi-Fi speed and other reception-related issues can be caused by the placement of your modem. Like your mobile phone, your Telstra Smart Modem needs good 4G reception to work in backup mode.

  3. Make sure your modem is elevated and not placed near items like fridges, fish tanks, microwaves, etc. that can interfere with your Wi-Fi. 

A great guide about internet speeds can be found at telstra.com.au/broadband/nbn/nbn-speeds-explained

 

Still having issues?


  Try our online troubleshooting tool.

  If you are still stuck then we are more than happy to help, visit our support section.

  For Telstra Smart Modem™ FAQ or more information on connecting your cordless (DECT) handset, please visit our Smart Modem page.

  If you require more assistance, please call 133 933 (English).

Visit our Multilingual Support if you'd like to speak with us in your preferred language.

To recycle your old modem, visit recyclingnearyou.com.au/ewastescheme.

 

 

 

 

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