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Before you start: Please unplug any existing modems, telephones and other devices (such as a fax) that use your telephone wall sockets.

  1. Connect your new modem
    • To access the ports, you may need to remove the bottom stand from the Telstra Gateway modem.
    • Pick up the ADSL filter. This is the small, WHITE box that has the DSL, PSTN and WALL cables attached to it.
    • Matching the colours and names, insert the GREY and BLACK plugs into the GREY and BLACK (‘DSL’ and ‘PSTN’) ports on the Telstra-supplied modem.
    • Insert the WHITE wall socket cable from the filter into the wall phone socket.
  2. Power up your modem
    • Insert the power cable into the modem, and plug the power supply into a power point, and switch it on.
    • Power up the modem by pressing the power button.
    • Good to know:

    • Please wait for ONLINE light on your modem to turn solid green - this could take up to 10 minutes.
  3. Connect your devices

    Via Wi-Fi

    • On your device (smartphone, tablet, laptop etc.) select the Wi-Fi name. You can find this information printed on the bottom of your Telstra-supplied modem, or on your included Wi-Fi fridge magnet
    • When asked, enter in the Wi-Fi Password also printed on the side of the modem, or on your included Wi-Fi fridge magnet
    • For more information on connecting via Wi-Fi - follow our Connecting to a Wireless (Wi-Fi) network guide

    Via an Ethernet Cable

    • Connection via a LAN cable can deliver slightly faster speeds. If you would like to connect via an Ethernet cable, insert the YELLOW ‘LAN’ plug into any YELLOW port on the modem.
    • Insert the other end into your devices network port
    • Connect with Ethernet cables - follow our Connecting to a Wired (Ethernet) connection guide
  4. Activate your modem
    • To activate your modem, launch a web browser window like Chrome, Internet Explorer or Firefox, and an activation webpage should automatically appear.
    • If it doesn’t open, type http://telstra.com/welcome into your browser, then enter your Telstra username and password, and follow the on-screen instructions.
  5. Your setup should look like this

Good to know:

  • Different modems can have a different setup process, we recommend you use one of our Telstra-supplied modem. If you are using your own modem (BYO) make sure you’ve read your modem’s manual and followed the instructions.
  • If you still can’t get online, you may need to manually verify your Telstra broadband credentials. You can do this by following our How to configure your modem guide.
  • You can buy filters and phone socket adaptors at any Telstra store.

Need more help?

Got a Telstra Gateway™ or Telstra Gateway Max 2™?

Check out the video:

Got a Telstra Gateway Frontier® or Telstra Smart Modem™?

Check out the video:





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