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Changes to Premium SMS (PSMS) for third party services that are not provided by Telstra.

Sometimes we need to review what we offer our customers.

We have made the decision to stop some Premium SMS billing for third party services that are not provided by Telstra from 12 December 2018.

This means that from 12 December 2018, we’ll no longer support payment for some 3rd party PSMS ringtones, games, music videos, PSMS enabled services and some competitions. All Premium SMS subscriptions will also expire.

What is Premium SMS?

Premium SMS is a payment option that lets you receive content and services offered by companies other than Telstra (referred to as ‘third parties’), on your mobile phone or tablet. You agree to pay for it by sending an SMS message to a number starting with ‘19’.

Premium SMS entertainment services include:

  • ringtones
  • games
  • music videos
  • entering PSMS competitions

All of these services include a charge. Even though these charges appear on your Telstra mobile bill, we do not choose the content or cost of the service because they’re supplied by a third party (non-Telstra) supplier.

 

Will all content be affected?

No. The following Premium SMS services will not be affected:

  • Charity donations.
  • Popular mass media voting or competition services, including but not limited to Channel 7’s Cash Cow, annual Eurovision voting, I’m a Celebrity Get Me Out of Here voting, etc.

These changes are not related to and will not impact other similar message services, such as: 

  • SMS
  • SMS videos and pictures
  • Apple iMessage, Google Allo, Facebook Messenger, or other similar IP messaging services

 

What's next for you?

You don’t need to do anything.

If you've bought something from a third party (non-Telstra) supplier using your Post-Paid Telstra mobile bill, it'll show up under ‘Third Party Purchases’.

You can look up your suppliers helpline number via the list below or via http://www.19sms.com.au/. The ‘Provider’ name and 19 Number (listed under ‘Description’) is on your bill.

Please see Telstra bill example below.

 

If you have any concerns about any Premium SMS charges on your account, please call us on 13 22 00, or 13 20 00 if you are a business customers.

 

Affected services

See below the list of Premium SMS services that we’ll no longer support and their helpline number. 

Service provider name 19 number / description Helpline
Oxygen8 Comms P/L 19766278 1300028471
19767070 1300028471
19767847 1300028471
19769676 1300028471
19770071 1300028471
19770102 1300028471
19771011 1300028471
19771212 1300028471
19771977 1300028471
19772665 1300028471
19776600 1300028471
19777494 1300028471
19777717 1300028471
19777873 1300028471
19780000 1300028471
19787788 1300028471
19789092 1300028471
19789097 1300028471
19789101 1300028471
19789197 1300028471
19797777 1300028471
19900003 1300028471
19900012 1300028471
19900013 1300028471
19900014 1300028471
19900019 1300028471
19900021 1300028471
19900055 1300028471
19900100 1300028471
19900103 1300028471
19900107 1300028471
19900155 1300028471
19900990 1300028471
19901111 1300028471
Oxygen8 Comms P/L 19707799 1300003209
Oxygen8 Comms P/L 19700099 1300039332
Oxygen8 Comms P/L 19999436 1300068419
Oxygen8 Comms P/L 19722202 1300113505
Oxygen8 Comms P/L 19991011 1300132243
Oxygen8 Comms P/L 19700001 1300132536
19700011 1300132536
19700020 1300132536
Oxygen8 Comms P/L 19931000 1300134412
Oxygen8 Comms P/L 19919463 1300135319
Oxygen8 Comms P/L 19733445 1300137940
Oxygen8 Comms P/L 19938368 1300138598
19938783 1300138598
19954536 1300138598
19957600 1300138598
19966880 1300138598
19970400 1300138598
19974422 1300138598
19977771 1300138598
19981070 1300138598
19987233 1300138598
19988666 1300138598
19988878 1300138598
19988888 1300138598
19988991 1300138598
19990909 1300138598
19990999 1300138598
19991234 1300138598
19992245 1300138598
19992299 1300138598
19992999 1300138598
19993474 1300138598
19996661 1300138598
19996663 1300138598
19996664 1300138598
19997227 1300138598
19997272 1300138598
19997669 1300138598
19997873 1300138598
19997999 1300138598
19998663 1300138598
19998866 1300138598
19999677 1300138598
19999696 1300138598
19999881 1300138598
19999883 1300138598
19999909 1300138598
19999917 1300138598
19999923 1300138598
19999926 1300138598
Oxygen8 Comms P/L 19700111 1300309775
Oxygen8 Comms P/L 19722224 1300338771
Oxygen8 Comms P/L 19722212 1300345889
19722555 1300345889
19724321 1300345889
19726435 1300345889
19733468 1300345889
19741313 1300345889
19744556 1300345889
Oxygen8 Comms P/L 19911234 1300360715
Oxygen8 Comms P/L 19712020 1300364976
Oxygen8 Comms P/L 19702121 1300366702
19704888 1300366702
19710197 1300366702
19710600 1300366702
19711700 1300366702
19711711 1300366702
19711972 1300366702
19712210 1300366702
19715566 1300366702
19717070 1300366702
19718080 1300366702
19722201 1300366702
19722203 1300366702
19722204 1300366702
19722205 1300366702
19722206 1300366702
19747669 1300366702
19757777 1300366702
19916000 1300366702
19919911 1300366702
19922557 1300366702
19926435 1300366702
19929999 1300366702
19999992 1300366702
19700000 1300366702
19741111 1300366702
19772948 1300366702
19782777 1300366702
19791043 1300366702
19791063 1300366702
19799693 1300366702
19799973 1300366702
19911122 1300366702
19917599 1300366702
19933200 1300366702
19933278 1300366702
19946849 1300366702
Oxygen8 Comms P/L 19700055 1300393332
19700222 1300393332
Oxygen8 Comms P/L 19991017 1800 444 407
19991065 1800 444 407
19991323 1800 444 407
Oxygen8 Comms P/L 19701000 1300886534
19701140 1300886534
Oxygen8 Comms P/L 19991023 1800444407
Salmat Digital 19768742 1300131276
19900111 1300131276
19900222 1300131276
19951800 1300131276
Salmat Digital 19737858 1300 131 276
19777100 1300 131 276
19922953 1300 131 276
19926682 1300 131 276
19944500 1300 131 276
19946682 1300 131 276
19955399 1300 131 276
19955444 1300 131 276
19955601 1300 131 276
19955804 1300 131 276
19955999 1300 131 276
19959089 1300 131 276
19966444 1300 131 276
19966777 1300 131 276
19986682 1300 131 276
19988990 1300 131 276
19991069 1300 131 276
19991395 1300 131 276
19996555 1300 131 276
19997678 1300 131 276
19997827 1300 131 276
19999333 1300 131 276
Salmat Digital 19756886  
19782887
194653
19994653
Salmat Digital 19995522 1300790229
19995533 1300790229
19995588 1300790229
19995599 1300790229
IG8 PTY LTD 19706969 1300795070
19711971 1300795070
19731974 1300795070
19751974 1300795070
19753787 1300795070
19761977 1300795070
19771978 1300795070
19777888 1300795070
19778899 1300795070
19900001 1300795070
19901007 1300795070
19901880 1300795070
19901991 1300795070
19901992 1300795070
19904440 1300795070
19904598 1300795070
19906666 1300795070
19907777 1300795070
19908908 1300795070
19909898 1300795070
19922222 1300795070
19922944 1300795070
19940004 1300795070
19941995 1300795070
19944955 1300795070
19951996 1300795070
19954321 1300795070
IG8 PTY LTD 19904322 1300096616
IG8 PTY LTD 19961111 1300 795 070
IG8 PTY LTD 19996660 1300 953 178
IG8 PTY LTD 19960006 1800 936380
Buongiorno Aust 191200 1800178017
SMS CENTRAL AUST 194846 1800244616
19700800 1800244616
19726646 1800244616
19753779 1800244616
19770011 1800244616
19770033 1800244616
19777770 1800244616
19900333 1800244616
19926646 1800244616
19928339 1800244616
SMS CENTRAL AUST 19988776 1800271576
SMS CENTRAL AUST 19944555 1800364255
SMS Central Aust 19930300 1800643503
SMS Central Aust 19900555 1300 880 375
SMS CENTRAL AUST 19999918 1800 459 007
SMS Central Aust 19925465 1300552189
SMS CENTRAL AUST 19991070 1800 620 347
19999908
SMS CENTRAL AUST 19953779 1800 887 493
INFORMATEL 19777707 1800818957
19792763 1800818957
19906969 1800818957
19722733 1800818957
19733666 1800818957
19775555 1800818957
19777733 1800818957
19777744 1800818957
19777755 1800818957
19933199 1800818957
19995005 1800818957
BOKU Network Srvcs 19779900 1800880983
BOKU Network Srvcs 19700012 1800880984
19700013 1800880984
19700014 1800880984
19999902 1800880984
19999905 1800880984
DIALOGUE COMMUNICAT 19722197 1300 738 639
19900991 1300 738 639
DIALOGUE COMMUNICAT 19701701 1800 178 017
M.NET CORPORATION 19955057 1300 851 419
19955058 1300 851 419
19955059 1300 851 419
19995999 1300 851 419
Openmarket Pty Ltd 19717777 1300039551
19721972 1300039551
19744444 1300039551
19747777 1300039551
19751111 1300039551
19751975 1300039551
19900005 1300039551
19900101 1300039551
19900102 1300039551
19902229 1300039551
19912550 1300039551
19914444 1300039551
19914488 1300039551
19915555 1300039551
19915566 1300039551
19918899 1300039551
19919150 1300039551
19919800 1300039551
19920022 1300039551
19921993 1300039551
19933333 1300039551
19938888 1300039551
19941994 1300039551
19943887 1300039551
19948369 1300039551
19948844 1300039551
19948888 1300039551
19966099 1300039551
19969999 1300039551
19971111 1300039551
19974444 1300039551
19975555 1300039551
19983372 1300039551
19989999 1300039551
Openmarket Pty Ltd 19700004 1300273432
Openmarket Pty Ltd 19991001 1300301348
Openmarket Pty Ltd 19993283 1300302853
Openmarket Pty Ltd 19999986 1300354411
Openmarket Pty Ltd 19997733 1300663010
Openmarket Pty Ltd 19993333 1300665649
Openmarket Pty Ltd 19700002 1300858056
Openmarket Pty Ltd 19700042 1800094853
Openmarket Pty Ltd 19711200 1300 099 846
Openmarket Pty Ltd 19992021 1300 338 771
Openmarket Pty Ltd 19991995 1300 665 649
Openmarket Pty Ltd 19700041 1300663010
All helpline numbers are available at http://www.19sms.com.au/

 

Frequently Asked Questions

Contact Us

Prefer to talk to someone over the phone? We're here to answer your questions.

For more information, please call customer service on 13 22 00, or 13 20 00 if you are a business customers.

 

Who is actually providing me with the content under Premium SMS?

Even though the charges appear on your Post-Paid Telstra bill, or are debited from your Pre-Paid credit balance, the content has been provided by a third party. That’s why on Post-Paid bills it will be listed underneath a title that says “Third Party Purchases”.

 

How will charges appear on my Post-Paid bill?

Premium SMS charges appear on your Telstra Post-Paid bill. If you see additional charges on your Post-Paid bill (under Third Party/Separate Purchases), or money debited from your Pre-Paid balance, it means we paid the content provider on your behalf, then recovered the cost on your mobile bill.

Please see Telstra Post-Paid bill example below.

19 NUMBER / DESCRIPTION

19 NUMBER

It’s convenient for me to use my Telstra bill. Why can’t I continue?

We’re committed to providing outstanding service for all our customers.

Because we can’t always provide comprehensive and direct support for Premium SMS services we will no longer offer this payment option via our bills. This change commences from 12 December 2018 and all 3rd party Premium SMS subscriptions will also expire at this time.

 

It’s convenient for me to use my Telstra bill. Why can’t I continue?

We’re committed to providing outstanding service for all our customers.

Because we can’t always provide comprehensive and direct support for Premium SMS services we will no longer offer this payment option via our bills. This change commences from 12 December 2018 and all 3rdparty Premium SMS subscriptions will also expire at this time.

It’s convenient for me to use my Telstra bill. Why can’t I continue?

We’re committed to providing outstanding service for all our customers.

Because we can’t always provide comprehensive and direct support for Premium SMS services we will no longer offer this payment option via our bills. This change commences from 12 December 2018 and all 3rdparty Premium SMS subscriptions will also expire at this time.

It’s convenient for me to use my Telstra bill. Why can’t I continue?

We’re committed to providing outstanding service for all our customers.

Because we can’t always provide comprehensive and direct support for Premium SMS services we will no longer offer this payment option via our bills. This change commences from 12 December 2018 and all 3rdparty Premium SMS subscriptions will also expire at this time.

It’s convenient for me to use my Telstra bill. Why can’t I continue?

We’re committed to providing outstanding service for all our customers.

Because we can’t always provide comprehensive and direct support for Premium SMS services we will no longer offer this payment option via our bills. This change commences from 12 December 2018 and all 3rdparty Premium SMS subscriptions will also expire at this time.