Disability products & services
The following categories provide guidance on specific products and services available:
Hearing loss
If you have a hearing impairment that means you are unable to easily use a standard telephone handset, we supply a variety of products specifically designed to assist you.
| Disability | Disability Equipment Program products |
|---|---|
| Difficulty hearing incoming ring | |
| Difficulty hearing incoming speech |
Deaf
If you're deaf, there are specific products available that may help you to access the standard telephone service.
| Disability | Disability Equipment Program Products |
|---|---|
| Cannot hear incoming ring | |
| Cannot hear incoming speech |
People with a Cochlear Implant
If you have a Cochlear Implant you can apply for a Cochlear Implant Telephone Adaptor through our Disability Equipment Program.
| Disability | Disability Equipment Program Products |
|---|---|
| Difficulty hearing incoming speech |
Speech Impairment
If you have a speech or communication impairment, we may be able to offer you some solutions to help you use the phone.
| Disability | Disability Equipment Program Products |
|---|---|
| Outgoing speech too quiet to be heard | |
| Little or no speech |
Vision Impairment
If you're blind or have a vision impairment, we may be able to help you access the phone.
| Disability | Disability Equipment Program Products |
|---|---|
| Vision Impairment: difficulty seeing numbers to dial |
|
| Blind: unable to see numbers to dial |
|
| Deaf-blind: unable to hear incoming ring or speech and unable to see numbers to dial |
Mobility & Dexterity Impairment
If getting to the phone, holding the handset or dialling on a standard telephone keypad is not easy for you, we may be able to assist you.
| Disability | Disability Equipment Program Products |
|---|---|
| Unable to hold handset | |
| Impaired dexterity - difficulty dialling number | |
| Impaired mobility - difficulty getting to the telephone |
There are dedicated resources to help consumers learn more about the accessibility features of mobile and tablet devices and to help them identify devices with the features that may assist them with their particular needs.
To learn more about mobile and tablet device accessibility please visit:
The IDEAS Accessible Telecoms website at http://www.ideas.org.au/telecom/category
The Global Accessibility Reporting Initiative website at https://www.gari.info/
Find out more by contacting our Disability Enquiry Hotline:
- 1800 068 424 (Voice)
- 133 677 (TTY)
- Email us