Moving to Telstra in 2 easy steps

Choosing Telstra as your nbn home internet provider is easy.

First up, you get the flexibility of an Upfront Plan. Change it once a month or cancel it any time. And you won't have to worry about unexpected charges or late fees, it's just a single payment at the start of each new month. Next, you get rewarded when you join Telstra Plus for free. Yes, all for paying your bill! Finally, you get Telstra Smart Modem 3 in your plan. This amazing modem gives you access to more speed and devices, and connects you within minutes of stepping inside your new front door.

All of this comes with the reassurance of our 30-day nbn satisfaction guarantee.

Step 1: Choose your nbn home internet plan

We have all the tools to help you decide

Our nbn home internet comes in loads of different plan types to suit every type of household. Choose an Upfront Plan which you can read about, below or another kind of internet plan. To choose your plan, click below. From there, you can:

  • Use our Address Checker tool to determine which type of nbn™ service is available at your new address
  • Based on this info, you'll be prompted to choose an Upfront Plan 
  • Try our Plan Finder tool - answer a few simple questions and we'll recommend something for you 

Step 2: Sign up and we'll take care of the rest

Give us as much notice as possible

Sign up ASAP - the more notice you give us, the better your chances of being connected on a day that suits. Be sure to tell us where we need to deliver your Smart Modem. Once it arrives at your new address, plug it in and connect to the Telstra network. 

We'll confirm everything via email. If we need to send an nbn technician to connect you, there'll also be an appointment time and date. 

We monitor the switchover of your service up to the moment you’re online with us. 

Modem delivery takes up to 3 days for metro and 7 days for regional.

Choosing nbn home internet wisely

Telstra nbn home internet comes in a choice of plan packages called Upfront Plans. These plans have no lock-in contracts, you can change them once a month - or cancel anytime. Even better, you can say 'goodbye' to paper bills and you won't need to make direct debit payments. 

Here are our hot tips to help make choosing your nbn provider even easier:

  • Think about how you really use your home internet. Who'll be using it when - and how many devices will be connected?  
  • Find the best fit: Looking for a budget connection, super-fast speeds or more reliable home Wi-Fi?

  • Compare the inclusions: Not all providers include things like unlimited data, no connection fee and a new Smart Modem. (Fun fact: Telstra offers all three).

  • Do you really need a home phone line? sometimes it's good to have the option. Telstra nbn plans include a fixed phone line as standard, so it’s there if you need it.


Our Upfront Internet plans are not available with a professional install and not suitable for Priority Assist customers. If you leave within 24 months, return your modem or pay a $200 non return fee. For new home phone numbers and new Telstra customers only.

Telstra Smart Modem 3: it's all part of the plan

When you choose Telstra as your new home internet provider, you'll receive Smart Modem 3 as part of your plan. Combining power, speed and tech, it's everything you want in a modem.  



Get more Wi-Fi speed, on more devices, in more corners of your home. Latest Wi-Fi 6 technology makes it up to 60% faster than its predecessor.


Our most poweful modem to date features next-gen tech which gives you a stronger Wi-Fi signal in more corners of the home.  


Its built-in 4G SIM means if there’s an outage, Smart Modem 3 can switch to our 4G mobile network in minutes.

4G coverage required. Backup speeds capped at 25/5Mbps. Actual speeds may be lower.


How's this for clever? SmartFix will auto-detect and resolve Wi-Fi issues remotely. You don't have to do a thing. 


Major security upgrades keep your info safe online.  Auto-software updates help ensure security is constantly monitored. 


Eco-friendly design featuring over 80% recycled plastics and 100% recyclable packaging. 

The new Smart Modem 3 is included for use with all new internet plans. If you leave within 24 months, simply return your modem or pay a $200 non-return fee.

Join Telstra Plus for free

When you become a Telstra customer, we invite you to become a Telstra Plus™ member too. It's Telstra's loyalty program! 

Unlock exciting benefits and earn points towards rewards every time you make an eligible payment on your services. Points you earn can be put towards things like the latest mobile devices, cutting edge tech accessories, and unforgettable entertainment experiences.   

You must be 18+ with an eligible service. Excludes enterprise customers.

Read terms and conditions


Up to $180 credit over 6 months on selected home internet plans.

Includes Telstra Smart Modem 3. More Wi-Fi speed, on more devices, in more corners of the home. Telstra Smart Modem 3 is included with all new internet plans. Offer ends 31 Oct 2022. For new customers. Monthly discount ends early if you change plans. If you leave within 24 months, simply return your modem or pay a $200 non-return fee.