Recruitment Privacy at Telstra

Depending on the nature of the role or position, we may collect and hold a range of different information and opinions (based on local requirements) about you for the purposes described in this privacy statement.
If you have applied for a position with us, the categories of personal information may include (but are not limited to) details such as your name, date of birth/age, contact details, address/location, title, gender, identification documents, resume, employment history, education qualifications, residency/citizenship status, work permit/visa details, professional licenses, referee details, military service and veteran details, results of psychometric tests, security/background checks, video interviews, identity and police checks.  

We may also collect personal information about you which may be considered sensitive or protected under applicable laws (such information may include, gender, ethnicity, criminal record, physical and mental health, identity reference numbers, and other protected sensitive information) 

We may store your personal information in hard copy or electronic format, in locations both inside and outside of your local country (See More about holding of your information), in storage facilities that we own and operate ourselves, or that are owned and operated by our service providers. 

Telstra will ensure compliance with applicable privacy laws in relation to obtaining, holding, use and the transfer of personal information by Telstra to any recipients (including overseas recipients) are observed.  While we have put in place appropriate technical and organisational measures to safeguard your information from unauthorised access, use and disclosure, you have a responsibility to ensure data security by not sharing your username or password with anyone. 

You acknowledge and agree that we may collect, store, use or disclose such personal information for the purposes for which the personal information was received or collected or as otherwise permitted under applicable laws.

We may use and process your information for recruitment and engagement purposes (for example, job opportunities, including SMS notifications and SMS chat) and providing you with employment.

We may also use your personal information to verify your identity and other details, contact referees and conduct police and other background checks. Where applicable, your information may also be used to match information with the identity document issuer or record holder in your local jurisdiction by our third-party provider/s.

If you are a resident of the European Union (EU) or United Kingdom (UK) please also read EU and UK Residents information below to understand in more detail the lawful basis under which we process your personal information: What is the purpose and lawful basis for which data are processed?

We endeavour to ensure that personal information is kept as current as possible, and that where data is no longer required it is deleted or made anonymous as soon as reasonably practicable. However, some personal information may be retained for varying time periods to comply with legal and regulatory obligations and for other legitimate business reasons.

We will generally retain your personal information as long as it is required for purposes for which it was collected. If you are successful in the role, we will retain your information as part of your employment record.

In some cases, Telstra may disclose your information to our related bodies corporate, recruitment agencies and other third parties as permitted by applicable law.  
The categories of personal information that we share with these third parties are detailed above. These parties may be involved in organizing the recruitment/engagement process and/or assisting us with the purposes for which we may use your information.
These recipients may be located in various countries (See More about disclosure of your information).

We may transfer information between Telstra related entities to manage your potential recruitment based on the location of prospective hiring managers and talent acquisition staff.

Telstra will comply with any restrictions or obligations imposed by applicable privacy laws in relation to the disclosure of personal information. 

You agree to provide your personal information, which is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to be misleading or deceptive. 

Depending on the jurisdiction where you are located, you may be entitled to various data subject rights to:

• Request access and obtain a copy of the personal information that we hold about you.
• Request for us to rectify, correct or update any personal information that we hold about you.
• Request for us to delete your personal information if we no longer need it.
• Request to restrict the processing of your personal information in certain circumstances, for example, if you are contesting the accuracy of the personal information that, we hold about you.
• Object to the processing of your personal information in certain circumstances or withdraw your consent.
• Exercise your right to data portability, meaning that you have a right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit those data to another organisation without hindrance from us.
• Exercise your right to nominate and individual to exercise carry out your individual rights in the event of death or incapacity.

Telstra will not sell or share your personal or sensitive information for behavioural advertising, or in a way that could invoke/give effect to limitation rights that exist in specific jurisdictions (including California). 

If you or your authorised agent wish to access or have a copy of any of your personal information that we hold, have any other request (such as making updates or corrections to your personal information, or deleting or ceasing the collection, processing or use of your personal information, or obtaining it in a portable format) please email our People Solutions team at: support@ask.us.telstra.com or if you become aware of an unauthorised disclosure or breach of data please address your request to Chief Privacy Officer/Data Privacy Officer by emailing us at: support@ask.us.telstra.com at which time we can consider and respond to your request.

For residents of California, you may also contact us at our toll-free number: 833-257-2122

Please note that there may be some circumstances (e.g., exemptions under privacy laws) where Telstra may not always grant your request (individuals will not be treated adversely for exercising their privacy rights).  

We may require additional information from you for verification purposes upon receipt of your request. This information will depend on the right you are exercising and the legal requirements of the jurisdiction in which you are located.

You may also use these contact details to notify us of any privacy complaint you have against us, including if you think that we have failed to comply with applicable privacy laws.

We are committed to acknowledging your complaint in a prompt manner and will give you an estimated timeframe for when we will respond to your complaint. While we hope that we will be able to resolve any complaints you may have without needing to involve third parties, you may also be able to lodge a complaint with a relevant regulator in your local jurisdiction. 

In some cases, Telstra may hold or disclose your information to our related bodies corporate, recruitment agencies and other third parties as permitted by applicable law. These recipients may be located in various countries, Including Australia, USA, Canada, countries within the Europe Union (including but not limited to , France, Germany, Ireland, Sweden, Switzerland), the United Kingdom, UAE (Dubai), Oman, China (including Hong Kong)), Taiwan, South Africa, Singapore, Japan, South Korea, Malaysia, Thailand, the Philippines, Russia, , Indonesia, India, and New Zealand.

For transfers outside of the European Economic Area or the United Kingdom, or countries deemed adequate by either of these jurisdictions, we enter into the standard contractual clauses.

Where applicable data protection laws require us to process your personal information on the basis of a specific lawful justification, we generally process your personal information under one of the following bases:

• the processing is necessary for the legitimate interests pursued by Telstra (being those purposes described in the section above), except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal information;
• the processing is necessary for compliance with a legal obligation to which Telstra is subject; or
• the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into such a contract.

We may on occasion process your personal information for the purpose of the legitimate interests pursued by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal information.

We have identified the following purposes for processing personal information. These purposes each relate to a lawful basis for processing, as required under applicable law.  These purposes include: