What is Telstra Device Locator?

Telstra Device Locator is a feature in the My Telstra app that uses GPS and the Telstra Mobile Network to locate lost iPhone, iPad and Android devices. It can be used SIM-enabled phones and tablets that are registered and are on your Telstra account.

Benefits of using Telstra Device Locator

See the big picture

View all your registered devices on one map – Telstra Device Locator works with iPad, iPhone and Android devices.

Play a sound

Know your device is nearby but still can’t locate it? Use Telstra Device Locator to make it play a sound.

Send a message

Create a custom message with a contact number that’ll display on screen so anyone who finds your device can see it.

Set up My Telstra app

Screenshot of the get help screen in the MyTelstra app, showing the device locator option.

Step 1

On the Get Help tab, scroll down and select Device Locator from the list under the Keep track of things heading.

Screenshot of Device Locator page in the My Telstra app.

Step 2

On the Device Locator screen, tap on Set up device locator at the bottom of the screen. 

Screenshot of Set up Device Locator page in the My Telstra app showing permission settings.

Step 3

Follow the prompts to allow required location and notification permissions and tap Enable.

Screenshot of successfully completed Device Locator setup.

Step 4

You’re now set up and ready to find your device.

Find your devices

Screenshot of the get help screen in the MyTelstra app, showing the device locator option.

Step 1

On the Get Help tab, scroll down and select Device Locator from the list under the Keep track of things heading.

Screenshot of street map with pinned device locations and distances from you. A devices list appears under the map.

Step 2

Your registered devices will appear on a map. Below the map under Devices, you can select your missing device. 

Screenshot of street map with pinned location of selected device.

Step 3

Use the map to help locate your device. To interact with it, tap Play a sound or Send a notification from the list options.

Download the My Telstra app

  1. Download

    To download My Telstra, use the link below to be taken to your app store.
  2. Sign in

    Use your Telstra ID to sign in. Find out if you have a Telstra ID. If you don’t have one, you can register for a Telstra ID.
  3. Get started

    Open the app and tap on the Get help tab to set up Device Locator.

Frequently Asked Questions