Telstra Device Locator
Keep track of your device.
Lost your phone or tablet? Telstra Device Locator in the My Telstra app can help you find it.
For registered SIM-enabled devices connected to the Telstra Mobile Network only. Data charges may apply.
What is Telstra Device Locator?
Telstra Device Locator is a feature in the My Telstra app that uses GPS and the Telstra Mobile Network to locate lost iPhone, iPad and Android devices. It can be used SIM-enabled phones and tablets that are registered and are on your Telstra account.
Benefits of using Telstra Device Locator
See the big picture
View all your registered devices on one map – Telstra Device Locator works with iPad, iPhone and Android devices.
Play a sound
Know your device is nearby but still can’t locate it? Use Telstra Device Locator to make it play a sound.
Send a message
Create a custom message with a contact number that’ll display on screen so anyone who finds your device can see it.
Set up My Telstra app
Step 1
On the Get Help tab, scroll down and select Device Locator from the list under the Keep track of things heading.
Step 2
On the Device Locator screen, tap on Set up device locator at the bottom of the screen.
Step 3
Follow the prompts to allow required location and notification permissions and tap Enable.
Step 4
You’re now set up and ready to find your device.
Find your devices
Step 1
On the Get Help tab, scroll down and select Device Locator from the list under the Keep track of things heading.
Step 2
Your registered devices will appear on a map. Below the map under Devices, you can select your missing device.
Step 3
Use the map to help locate your device. To interact with it, tap Play a sound or Send a notification from the list options.
Download the My Telstra app
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Download
To download My Telstra, use the link below to be taken to your app store. -
Sign in
Use your Telstra ID to sign in. Find out if you have a Telstra ID. If you don’t have one, you can register for a Telstra ID. -
Get started
Open the app and tap on the Get help tab to set up Device Locator.
Frequently Asked Questions
When My Telstra app users choose to opt-in and enable location permissions they’ll become part of a Bluetooth® locator community that allows Telstra mobile customers to securely and anonymously help each other to find lost valuables. When Telstra Locator launches this year, the service’s tags include Bluetooth technology. The Bluetooth locator community will help an owner find one of these tags and other compatible Bluetooth devices if lost.
Telstra Device Locator users can choose not to setup the Telstra Device Locator feature, the feature will remain available in the My Telstra app to set up at any time, but will not locate devices under account unless setup. This feature can also be deactivated at a later date if users decide to opt out.
Telstra Device Locator users can choose to share or not share their device location with other users under their Telstra account by selecting the share button on or off. Where a user chooses to share the location of their device, anyone who has a Telstra ID to view the same customer account in the My Telstra app will be able to see the device’s location on a map.
Helpful links
Play a Sound and Send a Message features require battery power and network coverage.
SIM enabled Android device required. Data charges may apply.