Adaptive Mobility

Adaptive Mobility is a simple 5G compatible Mobile, Mobile Broadband and Enterprise Wireless solution for Enterprise that adapts with your business.  Choose a product, choose a core plan and then customise from a selection of optional Add Ons to create a solution that best suits your business requirements. 

5G Compatible: All Adaptive Mobility plans are 5G compatible. The Telstra 5G mobile network is available in selected areas and requires a compatible 5G device. For coverage details, visit telstra.com.au/coverage  

3G Network close: Telstra will be switching off 3G in 2024. Before switch off, you can use handsets supporting 3G on 850MHz and 4G minimally on 700MHz and 1800MHz. See telstra.com/device for more information. After switch off you will still be able to access the Telstra Mobile Network provided your device is 4G voice enabled and 4G 700MHz compatible. Find out more: tel.st/goodbye3G

Speed Caps:  on Essential and Enhanced plans represent the maximum data speeds applied to both downstream and upstream transmissions on the 3G/4G/5G mobile network. Maximum attainable speeds are dependent on a range of factors including the device used, device configuration, location, congestion, coverage and download source.

Data Usage Alerts: You receive SMS alerts in near real-time when you reach 50%, 85% and 100% of your Monthly Data Allowance.

Adaptive Mobility is available to Enterprise customers with a valid ABN/ACN

When data allowance is exceeded, speed is capped at 1.5Mbps for the remainder of the bill cycle. Speed suitable for basic web browsing, audio streaming, VOIP audio calls. Not suitable for HD video or high speed applications. For more information visit telstra.com.au/deals/peace-of-mind-data  

All Adaptive Mobility Plans are available on a Month to Month casual subscription basis. 

Mobile

Mobile Broadband

Enterprise Wireless

• SMS & calls to premium numbers (e.g. 19xx numbers)
• Some satellite numbers 
• Content charges (including third party charges)

Visit https://www.telstra.com.au/customer-terms/digitalterms for information on rates.

You may change your Adaptive Mobility plan tier (up or down) once per month. From time to time we may make changes to your plan or add-ons (including price and inclusions), or we may move you to a new plan (which may cost more). If we reasonably think that a change is likely to be detrimental to you, we'll tell you at least 30 days before making it. If you don't like the change you can change or cancel your plan or add-ons and just pay out your device, accessories, and services in full.

We will provide you with a Telstra Enterprise Plus Fund (TEPF)  when you activate your first service. Each month that you have eligible active Adaptive Mobility services on your account we will reward your loyalty by automatically banking 10% of your net subscription charges each month into your Telstra Enterprise Plus Fund (TEPF) which you can use to help offset the price of any eligible hardware purchases. 

All Adaptive Mobility plan pricing can be found at the top of this page.

If you require devices for your Adaptive Mobility services you may do so by selecting one of the options outlined below:

• Bring Your Own (BYO) compatible device; or
• Purchase a device from us outright; or 
• Adaptive Mobility Repayment  over either 12 or 24 months; or
• Adaptive Mobility Device Leasing 

All Adaptive Mobility Services are provisioned with International Roaming activated by default. If you do not want your users to have access to International Roaming you are able to bar this. If you elect to bar International Roaming on your service you will not be able to use your device whilst overseas to make/receive calls and SMS/MMS. When you travel within an eligible country you will be charged for an International Roaming Day Pass or you can elect to purchase the International Roaming Month Pass optional add-on. The passes provide you with unlimited standard voice calls and SMS and a data allowance. If you use more data than the International Roaming Day Pass or International Roaming Month Pass data allowance, additional data blocks will apply and you will be billed $10 for each 1GB of additional data used. When roaming outside of eligible countries calls/SMS/MMS will be charged at international roaming rates (refer to telstra.com/overseas) and mobile data at $3 per MB (charged per KB or part)

Visit telstra.com/overseas for the latest list or for more information on using your device overseas.

All Adaptive Mobility plans are Month to Month casual subscriptions. You may cancel your service at any time, however if you have remaining handset payments remaining, you will be required to pay these out.

You’ll find more information online at telstra.com/adaptivemobilityfaqs If you have questions about your bill, technical support service or connection, please call the personalised support number on your Telstra bill or our Disability Enquiry Hotline on 1800 068 424 (voice) and 133 677 (TTY).

If you have a problem or complaint about your service you can:

• Call 13 2000 and say “complaint” 
• Call your Telstra Account Representative if you have one
• Visit telstra.com.au/business-enterprise/contact-us/make-a-complaint

If we can’t resolve your complaint to your satisfaction, you can contact the Telecommunications Industry Ombudsman. For full contact information go online at tio.com.au/contact-us

This is a summary only – the full legal terms for this plan are contained in your agreement with Telstra, including Our Customer Terms which is available at https://www.telstra.com.au/customer-terms