My Telstra app

Telstra at your fingertips

Whether it’s paying bills, managing your account, changing services or getting help – do it all in one place.

It’s quicker in the app

Home

Your home for everything Telstra. Check your Telstra Plus points, view new notifications from us about your service, and make changes whenever you need.

Profile

Update personal details and view Account activity. Add account contacts, change your PIN, or add biometrics to access your account securely via the app.

Services

Track your usage, turn on auto recharge, and get in control of your plan. Monitor outages and check your internet speeds.

Payments

Make payments, view eBills, download tax invoices, manage your payment methods, and get more info on failed payments.

Get Help

With 98% of queries resolved in-app, you’re just a few taps away from getting on with your day. Just send us a message and you’ll be notified when we reply.

Shop

From devices to accessories, shop the latest tech at your fingertips. Compare devices, read reviews, access exclusive deals and find the info you need quickly.

Access Telstra Plus offers

Enjoy movie voucher deals from $50. Get a deal on five adult or child movie vouchers or a gold class double pass to any Event Cinema or Village Cinema.

Conditions apply. Eligibility criteria and T&Cs apply to join Telstra Plus.

Enjoy exclusive pre-sale access to some of the hottest concert tickets of the year, only for Telstra Plus members.

Rewards you’ll love, all in one place. Redeem your Telstra Plus Points for discounts on devices, accessories and more at the Rewards Store.

How to get the app

  1. Download

  2. Sign in

  3. Get started

Join Telstra Plus for free

Access exclusive offers and get rewarded just by making your payments on time. Earn 10 points on every $1 of eligible spend – it's that easy.

What’s new in the app

More available extras

If you're on an Upfront Mobile or Data plan, you can add Speed Optimiser or Latency Optimiser for an extra $10 per month.

Available to add-on to our upfront mobile and data plans. Requires a compatible device on our 4G or 5G network. Cancel anytime. Data shown may vary depending on network coverage.

Track your account activity

Notification centre is now ‘Account activity’. Keep track of your orders, cases, faults and notifications.

Choose the right store to visit

Fill in your appointment details to view the list of available stores and easily book your visit.

Small Business

Make the most of your business account with Telstra by managing everything in-app, on demand.

Frequently asked questions

Download instructions

  • Open the Australian App Store (for Apple users) or the Australian Google Play Store (for Android users)
  • Search for My Telstra and select to install
  • When the End User Terms appear, select Accept to start download
  • Once it’s finished installing, select Open, or find the My Telstra icon on your screen to launch the app

Note: You can only download the My Telstra app in the Australian App Store or Play Store.

The My Telstra app will work on any Android device, iPad or iPhone if it meets the following OS requirements

  • Android 9 or later
  • Apple iOS 13 or later

Windows Phone and Blackberry phones are not compatible with the My Telstra app.

Yes, you’ll be able to use the app to manage your services and devices.

How much space do I need on my device to install the My Telstra app?

  • For Android users: 46.7 MB.
  • For iPhone or iPad users: 100-110MB.

The My Telstra app has replaced both the Home Dashboard App and Telstra 24x7 app. Download the My Telstra to continue managing your home internet and Telstra services.

What is a Telstra ID and do I have one?

A Telstra ID is the only sign in you need to access all your Telstra services.

You may already have a Telstra ID if:

  • You already use one of our online services, such as My Account or Telstra Plus
  • You use Telstra Mail or have a BigPond or Telstra.com email address

If you don’t have a Telstra ID, you can register for a Telstra ID now, it’s easy.

Can I use the app without a Telstra ID?

  • It’s best to sign in using your Telstra ID. If you install the app on a device that’s connected to the Telstra mobile network, you can use the app without using your Telstra ID, however it limits what you can do with the app.
  • For security reasons, if you are not signed in with your Telstra ID you won’t be able to use the app at all when connected to Wi-Fi.

What should I do if I’ve forgotten my Telstra ID?

You can recover your username or reset your password online.

If the My Telstra app keeps crashing, there are a few ways to fix this issue.

For Android:

  • Clear the app data

o   Go to your System settings

o   Open Apps and notifications then find My Telstra

o   Select Storage and cache then Clear storage

  • Uninstall and reinstall the app

For iOS:

  • Uninstall and reinstall the app

If you get a blank screen or expired session error when you sign into the My Telstra app, there are a few ways to fix this issue.

For Android

Change your default browser

  • Close the My Telstra app, including in the background
  • Open Settings and select Apps and notifications
  • Select Default apps then Browser app
  • Choose Chrome as your default browser
  • Open the My Telstra app and try to sign in again

For iOS

Clear website data

  • Open Safari on your device and select Settings
  • Scroll down and choose Advanced then Website Data
  • Select Show All Sites and scroll down so you can see telstra.com
  • Select Edit
  • Remove all telstra.com data by tapping on the - (minus) button
  • Confirm by selecting Delete
  • Open the My Telstra app and try to sign in again

How to

Pay your Telstra bill with our My Telstra app in a few easy steps:

  • Sign in to the My Telstra app using your Telstra ID
  • Choose the bill you want to pay and select Pay now
  • Enter the bill amount and choose your payment method

Need help? Watch our short video on how to pay your Telstra bill with our My Telstra app.

If you need to apply for a payment extension with the My Telstra app:

  • Sign in to the My Telstra app using your Telstra ID
  • Choose the bill you want to pay and select Pay now
  • Select Request payment extension and accept

Need help? Watch our short video on how to request a payment extension in the My Telstra app.

If you need to query a charge with the My Telstra app:

  • Sign in to the My Telstra app using your Telstra ID
  • Select Payments
  • Select the bill you want to query
  • Select Query a bill
  • Follow the prompts

Need help? Watch our short video on how to query a charge in the My Telstra app.

If you’ve paid your bill and need to report your payment with the My Telstra app:

  • Choose the account you made a payment for
  • Select Report a payment
  • Confirm your details and follow the prompts

Need help? Watch our short video on how to report a payment in the My Telstra app.

A Telstra ID is the only sign-in you need to access and manage all your Telstra apps and services and is quick and easy to create. You can set one up within the app.

  • Open the My Telstra app
  • Select Create a new Telstra ID and Let's get started
  • Enter your details and follow the prompts

Need help? Watch our short video on how to register for a Telstra ID within the My Telstra app.

If you need smart troubleshooting with the My Telstra app:

  • Sign in to the My Telstra app using your Telstra ID
  • Select Get Help and choose the product you need help with
  • Tell us which services are affected
  • Select which issue you are experiencing and follow the prompts

Need help? Watch our short video on how to troubleshoot your services in the My Telstra app.

If you need to check for outages in your area with My Telstra app:

  • Sign in to the My Telstra app using your Telstra ID
  • Select Get Help and Check for outages in your area

Need help? Watch our short video on how to check for outages in the My Telstra app.

Trouble signing in to the My Telstra app? Reset your Telstra ID password in the My Telstra app.

  • Select Sign in or register
  • Select Reset password
  • Enter your username and select Send email
  • We'll send you an email with further instructions

Need help? Watch our short video on how to reset your Telstra ID password in the My Telstra app.

If you need to manage contacts with authority on your account in the My Telstra app:

  • Select Security settings from the profile screen
  • Select Account contacts to view the contacts who have authority on your account
  • Select the contact you wish to manage
  • Change their level of authority, remove them from your account, or re-authorise them
  • Follow the prompts

Need help? Watch our short video on how to manage account authority in the My Telstra app.

If you need to recharge your Pre-paid service with our My Telstra app:

  • Sign in to the My Telstra app using your Telstra ID
  • Open the Service tab and choose your Pre-paid service
  • Select Recharge now and follow the prompts

Need help? Watch our short video on how to recharge your Pre-Paid in the My Telstra app.

If you need to set up a direct debit with our My Telstra app:

  • Sign in to the My Telstra app using your Telstra ID
  • Select Payments
  • Select your latest bill
  • Choose your direct debit payment method and enter your details
  • Follow the prompts

Need help? Watch our short video on how to set up a direct debit in the My Telstra app.

If you need to check your plan and contract details with the My Telstra app:

  • Sign in to the My Telstra app using your Telstra ID
  • Open the Service tab and select the service you want to check
  • Take a look at the Your plan section
  • Tap Manage and follow the prompts

Need help? Watch our short video on how to check your contract details in the My Telstra app.

Now you can secure your spot in the queue ahead of your visit. You’ll be able to view your place in the queue and view estimated wait times. We’ll send an SMS when we're ready to serve you and if you’re running late, you can let us know and we’ll keep your spot in the queue. You’ll also be able to leave the queue if your plans have changed.

  • Sign in to the My Telstra app using your Telstra ID
  • Select Get help
  • Select Visit a store
  • Select Join a store’s queue
  • Follow the prompts