5 questions to help explore if 5G Business Internet is right for you

Exploring your business internet choices

Nowadays it’s possible to connect business devices to the internet in a wide range of ways. It’s great to have options, as there’s no one-size fits all.  In this article, we explore 5G business internet and unpack:

1. What 5G Internet is
2. Five key things to consider when exploring 5G Internet
3. How to get started with 5G Internet for your business.

What is 5G Internet?

5G is a mobile network technology. It is the fifth generation of mobile networks and was designed to make wireless networks faster than before.

Telstra’s 5G Business Internet lets you use the Telstra mobile network to access internet services via a 5G modem. With a 5G modem, you can connect Wi-Fi capable devices on your premises to the internet. The devices you connect don’t need to be 5G-enabled themselves, as they will be able to access the 5G internet via your 5G modem.

What to consider when exploring 5G Business Internet

When deciding if 5G Business Internet is right for you, think about the five questions listed below.

1. 5G Business Internet availability at your location
2. Internet speeds you need to support your business activities
3. Installation requirements at your premises
4. Whether or not you need a fixed line phone connection for your business
5. You support and back up connectivity requirements

1. If 5G Business Internet available at your location

To access 5G Business Internet from Telstra, you need to be in an area of mobile coverage with network capacity to support a 5G Business Internet experience.

You can use this online address checker tool to check your address. To make sure customers accessing 5G Business Internet have an optimal experience, there is a limit on how many businesses we can connect in any one area.

2. 5G Business Internet speeds

Speed is often a big consideration when choosing a business internet solution. Different businesses use the internet in different ways, which means their speed requirements differ too. 

How fast is 5G Business Internet?

Telstra’s 5G Business Internet plan can offer speeds suitable for common business internet activities, including things like video calls or streaming. Speeds are monitored and information on average speeds is updated regularly online as speeds change over time.

Speeds experienced may be slower over Wi-Fi and can also be impacted by other factors such as the distance and line of sight between the serving 5G mobile tower and the modem, the number of users online, where your modem is located and how far you are from it, weather, congestions and your in-home set up.

Setting your 5G modem in the optimal location at your premises can help you maximise your data speeds. Generally, modem placement should be as high as possible and close to a window pointing towards your closest mobile tower. The modem placement guide in the MyTelstra app will help to show the most optimal locations in your building.

How much data is included in a 5G Business Internet plan?

The data allowance included in Telstra’s 5G Business Internet plan is 1 terabyte (TB) which equates to a thousand gigabytes (GB) of data. This should be enough data for most small businesses’ internet activities over the course of a month. Although, businesses with heavier internet usage (i.e. constant video streaming or transferring many large files) may need more data. Usage that goes over the 1TB allowance has slower speeds of 25Mbps.

3. Installing 5G Business Internet

With 5G Business Internet you don’t need a physical line to be installed as services are delivered to your premises wirelessly. This can be useful if it’s challenging to get a fixed line solution set up at your business premises.

5G Internet set-up

Below we list key steps in setting up 5G internet for your business.

• Sign up for a plan and receive a 5G modem. Telstra’s 5G Business Internet plan includes a 5G modem for use while you stay connected. If you leave within 24 months, simply return your modem or pay a $400 non-return fee.
• Decide where to put your modem. The MyTelstra device placement app can help you choose a spot that’s best for optimal service.
• Plug your modem in into an electrical outlet and follow the setup instructions. The Telstra 5G Internet Modem is plug and play.
• Your 5G Business Internet connection will be enabled at a network level remotely for you.

If you buy a 5G modem from your local Telstra store you can reasonably expect it to be activated and ready to plug in before you get back to your business premises.

4. Do you need a business phone line?

Many businesses still rely on a landline phone service to communicate with customers, employees or suppliers. But many others now rely on mobile phone and or cloud-enabled communication solutions.

Telstra’s 5G Business Internet plan doesn’t include a fixed phone line. So, if you need a business phone solution, you’ll also need to think about other options that could work alongside your 5G Business Internet service.

5. Do you have support and back up needs?

5G Business Internet can offer reliable, fast internet services for your business. Reliability is especially important if disruptions to your internet connection could impact business critical applications such as taking payments.

Support

Telstra offers a range of support for 5G Business Internet through our customer support centres. This includes our local team or contact centres, as well as in-person assistance at your nearest Telstra store.

Back Up

If your main internet connection is disrupted it can help to have back up options in place. Telstra’s 5G Internet modem can also connect to the 4G network. This means that if the modem cannot connect to the 5G network, it will automatically utilise the 4G network if available to keep you connected.

Choosing the right business internet option

5G Business Internet could be a good choice if it’s available at your location. It can offer you a simple, cable-free business internet solution if you don’t mind variable speeds.

The right business internet solution can be crucial for your business. It can help you and your team get things done more efficiently to boost productivity and help you stay competitive.

Learn more about Telstra’s 5G Business Internet plan.