Disability products & services

The following categories provide guidance on specific products and services available:

Hearing loss

If you have a hearing impairment that means you are unable to easily use a standard telephone handset, we supply a variety of products specifically designed to assist you.

Disability	Disability Equipment Program products
Difficulty hearing incoming ring	Standard Rental Phone Big Button / Multi-Purpose Phone General Purpose Alarm
Difficulty hearing incoming speech	Standard Rental Phone Big Button / Multi-Purpose Phone

Deaf

If you're deaf, there are specific products available that may help you to access the standard telephone service.

Disability	Disability Equipment Program Products
Cannot hear incoming speech	Teletypewriters (TTY)

Speech

Speech Impairment

If you have a speech or communication impairment, we may be able to offer you some solutions to help you use the phone.

Disability	Disability Equipment Program Products
Outgoing speech too quiet to be heard	Big Button / Multi-Purpose Phone
Little or no speech	Teletypewriters (TTY)

Vision

Vision Impairment

If you're blind or have a vision impairment, we may be able to help you access the phone.

Disability	Disability Equipment Program Products
Vision Impairment: difficulty seeing numbers to dial	Big Button / Multi-Purpose Phone Standard Rental Phone
Blind: unable to see numbers to dial	Standard Rental Phone

Mobility & dexterity

Mobility & Dexterity Impairment

If getting to the phone, holding the handset or dialling on a standard telephone keypad is not easy for you, we may be able to assist you.

Disability	Disability Equipment Program Products
Unable to hold handset	Big Button / Multi-Purpose Phone
Impaired dexterity - difficulty dialling number	Standard Rental Phone Big Button / Multi-Purpose Phone
Impaired mobility - difficulty getting to the telephone	Cordless phone

You can also choose to receive your Telstra bill in alternative formats such as A3 or Braille. Please contact us and say 'Braille' or 'A3'.

There are dedicated resources to help consumers learn more about the accessibility features of mobile and tablet devices and to help them identify devices with the features that may assist them with their particular needs.

To learn more about mobile and tablet device accessibility please visit:

The IDEAS Accessible Telecoms website at http://www.ideas.org.au/telecom/category
The Global Accessibility Reporting Initiative website at https://www.gari.info/

Find out more by contacting our Disability Enquiry Hotline:

1800 068 424 (Voice)
133 677 (TTY)
Email us