Retail and Customer Service Careers

Retail and Customer Service

Be the face and voice of Telstra, directly supporting our customers, solving issues or concerns to provide a seamless customer experience.

Be a customer expert

If you’re looking for a meaningful career in retail, look no further - you have found us. Telstra is proud to offer a range of exciting customer-focused opportunities Australia wide.  Our brilliant teams are made up of casual, part-time and full-time employees – so why not consider what works for you?

We believe that our success lies in the hands of our talented and dedicated employees. As a Retail employee, you will become an integral part of a company that's at the forefront of shaping Australia's digital future.

Want to know more about the application process? see our How we hire page.

Interested in joining us? Find a retail career at Telstra that works for you.

Be the face of Telstra

As part of our Retail business, you'll be working in our Consumer & Small Business team. You will be the face and voice of Telstra and be on the floor directly supporting our customers, solving issues or concerns right there and then and provide a seamless customer experience.

Our retail team are also passionate about delighting Telstra’s customers through outstanding customer service. We achieve this by providing an exceptional in-store customer journey through our collaborative approach where we empower customers by identifying the products and services they need to transform their telecommunications experience.

Build a connected future

At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered. And this is where our Retail team come in, by playing their part in helping our customers connect: faster, better, and smarter.

We’re all about creating a collaborative work environment to encourage teamwork, curiosity, and career growth. Our Retail Team members enjoy a supportive and inclusive workplace, a thorough induction and an impressive range of benefits.  Like to socialise? We also offer various social events and activities to promote connectivity…. and have loads of fun.

Express your interest

Apply your expression of interest to stay in the loop on opportunities in your local area.

Here are the top things you can look forward to

Benefits at Telstra include a great starting salary, flexible working, discounts on Telstra products and much more.

Accelerated learning

Grow your career in-store with leadership opportunities and succession planning. Telstra was ranked by LinkedIn in 2022 as the 6th best company to grow your career in Australia!

Generous annual leave

Generous annual leave with Telstra’s Additional Day, paid volunteer and cultural days where you have the opportunity to make a difference every year. All of this on top of four weeks annual leave. 

Work with industry leaders

Whether it’s your manager, a team member, a peer or one of the many specialists in our business, there are several people who’ll be supporting your development and career progression here at Telstra.

Great rewards and extras

You’ll receive discounts on Telstra products like phones and internet, and those of our partners, such as travel, entertainment and cars. Learn more on all your benefits.

What will your 'why' be?

Whether it’s rewarding career opportunities, an amazing work-life balance or being able to make a difference, you can discover why Telstra is a great place to work.