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Turn flight delays into lounge time with SmartDelay
If you’re a Telstra Plus Gold tier member, register your flight with SmartDelay and enjoy free access to select airport lounges if your international flight is delayed by an hour or more.
2 minute read
What is SmartDelay and how does it work?
If you're a Telstra Plus Gold tier member, you’re eligible for a new travel extra.
Register your flight with SmartDelay when you plan your next international trip. If your flight is delayed by more than 60 minutes, you and up to four of your travel companions can enjoy free access to select airport lounges once per calendar year.
Eligibility criteria and T&Cs apply. Offer only available to Telstra Plus Gold tier members. Only one flight registration access code per calendar year. Code is used when registered against a flight, even if not delayed. Select lounges only. Delays caused by events outside the airline’s control may not qualify.
What's included in most lounges
If you experience a qualifying flight delay1 Refer to 1., you’ll be eligible to enjoy a comfortable space to recharge before your flight.2 Refer to 2.
In most lounges, you'll enjoy:
- Complimentary snacks and drinks to keep you fueled.
- Newspapers and magazines so you can unwind your way.
- Access to conference and business facilities so you can work on the go.
1 Delays of more than 60 minutes, based on the flight tracking system of Collinson Insurance Services Limited.
2 Check the SmartDelay partner list for participating venues.
How do I unlock SmartDelay?
This offer is for Telstra Plus Gold tier members. Members who are not Gold tier, will not be able to access this feature on My Telstra app.
- In the My Telstra app, go to Telstra Plus tab.
- Under Discover partner offers, select SmartDelay.
- Scroll down and select Register SmartDelay pass. We’ll check your eligibility and generate a one-time access code for you.
- Copy your unique one-time code to Telstra Plus SmartDelay and follow the flight registration process.
- You’ll be notified via SMS and/or email with your lounge pass voucher if there’s a delay of longer than 60 minutes.
Things you need to know and FAQs
Available to Telstra Plus Gold tier members. Eligibility criteria and T&Cs apply.
Eligibility
You must be an active Telstra Plus member with active Telstra services at the time of activating your promotion code.
Key Terms
Offer is available via the My Telstra app only.
Only one promotional code is available to each Telstra Plus Gold tier member per calendar year, regardless of whether that code is used to register a flight or whether your flight is delayed.
Once a promotional code is retrieved from your Telstra Plus account, you will have 6 months to use it to register a flight.
Promotional code is only available for international journeys.
Each promotional code can be used to register the main traveller plus 4 additional travel companions that are on the same journey.
SmartDelay is only applicable for flight delays over 60 minutes, based on the flight tracking system of Collinson Insurance Services Limited. Lounge passes are not available where flights are cancelled or rescheduled to 24 hours after the flight's scheduled departure time (which will be handled by the airline directly via their own compensation process). Lounge passes are provided on a non-transferable, non-refundable and non-changeable basis.
Flight delays caused by events outside the airline’s control (such as extreme weather or air traffic control issues) may not qualify.
In the event of an eligible delay, the main traveller will receive their lounge voucher via email and SMS along with the lounge vouchers for each registered travel companion.
SmartDelay lounge vouchers are not valid at all airport lounges; check the SmartDelay partner list for participating venues.
Access to airport lounges is subject to availability and lounge operator terms and conditions.
In the event that a lounge is not available, you may still benefit from special dining offers at selected cafes and restaurants, subject to relevant terms and conditions.
Once issued to a passenger, each lounge voucher will be valid for 24 hours.
Telstra Plus SmartDelay is powered by Collinson. Read the SmartDelay terms of service. SmartDelay terms and conditions are subject to change; refer to the Telstra Plus SmartDelay for the latest information.
Important Reminders
Always check your eligibility and register your flight at least 2 hours before departure.
Ensure your contact details are correct to ensure you receive time-sensitive notifications.
Need Help?
For assistance with SmartDelay, contact SmartDelay support. For lounge entry issues, please speak to lounge staff directly.
Who is eligible for Telstra SmartDelay offer?
SmartDelay is provided to Telstra Plus Gold tier members flying overseas. The benefit is available to the main passenger and up to four additional passengers on the same journey.
Are there any exclusions?
Yes. Flight delays caused by events outside the airline’s control (such as extreme weather or air traffic control issues) may not qualify.
Flights that are cancelled or rescheduled for the next day (24 hours after the flight's scheduled departure time) will not be deemed delayed and will be handled by the airline directly via their own compensation process.
How often can I redeem this benefit?
Once per calendar year, per member.
If I register but my flight is not delayed, can I register another flight in the same calendar year?
No, you only receive one registration benefit per calendar year.
Does this service cost me anything extra?
No, this is a complimentary benefit for Telstra Plus Gold tier members.
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