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Swap, solve and secure.
The device backup plan
for your business

StayConnected Plus is the ultimate device backup plan
for your business. It lets you swap or replace your device;
access important security features plus your backed up
data; search, chat and solve most device questions
from the palm of your hand with SolutionHub.

Back Up

Swap

Swap or replace your device
twice a year

We’ll dispatch a swap or replacement mobile or tablet of the same or similar model (usually a refurbished model) by the next business day.

You can swap or replace up to twice a year (a service fee of up to $220 per swap applies).

Overseas? No problem, we ship anywhere (additional shipping fees apply. Call us for a quote).

To request a swap or get a replacement: Call us on 13 2000 (and say “StayConnected”)
 

Call us on 132000

Swap your mobile

Solve

Search. Chat. Solve.
  

With SolutionHub – Mobile Technical Support, your personal tech expert.

No more wasting time searching for your device answers on the internet, just go to SolutionHub. You can Search. Chat. Solve for answers to your device questions. Available through the Telstra StayConnected App or by calling us on 13 2000 (and saying “StayConnected”)

 

 

 

 

Learn more

Customer Support Person

Secure

Keep your content
safe.

With the StayConnected App, you can:

  • Back up your photos, videos and contacts in the cloud (iOS and the Android up to 10 GB).
  • Locate and alarm your mobile or tablet to help find it (iOS and Android).
  • Lock and erase your device to secure your content (Android and limited iOS).
  • Secure your device with safe browsing, anti-virus and malware security features (Android only).

     

How to get StayConnected Plus for Business

You can get StayConnected Plus for Business when you purchase a new device or upgrade your old device in store or through our contact centre.

StayConnected Plus for Business  
Price (month to month) $15
Swap it - Device swap or replacement of the same or similar model (usually a refurbished model) by the next business day# Up to 2 per 12 months
Service fee of up to $220 applies
Secure it - Mobile Security and Data Backup (iOS and Android devices only) Yes*

Solve it with SolutionHub - Mobile Technical Support

Available through the StayConnected App or by calling us on 13 2000  (and saying “StayConnected”)

Live help is available during the following hours:

  • 7am to 11pm Monday to Friday (AEDST)
  • 8am to 10pm Saturday & Sunday (AEDST)

Outside of these hours a concierge service is offered to take messages and arrange call backs.

 Yes

*You may only register one device per Telstra business post-paid mobile or tablet service. Each registered device will incur a separate monthly fee.

*Selected Mobile Security features like anti-virus and malware, safe browsing and remote lock are not available on iOS devices. Remote wipe on iOS devices is only for contacts and requires end user acceptance.

#Device must be in stock and ready to ship. Delivery next business day if the service request is lodged by 2pm AEST.

To take advantage of StayConnected Plus you need to take it up when you are purchasing your new Telstra mobile or tablet with a contract.

Using StayConnected Plus for Business

You can download the iOS app for your iPhone and iPad or download the Android app for your Android Phone. The StayConnected App gives you control over many of your StayConnected Plus for Business settings as well as helpful notifications.

App icon

Shop Online 24X7

Our online shop is always open and you get free delivery within Australia (next day in metro areas).

Shop phones now

Call to find out more

Our customer service consultants are ready to take your call and answer your StayConnected Plus queries.

Call 13 2000

Visit a Telstra store

Find out more about StayConnected Plus with our friendly in-store staff

Find your nearest store


For more information including a list of mobile and tablet devices compatible with StayConnected and our Data Protection features, download the PDFs below, call 13 2000 or contact your nearest Telstra Business store.

StayConnected supported device list

StayConnected Plus Critical Information Summary

StayConnected Terms and Conditions

 

If something unexpected happens to your device, you're only a few clicks away from getting your mobile life back to normal.

  1. Submit a service request
    Call 13 2000 (and say “StayConnected”) (a free call from most Telstra home phones and Telstra mobile phones within Australia). There is a service fee of up to $220 if you want to swap or replace your mobile or tablet. If your device is covered by warranty or consumer guarantee the service fee will not apply.

    Tier 1
    (Non smartphones)    		 $140
    Tier 2
    (Most smartphones and tablets)    		 $190
    Tier 3
    (Large smartphones also known as phablets)    		 $220

    2.  

  2. Sit back and relax
    We'll dispatch the same or similar device (usually refurbished) to you by the next business day# and email you the order details so you can track it online. If a refurbished device of the same make and model as your current mobile model isn’t available we’ll provide you a similar refurbished handset, or you can opt to wait until we have your model in stock.

    (If your mobile only needs to be repaired, we’ll provide you with a reply paid satchel so you can send the handset back to us via Australia Post.* Standard repair fees apply.)

  3. Return your device
    If the original device is still in your possession you must return your original device within 14 days of receiving the exchange device. If you do not return your original device within this time period you will be charged a Device Non Return Fee.

  4. Restore the content on your swap or replacement device
    If you've previously backed up your photos, videos and contacts using the – Telstra StayConnected App don't forget to reinstall the app, via the Apple store (iOS) or Google Play (Android) to restore your device content. For instructions on restoring your content please visit Telstra Crowdsupport or StayConnected Plus for Business customers can contact 13 2000 and say “StayConnected”  for assistance from one of our local tech experts.

*If you need to return your device to us, please remove the battery before posting. If you can’t remove it, or it’s not easily accessible, follow the Australia Post guidelines below:

Wrap your handset with battery still connected, or battery without a handset, in bubble wrap or similar. Each handset or battery must be completely sealed in its own wrapping to cushion it from impact and to ensure it doesn’t come into contact with any other items in the envelope.

#Device must be in stock and ready to ship. Delivery next business day if the service request is lodged by 2pm AEST.

Questions about StayConnected? We're here to help

24x7 Sales Chat

We can help complete your order. Chat with us now.

 

Chat now
Call 1800 676 642

Prefer to talk to someone over the phone? We're here to answer questions about StayConnected.

Call now
CrowdSupport®

Have a question about StayConnected? Ask our Customer Forum.

Go to Crowdsupport
Support

More information about StayConnected can be found in our Frequently Asked Questions.

Go to help