Add-on Superfast Add-on Ultrafast Add-on
Monthly Charge

Casual month to month

Monthly Charge

Casual month to month

$30/mth $70/mth
Monthly Data Allowance
Business Demand Data
Cost per Megabyte (MB)
Speed

Included on nbn technology types only

We estimate this add-on includes typical evening download speeds between 7pm-11pm of at least 215 Mbps.* We estimate this add-on includes typical evening download speeds between 7pm-11pm of at least 250 Mbps.*
Minimum Term
1 month
Calls + SMS + MMS

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Calls

To standard Australian numbers

Calls

To international numbers

Entertainment
Telstra Wi-Fi Modem
Telstra Business Smart Modem

24 month term only

What's Included
What's Not Included

Premium Internet Plan. The Superfast and Ultrafast add-ons require you to have a Premium Internet plan with Telstra. Refer to the Critical Information Summary for the Premium Internet Plan for more detail about this service by visiting: telstra.com.au/help/critical-information-summaries/personal/home-internet/telstra-bundles/premium-internet

Minimum Cost

Includes set up costs

Casual month to month $3,459 ($140/mth x 24 months) + $99 connection charge** $4,419 ($180/mth x 24 months) + $99 connection charge**
Maximum Early Termination Charges (ETC)
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

Devices
Allowances
Total monthly price (including Premium Internet plan monthly price)

$140 ($110 for Premium Internet plan + $30 for Superfast Add-on) $180 ($110 for Premium Internet plan + $70 for Ultrafast Add-on)
nbn Technology

FTTP and most HFC connections only FTTP and a small number of HFC connections only

* An nbn™ service can never go faster than the maximum line speed available at your premises. Speeds can vary due to a range of factors, including the access type, your in-home set-up and your service provider’s network capacity. See telstra.com/nbn-speeds.

** This amount assumes you stay connected to the Premium Internet plan and maintain the Add-on for 24 months, and may change if your month-to-month plan price or Add-on price changes.

Monthly Charge

Casual month to month

Superfast Add-on Ultrafast Add-on
$30/mth $70/mth
Speed

Included on nbn technology types only

Superfast Add-on Ultrafast Add-on
We estimate this add-on includes typical evening download speeds between 7pm-11pm of at least 215 Mbps.* We estimate this add-on includes typical evening download speeds between 7pm-11pm of at least 250 Mbps.*
Minimum Term
1 month
What's Not Included

Premium Internet Plan. The Superfast and Ultrafast add-ons require you to have a Premium Internet plan with Telstra. Refer to the Critical Information Summary for the Premium Internet Plan for more detail about this service by visiting: telstra.com.au/help/critical-information-summaries/personal/home-internet/telstra-bundles/premium-internet

Total monthly price (including Premium Internet plan monthly price)

Superfast Add-on Ultrafast Add-on
$140 ($110 for Premium Internet plan + $30 for Superfast Add-on) $180 ($110 for Premium Internet plan + $70 for Ultrafast Add-on)
nbn Technology

Superfast Add-on Ultrafast Add-on
FTTP and most HFC connections only FTTP and a small number of HFC connections only

* An nbn™ service can never go faster than the maximum line speed available at your premises. Speeds can vary due to a range of factors, including the access type, your in-home set-up and your service provider’s network capacity. See telstra.com/nbn-speeds.

** This amount assumes you stay connected to the Premium Internet plan and maintain the Add-on for 24 months, and may change if your month-to-month plan price or Add-on price changes.

Information about the service

Superfast and Ultrafast availability

Superfast and Ultrafast add-ons are not available to all areas, homes or customers. Visit our website at telstra.com.au/internet/nbn to check what nbn technology and speed tiers are available at your address..

Broadband speeds

Broadband speeds vary due to a number of factors, including:

  • Type of technology available at your address
  • The nbn speed tier you are on.
  • Network capacity
  • Set up at your home (such as location of your modem and how the internet is used in your home)
  • Whether your device is connected by Wi-Fi rather than Ethernet cable
  • The number of users online, including if a Telstra Air member is visiting your homespot
  • If you are connected to a VPN
  • The applications and software you are using 

For information on nbn speeds, visit telstra.com/nbn-speeds-explained.

Typical Evening speeds

Superfast and Ultrafast are new nbn speed tiers. As a result, we do not have sufficient data yet to calculate the typical evening speed that these tiers will provide. We will update this Critical Information Summary once sufficient data is available. In the meantime, we estimate that they will support a typical evening (7pm - 11pm) download speed of at least 215 Mbps for the Superfast add-on and 250 Mbps for the Ultrafast add-on. Actual speeds experienced may be lower due to various factors, as explained in more detail above.

Fair Use Policy

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that causes significant interference with, disruption to or congestion on our network. We may take action if you breach the Fair Use Policy, including suspending, cancelling or limiting your service.

What happens if I cancel my Superfast or Ultrafast add-on?

If you cancel your Superfast or Ultrafast add-on but keep your Premium Internet Plan, you will be moved to the Premium Evening Speed that is included in the Premium Internet Plan which has a typical evening download speed of 100Mbps (7pm-11pm).

There are no early termination charges if you cancel your add-on. However, if you also cancel your Premium Internet Plan within 24 months of connecting to that plan, you will need to payout the remaining cost of your Telstra Wi-Fi Modem (if you received a modem included in your plan) and any outstanding Hardware Repayment Option repayments will be payable in full.

Changes to your service

From time to time we may make changes to your service, including price and inclusions, or move you to a new service (which may cost more). With no lock-in, you can cancel your add-on or your plan. If you leave, just pay out your device, accessories or services in full. 

Bill payment charges

  • Paper bills and electronic payments – Free
  • Payments made in person or by mail – Extra $1.00
  • Set up Email Bill at telstra.com/emailbill

Some exemptions may apply.  For details, visit telstra.com/billpay. To set up Direct Debit or for details on other bill payment options, visit telstra.com/billpay

Understanding my bill

Your bill is issued on the same date each month. You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. You may also be charged for individual services until all those in your plan are connected, so your first few bills may be higher or lower than expected. When you start or change your plan part way through a billing period, your first bill will have additional charges. If you receive an Order Estimate, your charges will be broken down for you, and it will provide you with your ongoing monthly charges after your first bill.

How can I check and manage my usage?

Register and login to My Account at telstra.com/myaccount or get the My Telstra app.

Need help? We're here for you.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your service or to obtain a copy of this summary in an alternative/accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for the Superfast and Ultrafast add-ons are available at telstra.com/customer-terms

nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence. ™ are trade marks and ® are registered trade marks of Telstra Corporation Limited ABN 33 051 775 556.

MOSC2167-Tue Sep 29 00:00:00 AEST 2020

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