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How do I cancel my Telstra service?

Before cancelling your service make sure you take time to check your contract status and any upgrade offers or any Early Termination charges you may incur, as well as any remaining device, accessory or handset repayments, such as for a mobile phone or a Telstra Gateway modem.


Once you’ve done that and if you still want to proceed with cancelling your service or switching to another provider, either:


  • Chat with us online to see if we can find a Telstra plan that works better for you.
  • Give us a call on 13 22 00 and say ‘disconnect.’


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