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If something happens
to your mobile, what’s
your plan?

StayConnected is a fast exchange and replacement service providing protection for your mobile phone. A replacement phone is dispatched the next business day, with the ability to restore your data via the StayConnected App.†^

StayConnected Plus® is a premium service that includes tech support as well as assistance against online threats for Android devices.

Already have StayConnected?

Swap

Fast device
replacement

A fast exchange and replacement service providing protection for your phone. Dispatched by the next business day. A service fee of up to $220 will apply.

Overseas? No problem, we ship anywhere (additional shipping fees apply. Call us on 13 2200 for a quote).

Secure

Keep your photos and data safe

Mobile security to help protect your device and up to 10GB unmetered mobile data backup in Australia, helping to keep your precious photos, videos & contacts protected even when you’re on the move (via the StayConnected® App).^

 

Solve

Premium mobile tech support and coaching

Premium mobile tech support and coaching from a local expert, giving you peace of mind.

 

 
 
 

How to get StayConnected Plus®

You can get StayConnected Plus as part of the check out process when you buy a mobile phone in our online shop.

StayConnected Plus®  
Price (monthly) $15
Swap - A fast exchange & replacement service providing protection for your phone. Dispatched by the next business day.† Up to 2 per 12 months
Service fee of up to $220 applies
Secure - Mobile security to help protect your device and up to 10GB unmetered mobile data backup in Australia (via the StayConnected® App).^ Yes

Solve - Premium mobile tech support & coaching. Live help is available during the following hours:

  • 7am to 11pm Monday to Friday (AEDST).
  • 8am to 10pm Saturday and Sunday (AEDST).

Outside of these hours a concierge service is available to arrange a call back by calling us on 13 2200.

Available through the StayConnected App or by calling us on 13 2200



Yes
 

Shop Online 24X7

Our online shop is always open and you get free delivery within Australia (next day in metro areas).

Call to find out more

Our customer service consultants are ready to take your call and answer your StayConnected Plus queries.

Visit a Telstra Business Centre

Find out more about StayConnected Plus with our friendly business specialists.
 

Using StayConnected Plus

Call us on 13 2200 or , you'll need to Log in to My Account. Once you have done this, you'll get access to the StayConnected online portal.

The StayConnected App gives you control over many of your StayConnected Plus settings as well as helpful notifications. Download the iOS app  or Android app to stay connected. 

 

App icon

 


For more information including a list of mobile and tablet devices compatible with StayConnected and our Data Protection features, download the PDFs below, call 13 22 00 or contact your nearest Telstra store.

StayConnected supported device list

StayConnected Terms and Conditions

If something unexpected happens to your device, you're only a few clicks away from getting your mobile life back to normal.

  1. Submit a service request
    Log a service request or call 13 2200 (a free call from most Telstra home phones and Telstra mobile phones within Australia). There is a service fee of up to $220 if you want to swap or replace your mobile or tablet. If your device is covered by warranty or consumer guarantee the service fee will not apply.

    Tier 1
    (Non smartphones)
    $140
    Tier 2
    (Most smartphones and tablets)
    $190
    Tier 3
    (Large smartphones also known as phablets)
    $220
  2. Log in to My Account          Log a service request

  3. Sit back and relax
    We'll dispatch the same or similar device (usually refurbished) to you by the next business day# and email you the order details so you can track it online. If a refurbished device of the same make and model as your current mobile model isn’t available we’ll provide you a similar refurbished handset, or you can opt to wait until we have your model in stock.

    (If your mobile only needs to be repaired, we’ll provide you with a reply paid satchel so you can send the handset back to us via Australia Post.* Standard repair fees apply.)

  4. Return your device
    If the original device is still in your possession you must return your original device within 14 days of receiving the exchange device. If you do not return your original device within this time period you will be charged a Device Non Return Fee.

  5. Restore the content on your swap or replacement device
    If you've previously backed up your photos, videos and contacts using the StayConnected App don't forget to reinstall the app, via the Apple store (iOS) or Google Play (Android) to restore your device content. For instructions on restoring your content please visit Telstra Crowdsupport or StayConnected Plus customers can contact 13 2200 for assistance from one of our local tech experts.

 

Questions about StayConnected? We're here to help

24x7 Chat

We can help you add StayConnected in your account now.

Chat now
Call 1800 676 642

Prefer to talk to someone over the phone? We're here to answer questions about StayConnected.

Call now
CrowdSupport®

Have a question about StayConnected? Ask our Customer Forum.

Go to Crowdsupport
Support

More information about StayConnected can be found in our Frequently Asked Questions.

Go to help