From this page, you can access our current Accessibility Action Plan as well as our past plans and independent review reports.

You can also review information on our key achievements over the past 34+ years for Australians with disability.

People living with disability benefit from technology

We're proud to be a corporate leader in serving customers with disability and addressing barriers to accessibility and inclusion.

In 1996 we formalised commitments to ensure Australians with disability have access to communications, including to the latest technological advances, by becoming one of the first major Australian corporations to lodge a Disability Action Plan with the Australian Human Rights Commission. 

Now, after seven Action Plans, Telstra has launched its FY21 Accessibility Action Plan. An important element of responsible business is making sure nobody is left behind and in this Accessibility Action Plan you will find a wide range of actions, aimed at benefiting Our Customers, Our Candidates and Our Colleagues, to ensure that we are bringing everyone along on our accessibility journey.

Our FY21 Accessibility Action Plan

Telstra’s FY21 Accessibility Action Plan (PDF, 1.4MB)
Telstra’s FY21 Accessibility Action Plan (DOC, 61KB)  

You can also view past Disability Action Plans and Review reports on our reports page.