The Network Device Management service provides remote device management and support, internet connectivity monitoring and internet connectivity and device status alerting for your business networking infrastructure. The service is delivered by approved Telstra Partners and is suitable for use with remote management capable networking devices, such as current model; routers, switches and Wi-Fi access points. The service also includes a service desk with various support options.

You are eligible to order this service if:

• you are a Telstra business customer with an ABN; and
• your network device was purchased from Telstra and passed a hardware assessment
• you need ten or fewer network devices managed
• your connectivity carrier must be Telstra
• you meet Telstra's technical and other requirements, as updated from time to time
• you agree that extended Business hours support is only available at certain locations.

Refer to the Plan Cost table. 12, 24 and 36 month contracts are available.

Onsite service is not included.  This is a remote service only.  Onsite service can be purchased separately.

Complex Service 

Outside Package inclusions: Price on Application

• Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
• Electronic payments – Free
• Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
• Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)
  • Paper bills are issued unless you set up paperless billing. Set up Email Bill at telstra.com/emailbill or for more information on your billing options visit telstra.com/fees-on-payment-methods

Use of this service is governed by a fair use policy, which deals with excessive use. For further details visit telstra.com.au/customer-terms/business-government

You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. Your first bill will be higher if you start your plan part way through a billing period.

If your account number is 13 characters long, or you only have a mobile service with us, you will be billed in advance. If you do not fit this criteria, you will be billed in arrears. 

Please visit telstra.com.au/contact-us us if you have questions about your offer, technical support, service or connection. Alternatively, you can call us on 13 22 00 or 1800 808 981 (TTY). To report technical issues while overseas, you can call our 24/7 International Roaming Helpdesk on +61 439 12 5109.

If you have a problem or complaint about your service, go to telstra.com/complaints where you'll find full contact details and information about how to resolve it.

If you can't resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058. For full contact information, visit tio.com.au/about-us/contact-us