Update your browser to stay safe online

If you're seeing this message, you may need to update your browser.

Without the most up-to-date version of your browser, you may be more vulnerable to cybersecurity threats, such as viruses and ransomware.

You also may have problems viewing our latest site features, as Telstra's website does not support outdated browsers. Find out more about staying safe online.

Disability products & services

The following categories provide guidance on specific products and services available:

Hearing loss

If you have a hearing impairment that means you are unable to easily use a standard telephone handset, we supply a variety of products specifically designed to assist you.

Disability Disability Equipment Program products
Difficulty hearing incoming ring
Difficulty hearing incoming speech

Deaf

If you're deaf, there are specific products available that may help you to access the standard telephone service.

Disability Disability Equipment Program Products
Cannot hear incoming speech



Speech Impairment

If you have a speech or communication impairment, we may be able to offer you some solutions to help you use the phone.

Disability Disability Equipment Program Products
Outgoing speech too quiet to be heard
Little or no speech

Vision Impairment

If you're blind or have a vision impairment, we may be able to help you access the phone.

Disability Disability Equipment Program Products
Vision Impairment:
difficulty seeing numbers to dial
Blind:
unable to see numbers to dial

Mobility & Dexterity Impairment

If getting to the phone, holding the handset or dialling on a standard telephone keypad is not easy for you, we may be able to assist you.

Disability Disability Equipment Program Products
Unable to hold handset
Impaired dexterity - difficulty dialling number
Impaired mobility - difficulty getting to the telephone

There are dedicated resources to help consumers learn more about the accessibility features of mobile and tablet devices and to help them identify devices with the features that may assist them with their particular needs.

To learn more about mobile and tablet device accessibility please visit:


The IDEAS Accessible Telecoms website at http://www.ideas.org.au/telecom/category
The Global Accessibility Reporting Initiative website at https://www.gari.info/

 

Find out more by contacting our Disability Enquiry Hotline: