1. The grey section shows a snapshot of your bill. It lists the subtotal for each service and at the bottom, you'll find the overall total. If there's any outstanding amount, it's also listed here.
  2. This is the due date of your bill.
  3. If you have any questions about your bill, our contact details are shown here.
  4. Payment options are listed here.
  5. Each service has an icon and a different colour. You can match these with information on the following pages, and see which charges relate to which service.


    Reading your bill summary section

  1. If you've gone over your Plan allowance, the details are listed here.
  2. Anything not included in your Plan allowances is shown here.
  3. These items are outside your Plan allowance or are partly discounted. Any credit or debit adjustments will be shown here.
  4. This column shows the sub totals and the overall total of your bill.


Need More Help?

Watch our video on How to Understand Bill Charges






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