Business nbn™ network impacted services
Will the rollout affect
my phone services?
Some common services that rely on your phone line will be impacted when
the nbn network goes live in your area.
Some services will be affected. Here's how we can help.
The nbn network is replacing the old copper wire network with a faster, more reliable broadband experience. As part of that transition, some services that rely on phone lines will be affected. Find out which of your services may be affected and what you can do about each of them.
Power outages and the nbn network
During outages, services such as your landline that used to function without power will no longer function on the nbn network. However, your business devices will remain connected via the mobile phone network.
Your nbn network checklist
Landline phone and internet
Check with your service provider: is your landline phone and internet equipment nbn compatible?
You’ll be able to switch them when the nbn network arrives.
You may need to arrange for replacement equipment with your service provider.
ATM or EFTPOS
Check with your bank and/or service provider: is your EFTPOS or ATM equipment nbn compatible?
You’ll be able to switch them when the nbn network arrives.
Contact your EFTPOS or ATM provider to see if your model will still work over the nbn network, or check for your model here.
If not, you may need to arrange replacement equipment with your bank or service provider.
FAX, PBX and other equipment
Check with your service provider: is your FAX, PBX or other equipment nbn compatible?
You’ll be able to switch them when the nbn network arrives.
You may need to arrange for replacement equipment with your service provider.
Monitored security alarms
Check with your service provider: are your security alarms nbn compatible?
You’ll be able to switch them when the nbn network arrives.
You may need to arrange for replacement equipment with your service provider.
Or take a look at Telstra’s Business Protect service on the nbn network.
Fire alarms and emergency lift services
Check with your service provider: are your fire alarms or emergency lift services nbn compatible?
You’ll be able to switch them when the nbn network arrives.
Make sure you register your service(s) with nbn co online at nbn.com.au/fireandlift or contact us.
You may need to arrange for replacement equipment with your service provider.
nbn business plans
We're here to help
We're here to answer your questions about switching to the nbn™ network with Telstra
If you have a question about your existing nbn™ network plan order please feel free to contact us
Let us explain your nbn™ options at your local Telstra Business Centre.
Things you need to know
nbn™, nbn co and other nbn™ logos and brands are trademarks of nbn co limited and used under licence.