5G Business Internet – is it right for your business?

What is 5G Business Internet?

5G is a mobile network technology. It’s the fifth generation of mobile networks and was designed to make wireless networks faster than before. With our 5G Business Internet plans you can use our mobile network to access internet services via a 5G modem.

With a 5G modem, you can connect Wi-Fi capable devices in your workplace to the internet. The devices you connect don’t need to be 5G-enabled themselves, as they will be able to access the 5G internet via your 5G modem.

What to consider when exploring 5G Business Internet

When deciding if 5G Business Internet is right for you, think about the five areas listed below.

1. 5G Business Internet availability at your location
2. Different plan options and speeds
3. Installation requirements at your workplace
4. Whether or not you need a fixed line phone connection
5. Your support and backup connectivity requirements

1. Is 5G Business Internet available at your business location?

To access 5G Business Internet, your premises need to be in an area of mobile coverage with enough network capacity to support a 5G Business Internet service.

There are limits on how many customers can be connected to 5G Business Internet services in any one postcode. You can use this online address checker tool to check availability.

2. What 5G Business Internet plans and speed options are available?

Speed is an important consideration when choosing a business internet solution. Different businesses use the internet in different ways, which means speed requirements differ too. 

We offer three different 5G Business Internet plans to give you flexibility to choose a plan based on your business needs.

How fast is 5G Business Internet?

5G Business Internet can offer speeds suitable for common business internet activities including things like video calls or streaming.

Our 5G Business Internet plans offer different estimated average and typical speeds. You can check speeds online to explore which plan could best suit you and your team.

Speed information is based on estimates only and is subject to change. The internet speed you experience can change over time due to a number of factors, including how many people are using the service and your in-home setup.

How to help maximise your internet performance

Setting up your 5G modem in the optimal location in your workplace can help you maximise the performance of your internet service. Place your modem as high as possible, for example on a raised surface like a shelf or table, and close to a window.

The modem placement guide in the My Telstra app can help you find an optimal location in your building.

Explore more tips to help improve your Wi-Fi at work.

How much data is included in a 5G Business Internet plan?

We have a range of 5G Business Internet plans to cater for businesses who need to connect up to five users to the internet. The data allowance included in our 5G Business Internet plans is 1000GB of data.

Speeds are capped for usage that goes over the 1000GB allowance included in the plan.

If you need a business internet service that can connect more than five users, or to support heavy internet usage (e.g. constant video streaming or transferring many large files), you may need more data and should consider business nbn® plans.

3. What are the installation and setup requirements for 5G Business Internet?

With 5G Business Internet you don’t need a network cable to be installed at your workplace. Services are delivered to your premises wirelessly. This can be useful if it’s challenging to get a fixed line solution set up at your business location.

You’ll need a 5G modem, which is included for use with our 5G Business Internet plans. If you cancel your plan or change to a plan using a different internet tech type, within 24 months, simply return your modem or pay a $200 non-return fee.

5G Business Internet setup

Here are the key steps to get set up with 5G Business Internet.

• Check service availability and sign up for a plan online.
• We’ll send you your 5G modem. When we know you’ve received it we’ll start activating your service for you.
• Decide where to put your modem. The placement guide in the My Telstra app can help you choose a spot that’s best for optimal service.
• Plug your modem into an electrical outlet and follow the setup instructions.
• We’ll connect your 5G Business Internet service to the network so you’re ready to go.

You can also buy a 5G modem from your local Telstra store. If you choose this option, you can reasonably expect it to be activated on the network and ready to plug in before you get back to work.

4. Do you need a business phone line?

Many businesses still rely on a landline phone service to communicate with customers, employees or suppliers. Our 5G Business Internet plans don’t include a fixed phone line. So, if you need a business phone solution, you’ll also need to think about other options. You could explore voice over IP (VoIP) phone services which may be suitable depending on your business needs.

If you rely on a fixed phone service to support devices such as lifts, medical alerts or security alarms you’ll need to explore solutions to help ensure you can keep those devices connected as these are not supported by 5G Business Internet.

5. What support do you need?

We can support you with your 5G Business Internet service through our customer support centres. This includes our local team or contact centres, as well as in-person assistance at your nearest Telstra store.

Choosing the right business internet plan

The right business internet solution can be crucial for your business. It can help you and your team get things done more efficiently and help you stay competitive.

5G Business Internet can offer a simple and fast internet service for your business if plan speeds suit your day-to-day operational needs. It could also be a good choice for your business if you want to avoid installing a network cable at your premises.

Explore our 5G Business Internet plans and other business internet solutions.