nbn speed
You're not receiving your internet plan's maximum speeds
How to change your plan
What does this mean for you?
According to our information, your connection can’t reach the maximum internet speeds of your plan. Your maximum line speed is determined by the type of technology nbn co makes available at your premises.
You will have received an email or letter from us providing you with the maximum possible speeds at your address and the options available to you. Please refer to that email or letter for those options and continue below if you’d like to change your plan.
As a personal customer, I’d like to change my plan
You have up to 90 days to move to a lower speed plan and receive a refund (the 90 days is calculated from the date we sent you the email about your nbn speed).
The refund will be a proportionate refund and will reflect the period you were not receiving the full speeds included in your plan.
Please choose a plan that meets your needs as you may not be entitled to a further refund.
As a small business customer, I’d like to change my plan
You have up to 90 days to move to a lower speed plan and receive a refund (the 90 days is calculated from the date we sent you the email about your nbn speed).
The refund will be a proportionate refund and will reflect the period you were not receiving the full speeds included in your plan.
Please choose a plan that meets your needs as you may not be entitled to a further refund.