Roaming with Telstra Pre-paid
You can use your Telstra Pre-Paid mobile when you travel to some of our most popular overseas destinations. This means with International Roaming you can stay in touch with your family and friends just as easily as when you're in Australia but without expensive hotel phones or complicated international calling cards. You also keep your existing number, so you don't have to worry about giving different details to your contacts.
What to do before you leave:
International Roaming is automatically available on your Telstra Pre-Paid service so you don't need to have it activated. However you should:
- Check the table below to find out the International Roaming usage costs for each country you intend on visiting.
- Make sure you top up your credit before leaving. If you forget you can still recharge while overseas, but some service numbers may be charged.
If you don't already have a Telstra Pre-Paid mobile phone, then take a look at our list of phones.
Call Charges:
All calls made overseas using your pre-paid mobile will be charged in Australian dollars in real time2, so it's easy to see how much you're spending . When you make a call you will be charged depending on the zone you are calling from. SMS is a flat rate charge and is not timed.
You can still check your balance anytime by dialling #100# or 125 8888. Calls to numbers starting with 125 will be charged while you're overseas.
When someone calls your pre-paid mobile service they pay the same rate they would as if you were in Australia, while you pay for the cost of having the call diverted to the country you are currently in. For example, if Jane is using International Roaming in Singapore and Tom calls her mobile from his home in Melbourne, Tom pays the same amount as if Jane was still in Australia. Jane pays for the call to go from Australia to her mobile in Singapore.
Roaming Rates
| Origin Roaming Country Bands | |||||
|---|---|---|---|---|---|
| Band A - Hong Kong, Singapore |
Band B - Belgium, Greece, Indonesia, Malaysia, Philippines, Thailand |
Band C - Canada, Croatia, Fiji, France, Germany, Italy, Portugal, Spain, UK, USA |
Band D - Egypt, India, Israel, New Zealand, South Africa, Switzerland, Turkey, United Arab Emirates, Vietnam, West Indies |
Pricing | |
| To call a number within the roaming country you're in | $0.55 | $0.95 | $1.10 | $1.90 | $0.35 + Band$/min (60 seconds) |
To call back to Australia
|
$1.85 | $1.90 | $3.05 | $3.75 | $0.35 + Band$/min (60 seconds) |
| To call an International number besides +61 (Aus) | $2.10 | $2.15 | $2.95 | $4.25 | $0.35 + Band$/min (60 seconds) |
| To receive calls in the country that you're roaming in | $0.65 | $0.75 | $0.85 | $0.95 | $0.35 + Band$/min (60 seconds) |
| To SMS from any country (except Aus) to any country | $0.65 | $0.65 | $0.65 | $0.65 | SMS flat priced |
| To retrieve voicemail (101) | $1.45 | $1.65 | $2.65 | $3.35 | $0.35 + Band$/min (60 seconds) |
| To forward your calls to Voicemail (101) | Same as in Australia | Same as in Australia | Same as in Australia | Same as in Australia | Same as in Australia |
| To call Telstra 125 8880 | $0.50 | $0.50 | $0.50 | $0.50 | Flat non time-based charge |
| To send an MMS | Std Charge + $1.50 |
Std Charge + $1.50 |
Std Charge + $1.50 |
Std Charge + $1.50 |
Per MMS |
| To Browse Web on Mobile | 1.5c/kB | 1.5c/kB | 1.5c/kB | 1.5c/kB | Charged in 1kB blocks |
| To use Premium SMS and Enhanced SMS | Same as in Australia | Same as in Australia | Same as in Australia | Same as in Australia | Same as in Australia |
Plus Packs
International Roaming Browse Plus Packs - Pre-Paid Mobile and Pre-Paid Wireless Broadband Services
International Roaming Browse Plus Packs are a great addition to your Pre-Paid Mobile or Pre-Paid Wireless Broadband service. Whether you want to check the weather, look up lonely planet or check your e-mails, an International Roaming Browse Plus Pack will help you stay in touch when you are travelling overseas. These packs are available in a selection of countries where international roaming is available.
Simply chose the International Roaming Browse Plus Pack that suits your needs
| International Roaming Browse Plus Pack Code | Fee & Included Allowance (charged per KB with 30 day expiry1 |
|---|---|
| Plus $29 | $29 for 10MB |
| Plus $160 | $160 for 60MB |
Please note that International Roaming Browse Plus Packs cannot be used in Australia.
Once your International Roaming Browse Plus Pack runs out or if you don’t select an International Roaming Browse Plus Pack, the Pay As You Go rate will apply whenever you browse and download content on your mobile or pre paid wireless broadband service. The Pay As You Go Rate is 1.5c per KB and is charged in 1kB blocks
You can use your international Roaming Browse Plus Pack in the following countries:
- Canada
- France
- Germany
- Hong Kong
- Indonesia
- Malaysia
- New Zealand
- Philippines
- Singapore
- South Africa
- Thailand
- UK
- United Arab Emirates
- USA
Find out how to buy a Plus Pack for your Telstra Pre-Paid Mobile
Find out how to buy a Plus Pack for your Telstra Pre-Paid Wireless Broadband service
Things you need to know
- International Roaming Browse Plus Pack credits can only be used whilst roaming overseas in selected countries and can not be used in Australia. They cannot be used for Ccontent requests or charges are excluded. There may be a delay of up to 42 hours for MMS charges to reach your account
