Are you in immediate danger or need help right now? Call 000.

If you think someone may be monitoring your devices, leave this website now and delete it from your browser history.  Come back to this page from a computer, tablet or mobile phone that isn’t being monitored.

Helping you stay safely connected

Domestic or family violence can happen to anyone and staying connected is especially important if you’re living in a volatile environment. We want to make sure you can safely use your mobile devices and online communication.

If you’re experiencing, or have left a domestic or family violence situation and need support:

1.       Contact the SAFE team (8am to 6pm Monday to Friday) – specially trained to help you protect your privacy and security

2.       Request the SAFE team to contact you

3.       Call 1800RESPECT (1800 737 732) for counselling and support services, or

4.       Ask Izzy  to find out what other help’s available

Always call 000 in an emergency or if you’re not feeling safe.

 

Need access to your personal phone records or metadata?

As part of our commitment to transparency, we’ve increased the types of data that customers can now access from Telstra. As well as the data we currently hold on your personal account, you can also access certain metadata related to your usage of your services. This data may also be available to Australian law enforcement agencies when required or permitted by law.

How to protect your personal information online

Here are a few things you can do to stay safe online:

  • Set your web browser to private or incognito mode
  • Create strong passwords and don't use the same password on more than one account
  • Use your smartphone and tablet’s security with automatic screen lock, PIN and/or biometric detection
  • Control which apps are tracking your location in your device's location settings
  • Turn off geotagging for photos
  •  Put your phone in 'flight mode' to immediately block someone from monitoring your location or activity

Check out Personal Mobile Safety  and Safe Connections  for more tips and ideas.

Why understanding technology is vital in tackling domestic abuse

Technology has the potential to be a two-edged sword for those experiencing domestic violence. 

Staying safely connected: more phones for domestic violence survivors

Evidence is emerging that the restrictions imposed by COVID-19 is increasing incidents of domestic and family violence (D&FV).

Easy ways to stay safe online

For years, Australians have been losing millions to scammers and have already lost over $100 million so far this year.