Are you in immediate danger?

Call 000 if you need help right now. If you think someone may be monitoring your devices, visit this website from a computer, tablet or smartphone that isn’t being monitored. Exit from this website and delete it from your browser history. 

Your safety is our priority and commitment

At Telstra, we want to build a connected future where everyone can be safe online, especially those in vulnerable circumstances.

Domestic and family violence can happen to anyone. In this circumstance, you may need help to safely use your communication and mobile devices.

Telecommunication is a huge part of our lives, so we want to help to make sure you can always be connected when you need to be.


How we can help

If you’re experiencing or have just left a domestic or family violence situation, there are ways we can help you to stay safely connected. Our specially trained SAFE Team can help with protecting your privacy and security.

You can contact the SAFE team between 8am and 6pm, Monday to Friday.

Alternatively, if you'd like a call from the SAFE team, please complete this form.

If you or someone you know is experiencing domestic or family violence, call 1800RESPECT (1800 737 732) or visit for information on how to access counselling and support services.

In an emergency or if you’re not feeling safe, always call 000.


Cyber safety tips

Here are a few things you can do to take control of your technology:

  • Set your web browser to private or incognito mode.
  • Set strong passwords and don't use the same password across all your accounts.
  • Auto-lock your device with a strong passcode.
  • See which apps are tracking your location in your device's location settings.
  • Turn off geotagging for photos.
  • Put your phone in 'flight mode' to immediately block someone from monitoring your location or activity.

Check out Personal Mobile Safety for more tips and ideas.



Keeping your smartphone as safe as houses

Our smartphones are a gateway to the world but are also a detailed record of our lives – past, present and future.

Why understanding technology is vital in tackling domestic abuse

Technology has the potential to be a two-edged sword for those experiencing domestic and family violence

Staying safely connected: more phones for domestic violence survivors

Evidence is emerging that the restrictions imposed by COVID-19 is increasing incidents of domestic and family violence (D&FV).