Telstra 24x7 My Account and the Telstra 24x7® App let you manage your Telstra account and services from your computer, compatible smartphone or tablet.

What you can do

  • Check your estimated usage (post-paid mobile) or balance (Pre-Paid mobile)
  • Recharge or change your Pre-Paid offer
  • Check your estimated home broadband data usage
  • Request a data top up for your home broadband service at no extra cost (up to 3 times a calendar year on selected plans)
  • Add Voice and Data packs (post-paid mobile)
  • Add Plus packs (Pre-Paid mobile)
  • Track your nbn™ service order and re-schedule appointments 
  • View and pay your bills
  • Update your billing address and change your bill type*
  • Manage Premium SMS services
  • Manage International Roaming
  • Get Telstra Thanks and Apple Music offers
  • Access Support and Diagnostic tools


Good to know: Some app features aren't available for some devices.
*These features are only available on Telstra 24x7 My Account

How do I get the app?

Download the Telstra 24x7 App from Google Play for Android™ smart phones and tablets, or the App Store for iPhone and iPad.

How do I login?

You need a Telstra ID to login to Telstra 24x7 My Account or the Telstra 24x7 App. If you don’t already have one, register for a Telstra ID here.



Related Content

Telstra 24x7®App for iPad - troubleshooting

What is my Telstra ID?

How do I retrieve my telstra ID username?



Still need to get in touch

Telstra 24x7 App

Have you got our app? Download the Telstra 24x7 App now

Telstra 24x7 App
Contact us

Prefer to chat to someone? We're here to answer your questions

Contact us

Didn't find the answer to your question?

Ask the Forum