SmartDelay Terms and Conditions
Telstra Plus:
Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions.
Telstra Plus SmartDelay offer:
Available to Telstra Plus Gold tier members. Eligibility criteria and T&Cs apply.
Eligibility
You must be an active Telstra Plus member with active Telstra services at the time of activating your promotion code.
Key Terms
Offer is available via the My Telstra app only.
Only one promotional code is available to each Telstra Plus Gold tier member per calendar year, regardless of whether that code is used to register a flight or whether your flight is delayed.
Once a promotional code is retrieved from your Telstra Plus account, you will have 6 months to use it to register a flight.
Promotional code is only available for international journeys.
Each promotional code can be used to register the main traveller plus 4 additional travel companions that are on the same journey.
SmartDelay is only applicable for flight delays over 60 minutes, based on the flight tracking system of Collinson Insurance Services Limited. Lounge passes are not available where flights are cancelled or rescheduled to 24 hours after the flight's scheduled departure time (which will be handled by the airline directly via their own compensation process). Lounge passes are provided on a non-transferable, non-refundable and non-changeable basis.
Flight delays caused by events outside the airline’s control (such as extreme weather or air traffic control issues) may not qualify.
In the event of an eligible delay, the main traveller will receive their lounge voucher via email and SMS along with the lounge vouchers for each registered travel companion.
SmartDelay lounge vouchers are not valid at all airport lounges; check the SmartDelay partner list https://loungefinder.loungekey.com/Pass for participating venues.
Access to airport lounges is subject to availability and lounge operator terms and conditions.
In the event that a lounge is not available, you may still benefit from special dining offers at selected cafes and restaurants, subject to relevant terms and conditions.
Once issued to a passenger, each lounge voucher will be valid for 24 hours.
Telstra Plus SmartDelay is powered by Collinson. Read the SmartDelay terms of service. SmartDelay terms and conditions are subject to change; refer to the Telstra Plus SmartDelay for the latest information.
Important Reminders
Always check your eligibility and register your flight at least 2 hours before departure.
Ensure your contact details are correct to ensure you receive time-sensitive notifications.
Need Help?
For assistance with SmartDelay, contact SmartDelay support. For lounge entry issues, please speak to lounge staff directly.