Early Termination Charges are fees that you need to pay if you choose to:
- Cancel a Telstra service before your contract end date;
- Change your mobile or tablet plan before your contract end date;
- Change to a non-eligible plan before your contract end date; or
- Move your mobile service to a pre-paid or casual plan before your contract end date.
If you cancel a service early, you’ll also need to pay any remaining device, handset and accessory payments associated with that cancelled service.
If I cancel my mobile early, what are the termination fees?
Find out what costs (including Early Termination Charges) may be attached to your mobile service by logging onto Telstra 24x7 My Account or visiting our website.
You can also check the Critical Information Summary (CIS) of your service, which outlines the Early Termination Charges of your contract excluding any remaining handset and accessory payments. These fees decrease each month you stay on your plan.
If I cancel my bundle early, what are the termination fees?
There is an Early Termination Charge if you cancel your Telstra bundle within the minimum term.
If you cancel within the first three months, you’ll also incur a $100 temporary connection fee for the home phone part of your bundle.
If your bundle included hardware like a Telstra TV or a Telstra modem as part of your contract and you cancel the bundle early, then we will add the remaining amount for these items to your total Early Termination Charges (ETC).
If you cancel your bundle and there are any additional Hardware Repayment Options associated with it, you'll need to pay the remaining hardware payments.
Any associated bundle benefits, such as Family Calls Benefit, will also be removed.
What if I change my bundle early?
If you change your bundle before the contract end date, you may also have to pay Early Termination Charges.
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