Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

How do I cancel my Telstra service?

Before cancelling your service make sure you take time to check your contract status and any upgrade offers or any Early Termination charges you may incur, as well as any remaining device, accessory or handset repayments, such as for a mobile phone or a Telstra Gateway modem.

 

Once you’ve done that and if you still want to proceed with cancelling your service or switching to another provider, either:

 

  • Chat with us online to see if we can find a Telstra plan that works better for you.
  •  
  • Give us a call on 13 22 00 and say ‘disconnect.’

 

Still need to get in touch

CrowdSupport®

Have a question? Ask our Customer Forum.

Go to CrowdSupport
Contact us

Prefer to talk to someone over the phone? We're here to answer your questions.

 

1800 353 708
Find a store

Find your nearest Telstra store or Wi-Fi hotspot.

Find a store