How it works

  1. Select 'Get help'

  2. Ask Telstra Assistant

  3. Message one of our experts

  4. Get notified when we reply

What are the benefits of messaging?

With messaging, simply send your message and you’ll get a notification when we’ve replied. The conversation picks up from where you left off, so you’ll never have to repeat yourself and you can also respond in your own time. 

More about messaging

How will I know when I get a reply?

If you’re messaging us on your phone, we’ll send a push notification from the My Telstra app to tell you we’ve replied.

What can messaging help me with?

We can help with all sorts of questions from billing and accounts to faults with your service and complaints. Also, when you sign in to the app with your Telstra ID, the conversation history will always be there.

Who is Telstra Assistant?

Meet Telstra Assistant – here to help with your questions. From billing to data usage, Telstra Assistant can help you right away or direct you to a human expert. Simply go to Get help in My Telstra to start a conversation. 

Frequently asked questions