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If you’re thinking about cancelling your Telstra service, or switching to another provider:

  • Chat with us online to see if we can find a Telstra plan that works better for you.
  • OR

  • Call 13 22 00 and say ‘disconnect’

Will there be a cancellation fee?

  • If you cancel before your contract ends, you may incur an Early Termination Charge, as well as any remaining device, accessory or handset repayments, such as for a mobile phone or a Telstra Gateway modem.
  • The Telstra representative you talk to can tell you the amount required to pay out your contract.


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