Mobile

Daylight Saving

While Telstra's networks have been adjusted to support the resumption of daylight saving, the software on some PDAs and newer mobile handsets may over-ride Telstra's network settings on these individual devices.

Telstra recommends customers who find their device is displaying the wrong time on Sunday 5 October 2008 to turn their device off, and on again, and recheck the time after a few minutes. This should allow your device to receive a time update from Telstra's network, which will be updated in line with the resumption of daylight saving in affected states on Sunday 5 October 2008.

Customers who do so, and still have the incorrect time displayed on their device, should check if they have one of the following devices: Nokia 6120c, Nokia N95, Nokia 2600c, Nokia 2680, all Windows Mobile PDA devices (i-mate 8502, 9502 and JasJam, HTC Touch Dual 850, HTC Diamond, Motorola Q9, Palm Treo, Palm Xenon and Samsung i601 BJ), all Blackberry Devices, all Danger (Hiptop and slide) devices, Ericsson W25 Fixed Wireless Terminal and Calyptech iFWT Fixed Wireless Terminal (Next G™ Wireless Link) and ZTE MF605 Fixed Wireless Terminal (Interim Telephone Service).

On Sunday 5 October 2008 the time setting of these devices may be affected in New South Wales, Victoria, Australian Capital Territory, Tasmania and South Australia. They use an internal 'look up table' to adjust daylight saving time, and as the timings for the resumption of 2008 daylight saving have been changed by the State and Territory Governments, the internal lookup table on these devices may be incorrect. The only exceptions are the Fixed Wireless Terminals (Ericsson W25, Calyptech iFWT and ZTE MF605).

For device specific instructions on how to adjust the time setting of your device, please refer to the following pages.

If your device is not listed above and is not displaying the correct time, to ensure that your device updates correctly after the daylight saving transition, please try each of the steps listed below until the situation is rectified and the correct time is shown on your device:

  1. Turn your device off, and on again, and recheck the time after a few minutes;
  2. If you have manually deactivated Telstra's (default) network time update setting, consult your user handbook to reactivate it, and then turn your device off, and on again, and recheck the time;
  3. Manually adjust the time on your device - normally you will find this in the Settings or Date and Time menu on your device but if in doubt, please consult your user guide for more information.

Nokia


Nokia 6120c

Customers with this handset should:

  1. Check the version of firmware on your handset by typing the following code on the device's keypad: *#0000#
  2. If a number earlier than 'V04.21' is displayed on the first line, this means you should follow the instructions below. If 'V04.21' or more is displayed no further action is required.
  3. For handsets with firmware version prior to 4.21 customers should:
    1. Manually adjust to the correct time this Sunday 5 October 2008, and
    2. Check the times on calendar appointments, particularly any new recurring ones created from 5 October 2008 to 26 October 2008.

Nokia N95, Nokia 2600c, Nokia 2680.

Customers with one of these handsets should:

  1. Manually adjust to the correct time on Sunday 5 October 2008.
  2. Check the times on calendar appointments, particularly any new recurring ones created from 5 October 2008 to 26 October 2008.

Windows


Windows Mobile Devices

(i-mate 8502, 9502 and JasJam, HTC Touch Dual 850, HTC Diamond, Motorola Q9, Palm Treo, Palm Xenon and Samsung i601 BJ)

Customers using Windows Mobile Devices (i-mate 8502, 9502 and JasJam, HTC Touch Dual 850, HTC Diamond, Motorola Q9, Palm Treo, Palm Xenon and Samsung i601 BJ) are advised to download and install the WinMobile Patch update from Microsoft (if they have not done so previously). This update may be done at any time.

Further details, including Installation instructions and software are available from Microsoft.

Once the patch is installed, the device's internal table is updated to the correct daylight saving end date. The device will automatically adjust the time on Sunday 5 October 2008 at 2AM (time will be correctly adjusted one hour later). If you have already successfully installed the patch, no further action is required as the time setting on your device should be correct.

Telstra recommends customers with these devices:

  1. Download and install the WinMobile Patch update available from Microsoft.
  2. Customers with the HTC Diamond device will need to perform the additional step of changing their device to a different timezone (then click apply), before changing it back to the original timezone (then click apply). This will ensure that the patch is correctly activated for this device.
  3. Check the displayed time and times on calendar appointments, particularly any new recurring ones created from 5 October 2008 to 26 October 2008.

Blackberry


Blackberry Mobile Devices

Customers using Blackberry mobile devices are recommended to check whether they have previously downloaded patches available from the device vendor. If not, these patches should be downloaded now.

Enterprise customers are advised to push the patches out centrally via their corporate BES server. The BES administrator can download the patch using the appropriate procedure (for different BES variants) below:

Individual users (who are not part of a larger group) will need to perform the upgrade on an individual basis. Instructions follow:

  1. Key in "Options/About" to check the software version on your device.
  2. Devices with software versions earlier than 4.1.0.344 will not be compatible with the Blackberry Daylight Saving patch/correction package. For a complete list of compatible device software versions, please refer to the Blackberry site.
  3. Install the appropriate Blackberry Patch OR if your device has a software version earlier than 4.1.0.344, manually adjust the time on Sunday 5 October 2008.
  4. Check the time displayed is correct.
  5. Check the times on calendar appointments, particularly any new recurring ones created from 5 October 2008 to 26 October 2008.

Danger Hiptop


Danger Hiptop Mobile Devices

Customers using Hiptop devices are recommended to follow this workaround fix for the period 5 October - 26 October 2008 only.

If your Hiptop is displaying the incorrect time from 5 October 2008, you can use the following instructions to check and change your device's time zone setting:

  1. Unlock the device Press Menu (top left key) and Done (bottom right key).
  2. Press the Menu Key (top left key) the device will show the Menu Bar with Settings highlighted.
  3. Press the Track Ball Key (middle right hand button). This will bring up the next Menu options.
  4. Using the Track Ball Key Scroll down to Date and Time. Press Track Ball Key.
  5. Device will show Date and Time Menu, Use the Track Ball Key to Select Time Zone.
  6. Scroll down to GMT+10 Vladivostok (for customers in NSW, Vic, ACT and Tas only) or GMT+10:30 Lord Howe Island (for customers in SA only). Press the Done Key to exit.
  7. Check the time displayed is correct.

Note that on Sunday 26 October you will need to change your setting back. Please follow these steps:

  1. Unlock the device Press Menu (top left key) and Done (bottom right key).
  2. Press the Menu Key (top left key) the device will show the Menu Bar with Settings highlighted.
  3. Press the Track Ball Key (middle right hand button). This will bring up the next Menu options.
  4. Using the Track Ball Key Scroll down to Date and Time. Press Track Ball Key.
  5. Device will show Date and Time Menu, Use the Track Ball Key to Select Time Zone.
  6. Scroll down to "Canberra, Melbourne, Sydney" or "Adelaide" as appropriate. Press the Done Key to exit.
  7. Check the time displayed is correct.
  8. Check the times on calendar appointments, particularly any new recurring ones created from 5 October 2008 to 26 October 2008.

Ericsson


Ericsson W25 Fixed Wireless Terminal (Next G™ Wireless Link)

Customers using this terminal who find that the incorrect time is displayed effective Sunday 5 October 2008 are recommended to manually restart their device. Doing so will update the terminal with the correct time from the network. To do so, perform the following steps:

  1. Connect up the customer User Interface (UI) terminal (please refer to the device user manual for details).
  2. Navigate to the/System/Restart menu.
  3. Choose "Restart" to restart the device. This will take a few minutes.
  4. Check that the device recovers, and that the device time is now correct.
  5. If this does not work, please repeat steps 3 and 4.
  6. If the device is still not functional, dial the 24-hour support number (1800 772 346) to obtain further assistance.

Calyptech iFWT


Calyptech iFWT Fixed Wireless Terminal (Next G™ Wireless Link)

Customers using this terminal who find that the incorrect time is displayed effective Sunday 5 October 2008 are recommended to manually restart their device. Doing so will update the terminal with the correct time from the network. To do so, perform the following steps:

  1. Pick up the handset of the device.
  2. Dial *** on the device's keypad to restart the device.
  3. Check that the device recovers, and that the device time is now correct.
  4. If this does not work, please repeat steps 2 and 3.
  5. If the device is still not functional, dial the 24 hour support number (1800 772 346) to obtain further assistance.

ZTE


ZTE MF605 Fixed Wireless Terminal (Interim Telephone Service, IPSTS)

Customers using this terminal who find that the incorrect time is displayed effective Sunday 5 October 2008 are recommended to power on and off their device. Doing so will update the terminal with the correct time from the network. To do so, perform the following steps:

  1. Power the device off, then on, using the "on/off" switch.
  2. Check that the device recovers, and that the device time is now correct.
  3. If this does not work, please repeat steps 1 and 2.
  4. If the device is still not functional, call Telstra on 125 111.

Need more help?

If you require further assistance to adjust the time on your Telstra device, customers can visit their local Telstra shop or dealer, or call Telstra on 125 111.

How to Buy
Buy Online
Call
1800 050 381
Find a Telstra Shop
Useful Links