Disability Equipment Program

We have a range of products with features to support our customers who have difficulty accessing standard telephone services.

Most products are available to any Telstra retail customer or an associate of a Telstra retail customer (e.g. a household member or small business employee) that has a basic phone line service with Telstra.

Some products, such as Teletypewriters (TTY), require you to have a disability or impairment that means you’re unable to use a standard telephone handset.

How to apply

Find out more by contacting our Disability Enquiry Hotline:

1800 068 424 (Voice call)

133 677 (TTY users should contact this number first before calling the number above)

Email us

What's available?

The following categories provide guidance on specific products and services available:

If you’ve got a hearing impairment that means you’re unable to easily use a standard telephone handset, we supply a variety of products specifically designed to assist you.

List of disabilities and Disability Equipment Program products
Disability	Disability Equipment Program Products
Difficulty hearing incoming ring	Uniden SSE47+1
	Ext. Ringer/General Purpose Alarm
	Big Button / Multi-Purpose Phone
Difficulty hearing incoming speech	Uniden SSE47+1
Difficulty hearing incoming speech	Big Button / Multi-Purpose Phone

List of disabilities and Disability Equipment Program products
Disability	Disability Equipment Program Products
Can’t hear incoming speech	Teletypewriters (TTY)

If you’ve got a speech or communication impairment, we may be able to offer you some solutions to help you use the phone.

List of disabilities and Disability Equipment Program products
Disability	Disability Equipment Program Products
Outgoing speech too quiet to be heard	Big Button / Multi-Purpose Phone
Little or no speech	Teletypewriters (TTY)

List of disabilities and Disability Equipment Program products
Disability	Disability Equipment Program Products
Difficulty seeing numbers to dial	Big Button / Multi-Purpose Phone

If getting to the phone, holding the handset or dialling on a standard telephone keypad is not easy for you, we may be able to assist you.

List of disabilities and Disability Equipment Program products
Disability	Disability Equipment Program Products
Unable to hold handset	Big Button / Multi-Purpose Phone
Unable to hold handset	Uniden SSE47+1
Difficulty dialling number	Big Button / Multi-Purpose Phone
Difficulty dialling number	Uniden SSE47+1
Difficulty getting to the telephone	Uniden SSE47+1

If understanding phone instructions or features is a challenge, we may be able to assist you.

List of disabilities and Disability Equipment Program products
Disability	Disability Equipment Program Products
Difficulty following instructions	Uniden SSE47+1
	General Purpose Alarm
	Big Button / Multi-Purpose Phone
	Teletypewriters (TTY)

If you’re deaf and blind, there are specific products available that may help you to access the standard telephone service through the National Relay Service.

List of disabilities and Disability Equipment Program products
Disability Disability Equipment Program Products
Can’t see and hear Braille TTY

How to apply

What's available?

Hearing Loss

Deaf

Speech Impairment

Vision Impairment

Mobility & Dexterity Impairment

Cognitive

Deaf and Blind