Plan Core
Monthly Charge

Casual month to month

Monthly Charge

Casual month to month

$75/mth
Monthly Data Allowance
500GB
Business Demand Data
Cost per Megabyte (MB)
Speed
Speed

Included on nbn technology types only

Standard Evening Speed
Minimum Term
1 month
Calls + SMS + MMS

To standard Australian numbers

Calls + SMS + MMS

To international numbers

Roaming Calls + SMS + MMS

For use while overseas

Calls

To standard Australian numbers

Local calls - Unlimited
National calls – Unlimited (excludes certain premium numbers including 19xx numbers)
Mobile calls – Unlimited
13 calls - Allowance to make 500 calls per month included (calls made over this allowance will be charged at 40¢ per call, excluding 13 2200, 13 2000, 13 2203, 13 2999, 13 3933 and 13 7663 which are free)
Calls

To international numbers

International Plus Rates – Included (call rates start at 1¢ per minute plus a 55¢ call connection fee. For details, visit telstra.com/international-rates)

Entertainment
Telstra Wi-Fi Modem
Included for new Telstra customers who stay connected for 24 months
Telstra Business Smart Modem

24 month term only

What's Included
  • A Home Phone service
  • A Home Broadband service
  • Family Calls Benefit - For details, visit telstra.com/customer-terms
  • MessageBank®
  • Calling Number Display
  • Telstra Broadband Protect – Included at no charge while you remain on an eligible plan. For details, visit telstra.com/broadbandprotect
What's Not Included
Minimum Cost

Includes set up costs

Casual month to month $1,899
24 month term
Casual month to month $1,899
Maximum Early Termination Charges (ETC)
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

Devices
Allowances

Minimum cost based on you staying connected to this plan for 24 months and may change if month-to-month plan price changes. However, if you cancel your plan within 24 months of connecting, you will need to payout the remaining cost of your Telstra Wi-Fi Modem. The payout amount is $9 multiplied by months remaining in the first 24 months e.g. if you leave after 20 months you would pay $9 x 4 (the number of remaining months), at total of $36.

The Core Internet plan is incompatible with any Speed Boosts.

Directory listing: If you don’t want your name, address or phone number printed in the White Pages® or any other Telstra directory product, you can ask for an Unlisted number. There is no charge for an Unlisted number.

Monthly Charge

Casual month to month

Core
$75/mth
Monthly Data Allowance
Core
500GB
Speed

Included on nbn technology types only

Core
Standard Evening Speed
Minimum Term
1 month
Calls

To standard Australian numbers

Local calls - Unlimited
National calls – Unlimited (excludes certain premium numbers including 19xx numbers)
Mobile calls – Unlimited
13 calls - Allowance to make 500 calls per month included (calls made over this allowance will be charged at 40¢ per call, excluding 13 2200, 13 2000, 13 2203, 13 2999, 13 3933 and 13 7663 which are free)
Calls

to international calls

International Plus Rates – Included (call rates start at 1¢ per minute plus a 55¢ call connection fee. For details, visit telstra.com/international-rates)

Telstra Wi-Fi Modem
Included for new Telstra customers who stay connected for 24 months
What's Included?
  • A Home Phone service
  • A Home Broadband service
  • Family Calls Benefit - For details, visit telstra.com/customer-terms
  • MessageBank®
  • Calling Number Display
  • Telstra Broadband Protect – Included at no charge while you remain on an eligible plan. For details, visit telstra.com/broadbandprotect
Minimum Cost

Includes set up costs

Core
Casual month to month
$1,899

Minimum cost based on you staying connected to this plan for 24 months and may change if month-to-month plan price changes. However, if you cancel your plan within 24 months of connecting, you will need to payout the remaining cost of your Telstra Wi-Fi Modem. The payout amount is $9 multiplied by months remaining in the first 24 months e.g. if you leave after 20 months you would pay $9 x 4 (the number of remaining months), at total of $36.

The Core Internet plan is incompatible with any Speed Boosts.

Directory listing: If you don’t want your name, address or phone number printed in the White Pages® or any other Telstra directory product, you can ask for an Unlisted number. There is no charge for an Unlisted number.

Information about the service

Service availability

The type of service offered may need further qualification checks to determine what’s available at your location. It is not currently available on Fixed Wireless.

Telstra Smart Modem

If you have a Telstra Smart Modem it has backup from our 4G mobile network. You can use the 4G backup service in two scenarios - to get online until your broadband service is connected and when there’s a detected network upgrade or outage. Mobile backup is available to premises in 4G coverage areas. Check coverage at telstra.com/coverage. Your mobile backup connection is capped at 25Mbps for downloads and 5Mbps for uploads. Actual speeds may be less due to local conditions and content accessed. We do not support modems not supplied by Telstra. If you choose to use your own modem Telstra will not be able troubleshoot or conduct testing, if you have a connection issue, fault or speed issue you will be required to report these issues to Telstra. Telstra 4G Fixed Wireless operates solely on the 4G network, without any back up system.

Broadband speeds

Broadband speeds vary due to a number of factors, including:

  • Type of technology available at your address
  • Any Speed Boost you may have purchased
  • Network capacity
  • Set up at your home
  • Device connection (Wi-Fi vs Ethernet cable)
  • The number of users online

An nbn service can never go faster than the maximum line speed available at your premises, so for FTTN/B/C customers we will confirm your actual speeds after connection. If you are a Velocity Network customer, to find out more about Velocity speeds, visit telstra.com.au/internet/velocity.

Typical nbn Fixed Wireless speeds will be lower than other nbn access types. For information on nbn speeds, visit telstra.com/nbn-speeds-explained. If your plan doesn't include unlimited data and you exceed your monthly data allowance, your broadband speed will slow to 256Kbps until the next billing cycle.

Fair Use Policy

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Changes to your plan

From time to time we may make changes to your plan, including price and inclusions, or we may move you to a new plan (which may cost more). With no lock-in, you can change your plan once a month or leave. If you leave, just pay out your device, accessories or services in full. If we change your plan or move you to a new plan:

(a) We’ll give you at least 30 days' notice before making changes or automatically moving you to the closest available plan.

(b) If you don’t like the changes or the new plan, you can choose a new plan (once a month) or cancel your plan. If you cancel, you’ll need to pay out the remaining cost of your devices, accessories or services in full.

Other charges

In addition to the monthly charge, you may pay the following:

Connection charge

$99 for new Telstra Home Phone or Home Broadband customers. Standard Professional Installation is included at no extra cost if we determine it is mandatory at your premises.

Standard Professional Installation

$240 if you request a technician at your premises.

Connecting to the nbn network

nbn co charges $300 for first-time connections in new developments and $297 for an additional connection requiring installation of additional nbn equipment. We’ll let you know if either of these charges apply to you and include them on your bill.

Non-standard installations

Separate charges apply for non-standard installations such as complex or remote area Foxtel from Telstra installations and additional connection points.

Telstra Wi-Fi Modem

$288 if you wish to purchase a modem.

Delivery fee

A $9.95 delivery fee may apply for customers taking up additional hardware such as a Telstra Wi-Fi Modem.

Changing or cancelling your plan

You can change to another plan within your plan range once a month while the plan range remains available to new Telstra customers.

There are no Early Termination Charges if you cancel your plan. However, you will need to payout the remaining cost of your Telstra Wi-Fi Modem (if you received a modem included in your plan) if you cancel your plan within 24 months of connecting, and any outstanding Hardware Repayment Option repayments will be payable in full.

Bill payment charges

  • Direct Debit is our preferred payment method, you can set it up anytime at telstra.com/directdebit
  • Electronic payments – Free
  • Payments made in person or by cheque – Extra $2.50 (some exemptions apply)
  • Paperless bills are free. A paper bill can be issued for $2.20 per copy sent (some exemptions apply)

Pensioner discount

If you have an eligible Pensioner Concession card, you can apply to receive:

  • A $15/mth call allowance which can be used for international calls
  • Discounted connection charge for eligible customers
  • Waiving of Payment Processing and Late Payment fees

Access technology

We may change the technology that we use to provide your service from time to time. You must provide all reasonable assistance to implement the change. We will let you know before we make this kind of change unless the change will benefit you or have a neutral impact on you and we do not require your assistance to implement the change.

Moving to the nbn network

Contact us if you wish to transfer to Telstra on the nbn network. If you don’t, we’ll continue to provide your service up until the date on which we’re required by law to disconnect your services. No Telstra Wi-Fi Modem device payout fee will be charged in these circumstances. If you are moving your service(s) to Telstra then you should not request your service(s) to be disconnected from your current provider until your Telstra service is operational.

Satisfaction guarantee

If you’re a new Telstra Home Internet customer and you’re not happy with your service for any reason, let us know within 30 days of connecting and you can leave with no obligations. We’ll even refund your monthly plan fee for that first month. Find out more at telstra.com/guarantee

How can I check and manage my usage?

Register and login at telstra.com/myaccount or get the My Telstra app.

Priority Assistance

Available for diagnosed, life-threatening medical conditions where access to a Home Phone service is essential. Connection will occur within 24 hours for urban and rural areas, or 48 hours for remote areas.

Understanding my bill

Your bill is issued on the same date each month. You’re billed in advance for the minimum monthly charge, and in arrears for any usage not included in your plan. You may also be charged for individual services until all those in your plan are connected, so your first few bills may be higher or lower than expected. When you start or change your plan part way through a billing period, your first bill will have additional charges. If you receive an Order Estimate, your charges will be broken down for you, and it will provide you with your ongoing monthly charges after your first bill.

Need help? We're here for you.

Visit telstra.com/contactus for our support options. Call 13 22 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative/accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/contact-us if you’d like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms

White Pages is a registered trade mark of Sensis Pty Ltd. nbn™, nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence. iPhone is a trade mark of Apple Inc. registered in the U.S. and other countries. Android is a trade mark of Google Inc.

MOSC2273-Thu Feb 11 00:00:00 AEDT 2021