Following is a list of equipment available from Telstra.

Telephone handsets & accessories

TeleTypewriters (TTY)

TTYs allow you to send and receive written messages (text) over the telephone network. People with little or no effective speech or hearing can conduct text-to-text conversations with other TTY users, or you can use the National Relay Service to conduct text to voice calls with other users. Telstra supplies a number of models through the Disability Equipment Program.

Note: This is not compatible with SMS/Text text service of mobile phones. You must register with the National Relay Service before use.

Need more help?

You can also choose to receive your Telstra bill in alternative formats such as A3 or Braille. Please contact us and say 'Braille' or 'A3'.

There are dedicated resources to help consumers learn more about the accessibility features of mobile and tablet devices and to help them identify devices with the features that may assist them with their particular needs.

To learn more about mobile and tablet device accessibility please visit:

The IDEAS Accessible Telecoms website at
The Global Accessibility Reporting Initiative website at


Find out more by contacting our Disability Enquiry Hotline: