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Plan Lite
Monthly Charge

24 month term

$80/mth
Monthly Charge

Casual month to month

Monthly Data Allowance
500GB
Business Demand Data
Cost per Megabyte (MB)
Speed

Included on nbn technology types only

Standard Plus Evening Speeds*
Calls + SMS + MMS

To standard Australian numbers

            

Calls + SMS + MMS

To international numbers

International Saver Rates - For details, visit telstra.com/international-rates

Roaming Calls + SMS + MMS

For use while overseas

Calls

To standard Australian numbers

Local Calls - Included
Standard National Calls - 80c per call (excludes certain premium numbers including 19xx numbers, 1223, 1234 and 12456)
Mobile Calls - 36c per minute + 55c call connection fee per call, capped at $2 anytime
13 Calls - 40c per call
Calls

To international numbers

Standard International Rates apply.

Entertainment
Telstra Wi-Fi Modem
Telstra Smart Modem™ is included for new Telstra Small Business Bundle customers
Telstra Business Smart Modem

24 month term only

What's Included
  • Free On-Account Calls - between fixed and eligible mobile services on a Single Bill
  • MessageBank® retrieval
  • Calling Number Display
  • Mobile Broadband Back-up - included with a Telstra Smart Modem™. Telstra 4G coverage required.
  • Telstra Air® – Included for customers with an eligible service type and Telstra Smart Modem™. For details, visit telstra.com/air
  • Telstra Broadband Protect – Included at no charge while you remain on an eligible Telstra Bundle. For details, visit telstra.com/broadbandprotect
  • Static IP addresss -  except on cable services
What's Not Included
  • Calls and data outside of the inclusions will be charged separately
Minimum Cost

Includes set up costs

12 month term
24 month term $2,019
Casual month to month
Maximum Early Termination Charges (ETC)
$1,014
Maximum Early Termination Charges (ETC)

12 month term

Maximum Early Termination Charges (ETC)

24 month term

Maximum Early Termination Charges (ETC)

Casual month to month

*Customers on the nbn™ Fixed Wireless technology type will receive Standard Plus Evening Speed and are not eligible for Premium Speed or Speed Boost.  Plans on the nbn network include Standard Plus Evening Speed that provides 40Mbps typical minimum speeds between 7pm - 11pm.  If you exceed your monthly fixed broadband data allowance you will be charged $1 per GB, charged per MB or part thereof capped at a maximum of $300 per month. If you’re a new broadband customer you won’t be charged any fixed broadband excess data charges for your first two bills.   Minimum cost includes self installation and an activation fee - $99.  ETC is equal to $1,014/24 months x number of months remaining (or part) remaining in the contract term.

Monthly Charge

24 month term

Lite
$80/mth
Monthly Data Allowance
500GB
Speed

Included on nbn technology types only

Standard Plus Evening Speeds*
Calls

To standard Australian numbers

Lite
Local Calls - Included
Standard National Calls - 80c per call (excludes certain premium numbers including 19xx numbers, 1223, 1234 and 12456)
Mobile Calls - 36c per minute + 55c call connection fee per call, capped at $2 anytime
13 Calls - 40c per call
Calls

to international calls

Lite

Standard International Rates apply.

Telstra Wi-Fi Modem
Telstra Smart Modem™ is included for new Telstra Small Business Bundle customers
What's Included?
  • Free On-Account Calls - between fixed and eligible mobile services on a Single Bill
  • MessageBank® retrieval
  • Calling Number Display
  • Mobile Broadband Back-up - included with a Telstra Smart Modem™. Telstra 4G coverage required.
  • Telstra Air® – Included for customers with an eligible service type and Telstra Smart Modem™. For details, visit telstra.com/air
  • Telstra Broadband Protect – Included at no charge while you remain on an eligible Telstra Bundle. For details, visit telstra.com/broadbandprotect
  • Static IP addresss -  except on cable services
What's Not Included
  • Calls and data outside of the inclusions will be charged separately
Maximum Early Termination Charges (ETC)
Lite
$1,014

*Customers on the nbn™ Fixed Wireless technology type will receive Standard Plus Evening Speed and are not eligible for Premium Speed or Speed Boost.  Plans on the nbn network include Standard Plus Evening Speed that provides 40Mbps typical minimum speeds between 7pm - 11pm.  If you exceed your monthly fixed broadband data allowance you will be charged $1 per GB, charged per MB or part thereof capped at a maximum of $300 per month. If you’re a new broadband customer you won’t be charged any fixed broadband excess data charges for your first two bills.   Minimum cost includes self installation and an activation fee - $99.  ETC is equal to $1,014/24 months x number of months remaining (or part) remaining in the contract term.

Information about the service

Your plan includes:

  • A phone service on the PSTN or the nbn™ network
  • A broadband service on the nbn™ network, ADSL, Cable or Velocity.

It is available to you if you

  • Are a business customer and are billed directly by Telstra
  • Pre-select Telstra for long distance, international and mobile calls

Service availability

This plan is available to you if you: 

  • Are a business customer and are billed directly by Telstra
  • Pre-select Telstra for long-distance, international and mobile calls 

Service not available to all areas, site addresses or customers. The type of service offered may need further qualification checks to determine what’s available at your location.  We’ll try to contact you if all your services can’t be connected, however if we can’t get in touch you’ll be connected to the lowest-priced plan(s). You’ll be notified if this happens and if you're not satisfied you can cancel your order free of charge.

Hardware

We will provide you with a Telstra Smart Modem™ that supports voice services at no cost if you are taking up a new service.

Mobile Broadband Back-up

Your new plan includes a Telstra Smart Modem with mobile broadband back-up (available in 4G coverage areas). If there is an outage of the broadband service, you will still have access to the internet via the mobile broadband back up service.  The modem is limited to speeds of 6Mbps for downloads and 1Mbps for uploads. Actual speeds may vary due to local conditions and content accessed.  If we reasonably believe you are misusing the back-up service, we will contact you. If you continue to misuse the back-up service, we may:

  • suspend or limit your mobile broadband back-up service; and/or
  • cancel your mobile broadband back-up service by telling you at least 7 days beforehand

nbn™ network speeds

  • Plans on the nbn network include Standard Plus speed on the nbn network that provide 40 Mbps typical minimum speeds between 7pm and 11pm. 
  • A Premium Speed Boost is also available for $30 per month on all nbn technologies (excluding nbn Fixed Wireless) with 80 Mbps typical minimum speeds between business hours.
  • Actual FTTN/FTTB/FTTC speeds and Speed Boost eligibility are confirmed after connection.
  • Typical nbn Fixed Wireless speeds will be lower than other nbn access types.

For information on broadband types and the speeds available please visit telstra.com/nbn-speeds

Broadband speeds

Broadband speeds vary due to a number of factors, including:

  • Type of technology available at your address
  • Any Speed Boost you may have purchased
  • Network capacity
  • Set up at your site (such as location of your modem and how the internet is used in your premises)
  • Whether your device is connected by Wi-Fi rather than Ethernet cable
  • If you have a Telstra Air member visiting your hotspot while you are using your broadband service

The speeds mentioned above may exceed the capabilities of some content servers and personal computers. The actual speeds and quality of your service may be lower, and will vary due to a number of factors including hardware and software configuration, source and type of content downloaded, and the number of users and performance of interconnecting infrastructure not operated by Telstra.

Information about pricing

Refer to the Plan Cost table.

Other charges

In addition to the monthly charge, you may pay the following connection and installation charges:

Activation Fee For new Telstra Phone or Broadband customers: $99 (not charged with a Standard Professional Installation)
Standard Professional Installation $240 if a technician visits your premises
Connecting to the nbn network nbn co charges $300 for first-time connections in new developments. We’ll let you know if this applies to you
Telstra Smart Modem™ $216 if you cancel early
Relocation Fee $89
Temporary connection $100 if your voice service is connected for three months or less
Non-standard installations Additional charges apply for non-standard installations such as complex or remote area installations and additional connection points
Delivery fee A $9.95 delivery fee may apply for customers taking up additional hardware such as a Telstra Wi-Fi Modem

Speed Boost charges

Speed Boosts are not compatible with some plans.

Premium Evening Speed (nbn)

$30/mth for customers on the nbn (excluding nbn Fixed Wireless)

Free On-Account Calls Benefit

This plan includes standard voice calls in Australia between eligible Telstra mobile services, plus your fixed phone, on your Single Bill. Our Fair Use Policy applies.

Changing or cancelling your plan

You can change to another eligible plan once a month during your minimum term without re-contracting or paying Early Termination Charges (ETC).

Bill payment charges

  • Paperless bills and electronic payments – Free
  • Paper bills – $2.20/mth
  • Payments made in person or by mail – Extra $1.00
  • Set up Email Bill at telstra.com/emailbill

Some exemptions may apply.  For details, visit telstra.com/billpay. To set up Direct Debit or for details on other bill payment options, visit telstra.com/billpay.

Other Information

Moving to the nbn network

Your 24 month contract could overlap with the rollout of the nbn network. Contact us if you wish to transfer to Telstra on the nbn network. If you don’t, we’ll continue to provide your service up until the date on which we’re required by law to disconnect your services. No Early Termination Charge (ETC) will be charged in these circumstances.

nbn satisfaction guarantee

If you are moving to the nbn network with Telstra for the first time and you’re not happy with your nbn services for any reason, let us know within 30 days of connection and we’ll do our best to fix it or you can cancel your nbn services without penalty. We’ll even refund your monthly plan fee for that first month. Find out more at telstra.com/guarantee

How can I check and manage my usage?

Register and login to My Account at telstra.com/myaccount or get the Telstra 24x7® App on iPhone and Android.

Billing

On the same day of each month, you’ll be billed in advance for the minimum charge, as well as for use during the month. The figures in this Critical Information Summary are for a full billing cycle.

Fair Use Policy

You must comply with our Fair Use Policy and not use your services in an unreasonable or fraudulent manner or in a way that detrimentally interferes with the integrity of the network. We may take action if you breach the Fair Use Policy, including suspending or cancelling your service.

Need help? We're here for you.

Visit telstra.com/contactus for our support options. Call 13 20 00 or 133 677 (TTY), or +61 439 12 5109 from overseas, to speak to someone about your plan or to obtain a copy of this summary in an alternative /accessible format.

Complaints

If there’s something you’re not happy with and you wish to make a complaint, visit telstra.com/complaints. We like to make every attempt to resolve any issue but you can contact the Telecommunications Industry Ombudsman by phone on 1800 062 058 or visit tio.com.au/about-us/contact-us if you'd like an independent investigation.

This is a summary only. The full legal terms for this plan are available at telstra.com/customer-terms.

Disclaimer
^ This service is only available for customers with an 11-digit account number. It excludes customers with a 13-digit account number beginning with 2000. 

iPhone is a trade mark of Apple Inc. registered in the U.S. and other countries. Android is a trade mark of Google Inc. nbn™ nbn co and other nbn™ logos and brands are trade marks of nbn co limited and used under licence. ® are registered trade marks and ™ are trade marks of Telstra Corporation Limited, ABN 33 051 775 556.

MOSB2971-Mon Apr 01 00:00:00 AEDT 2019

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