Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

To reset your password, follow these steps:

  1. Go to the forgotten username page
  2. Enter your email address in the ‘Email address’ field:

  3. If you don’t know your email address, you can enter your number in the ‘Telstra mobile or home number’ field:

  4. Remember if you’re supplying a phone number, you must also enter your date of birth using the drop down fields:

  5. You will then be redirected to this page:

    If your email address is registered with us, you will receive the following email:

    Now click on the ‘Continue and log in’ button to go to the Telstra 24x7 My Account Login page, where you can login using your freshly retrieved username and password.
    If you don’t receive an email from us, please check your junk/spam folder. If you need more help you can contact us on 132200 or via Telstra 24x7 Chat


If you also need to reset your password, please click here.



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