COVID-19 impacts

You may experience delays getting through to our customer service team to resolve your issue.

If you are having trouble reaching us, you could find what you need in the My Telstra app, or visit Telstra’s support pages or Crowd Support.

See our video guides for help on how to use our apps to complete many common tasks like checking for an outage, troubleshooting issues with your service or managing your bills.

Meet our Regional Australia team

Janet Barnes

Executive - Regional Australia

Northern New South Wales

Regional General Manager
Michael Marom
10-13 Racecourse Road
Ballina NSW 2478

ACT & Southern New South Wales

Regional General Manager
Chris Taylor
Level 5, 16-18 Mort Street
Canberra ACT 2601

Telstra Eastern Victoria

Regional General Manager
Loretta Willaton
Suite 3, 81-89 Hotham Street Traralgon Vic 3844

Telstra Western Victoria

Regional General Manager
Steve Tinker
25 to 31 Abel St, Golden Square, VIC 3555

Telstra Tasmania

Regional General Manager
Michael Patterson
Level 8, 70 Collins Street, Hobart Tas 7000

Northern Queensland

Regional General Manager
Rachel Cliffe
Level 4, 7 Tomlins Street
South Townsville Qld 4810

Southern Queensland

Regional General Manager
May Boisen
Level 2, 275 George street Brisbane Qld 4000

Telstra Northern Territory

Regional General Manager
Nic Danks
Level 9, 24 Mitchell Street Darwin NT 0800

Telstra South Australia

Regional General Manager
Mark Bolton
Level 2, 30 Pirie Street
Adelaide SA 5000

Telstra Western Australia

Regional General Manager
Boyd Brown
Level 17, 125 St Georges Tce Perth WA 6000