COVID-19 impacts

You may experience delays getting through to our customer service team to resolve your issue.

If you are having trouble reaching us, you could find what you need in the My Telstra app, or visit Telstra’s support pages or Crowd Support.

See our video guides for help on how to use our apps to complete many common tasks like checking for an outage, troubleshooting issues with your service or managing your bills.

Meet our Regional Australia team  

Janet Barnes

Executive - Regional Australia

New South Wales

Northern New South Wales 

Regional General Manager
Michael Marom
10-13 Racecourse Road
Ballina NSW 2478

ACT & Southern New South Wales

Regional General Manager
Chris Taylor
Level 5, 16-18 Mort Street
Canberra ACT 2601 

Victoria / Tasmania

North West Victoria   

Regional General Manager
Steve Tinker
25-31 Abel St Golden Square, Bendigo Vic 3555  
 

Telstra Eastern Victoria

Regional General Manager
Loretta Willaton
Suite 3, 81-89 Hotham Street Traralgon Vic 3844

Telstra Tasmania

Regional General Manager
Michael Patterson
Level 8, 70 Collins Street, Hobart Tas 7000 

Queensland

Northern Queensland 

Regional General Manager
Rachel Cliffe
Level 4, 7 Tomlins Street
South Townsville Qld 4810

Southern Queensland

Regional General Manager
May Boisen
Level 2, 275 George street Brisbane Qld 4000 

Northern Territory

Telstra Northern Territory

Regional General Manager
Nic Danks
Level 9, 24 Mitchell Street Darwin NT 0800

South Australia

Telstra South Australia 

Regional General Manager
Mark Bolton
Level 2, 30 Pirie Street
Adelaide SA 5000

Western Australia

Telstra Western Australia

Regional General Manager
Boyd Brown
Level 17, 125 St Georges Tce Perth WA 6000