Telstra Small Business Bundle Lite

Your plan includes:

• A phone service on the PSTN or the nbn™ network
• A broadband service on the nbn™ network, ADSL, Cable or Velocity.

It is available to you if you

• Are a business customer and are billed directly by Telstra
• Pre-select Telstra for long distance, international and mobile calls

This plan is available to you if you: 

• Are a business customer and are billed directly by Telstra
• Pre-select Telstra for long-distance, international and mobile calls 

Service not available to all areas, site addresses or customers. The type of service offered may need further qualification checks to determine what’s available at your location.  We’ll try to contact you if all your services can’t be connected, however if we can’t get in touch you’ll be connected to the lowest-priced plan(s). You’ll be notified if this happens and if you're not satisfied you can cancel your order free of charge.

We will provide you with a Telstra Smart Modem™ that supports voice services at no cost if you are taking up a new service.

Your new plan includes a Telstra Smart Modem with mobile broadband back-up (available in 4G coverage areas). If there is an outage of the broadband service, you will still have access to the internet via the mobile broadband back up service.  The modem is limited to speeds of 6Mbps for downloads and 1Mbps for uploads. Actual speeds may vary due to local conditions and content accessed.  If we reasonably believe you are misusing the back-up service, we will contact you. If you continue to misuse the back-up service, we may:

• suspend or limit your mobile broadband back-up service; and/or
• cancel your mobile broadband back-up service by telling you at least 7 days beforehand

• Plans on the nbn network include Standard Plus speed on the nbn network that provide 40 Mbps typical minimum speeds between 7pm and 11pm. 
• A Premium Speed Boost is also available for $30 per month on all nbn technologies (excluding nbn Fixed Wireless) with 80 Mbps typical minimum speeds between business hours.
• Actual FTTN/FTTB/FTTC speeds and Speed Boost eligibility are confirmed after connection.
• Typical nbn Fixed Wireless speeds will be lower than other nbn access types.

For information on broadband types and the speeds available please visit telstra.com/nbn-speeds

Broadband speeds vary due to a number of factors, including:

• Type of technology available at your address
• Any Speed Boost you may have purchased
• Network capacity
• Set up at your site (such as location of your modem and how the internet is used in your premises)
• Whether your device is connected by Wi-Fi rather than Ethernet cable
• If you have a Telstra Air member visiting your hotspot while you are using your broadband service

The speeds mentioned above may exceed the capabilities of some content servers and personal computers. The actual speeds and quality of your service may be lower, and will vary due to a number of factors including hardware and software configuration, source and type of content downloaded, and the number of users and performance of interconnecting infrastructure not operated by Telstra.

Refer to the Plan Cost table.

In addition to the monthly charge, you may pay the following connection and installation charges:

Speed Boosts are not compatible with some plans.

This plan includes standard voice calls in Australia between eligible Telstra mobile services, plus your fixed phone, on your Single Bill. Our Fair Use Policy applies.

You can change to another eligible plan once a month during your minimum term without re-contracting or paying Early Termination Charges (ETC).

Fees and charges may apply for bill delivery and payment of your invoice, depending on the method.

We do have fee free options available - more information is available at:

Personal: telstra.com/payment-fees

Business: telstra.com/fees-on-payment-methods

Contact us if you wish to transfer to Telstra on the nbn network. If you don’t, we’ll continue to provide your service up until the date on which we’re required by law to disconnect your services. No Telstra Wi-Fi Modem device payout fee will be charged in these circumstances. If you are moving your service(s) to Telstra then you should not request your service(s) to be disconnected from your current provider until your Telstra service is operational.

If you are moving to the nbn network with Telstra for the first time and you’re not happy with your nbn services for any reason, let us know within 30 days of connection and we’ll do our best to fix it or you can cancel your nbn services without penalty. We’ll even refund your monthly plan fee for that first month. Find out more at telstra.com/guarantee

Register and login to My Account at telstra.com/myaccount or get the Telstra 24x7® App on iPhone and Android.

On the same day of each month, you’ll be billed in advance for the minimum charge, as well as for use during the month. The figures in this Critical Information Summary are for a full billing cycle.

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.

Disclaimer
^ This service is only available for customers with an 10-digit account number. It excludes customers with a 13-digit account number beginning with 2000.