What are Early Termination Charges?

If you want to cancel your service before contract end date, you’ll need to pay any remaining device, handset and accessory payments associated with that cancelled service. If you’re unsure whether this affects your contract, use our Contract Details form for a quick round-up of any fees associated with cancelling your account.

The Critical Information Summary (CIS) for your service outlines any Early Termination Charges for your contract excluding any remaining handset and accessory payments. These fees decrease each month you stay on your plan.

Log in to Telstra 24x7 My Account to check your Early Termination Charges or CIS.

 

Where do Early Termination Charges apply?

Mobile or tablet plans Mobile or tablet plans signed up to
after 25 June 2019
Telstra packages

 Cancel your service before your contract end date 

 Cancel or end your Device Payment Contract 

 Cancel package within the minimum term 

 Change your plan before your contract end date 

 

 Cancel within first 3 months, you’ll also incur $100 temporary connection fee 

 Change to a non-eligible plan before your contract end date 

 

 Charged for the remaining amount for any included hardware, like Telstra TV or a Telstra modem 

 Move your service to a pre-paid or casual plan before you contract end date 

 

 Charged any remaining Hardware Repayment Options associated with your package 

 

 

 Change your package before your contract end date 

 

What if I signed up for a Mobile or Data Plan after 25 June 2019?

A Device Payment Contract (DPC) lets you pay off your mobile or tablet in interest-free monthly repayments over 24 or 36 months but only if you’ve signed up for a Mobile or Data Plan after 25 June 2019.

If you decide to disconnect your plan or end your DPC, you’ll be required to pay the balance of your remaining device repayments in one final payment.

Check your remaining DPC balance here.

 

I’ve been charged an Early Termination Charge I wish to dispute

Let us know if you think you've been incorrectly charged an early termination charge; or chat online with us or call 13 22 00 and say 'dispute bill'.

 

Still want to cancel your service?

If you wish to proceed with cancelling your service give us a call on 13 22 00

 

 

 

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