Frequently asked questions about nbn® speed

Personal customer FAQs

Our plans offer different nbn speeds and data allowances.

No. Proportionate refunds are not available if you stay on your current plan.

We’ll send you an email after we’ve processed your request to let you know when you can expect your proportionate refund.

If you change to a plan that includes Premium speed to Standard Plus speed and Standard speed, your data allowance will remain unchanged.

Yes, your package will remain the same (e.g. Entertainment package options). The only change will be your included data allowance.

Your maximum possible download and upload speeds are provided in the email or letter you’ve received from us.

Small business customer FAQs

Your maximum possible download and upload speeds are provided in the email or letter you’ve received from us.

You will only lose some of the benefits, included in your existing Telstra Business Broadband plan, if you change to a consumer (personal) plan. Please ensure you understand the inclusions of any new plan that you select.

We’ll send you an email after we’ve processed your request to let you know when you can expect your proportionate refund.