How to make a price match claim

  1. Purchase a device

    You can only make a price match claim after you’ve received the device you purchased from Telstra (on repayment or outright – if you have an existing Telstra account number). Pre-Paid phones are excluded.
  2. Get proof of a lower price

    If you see the identical device in stock at an eligible retailer within 7 days of receiving your device, you’ll need to record evidence of the competitor’s comparable Recommended Retail Price (RRP). This includes a webpage URL or photo of a valid advertisement.
  3. Submit a claim form

    Complete an online price match claim form within 7 days of receiving your device. You’ll need to provide the IMEI of your purchased device, your Telstra account number, and evidence of the lower price (from step 2). You can’t submit a claim in store or over the phone.
  4. Wait for assessment

    We’ll assess your price match claim and notify you of the outcome within 14 business days. If successful, we’ll provide a once-off bill credit matching the difference between your purchase price and the lower advertised price. Credit will be applied within 2 billing cycles, or onto your bank account or credit or debit card, if you are on a Telstra Upfront Mobile Plan.

7 Day Price Match eligibility

Who’s eligible?

To make a price match claim, you must:

  • be a Telstra personal or small business customer with an account number; and
  • have purchased an eligible phone, tablet or hotspot from Telstra and received it within the last 7 days.

What products are included?

Claims can be submitted for:

  • eligible phones, tablets or hotspots purchased from Telstra outright (only for existing customers with a Telstra account number), on monthly repayment plans, using trade-in or with points plus pay. Pre-paid phones are excluded.

What prices are excluded?

A lower price is ineligible if the offer is:
  • for secondhand or refurbished devices
  • for products with pricing set significantly lower than the RRP or Market Value
  • for clearance, liquidation, auction/warehouse or likewise sale items
  • inclusive of cashback, coupon offers or gift cards
  • for commercial quantities
  • from an online only retailer
  • from an international retailer
  • on Gumtree, Facebook or any other grey market channel
  • a corporate benefit price
  • priced incorrectly

Found a lower price?

Submit a price match claim using our online form.

Frequently asked questions