How we hire

Your future with Telstra starts here

Finding your next career path is only a few simple steps away. Whether you are a professional or student, here is what you need to know about our hiring process and how you can best prepare.

Finding your next career path is only a few simple steps away. Whether you are a professional or student, here is what you need to know about our hiring process and how you can best prepare.

We're committed to attracting the best talent to Telstra, and that means embracing individual differences and all abilities. If you require any adjustments or accessibility support during our recruitment process, please see below information for additional support.


How we hire at Telstra

The Talent Acquisition team talk about the steps involved in the hiring process at Telstra.


FOOTAGE: We open with a view of a Telstra high-rise office building from the outside. The title “Telstra Recruitment Process” is shown over the top. We are then introduced to Caan, who is standing inside a Telstra office space talking to the camera.

CAAN: Hi there, I'm Caan. I'm here to walk you through the Telstra recruitment process. At Telstra, we value each and every candidate and want to make your journey as seamless as possible.

FOOTAGE: We change location to a stage, where we see Joanne, standing and also speaking to the camera.

JOANNE: That's right. I'm Joanne, and we're here to guide you through every step of the way, so let's get started.

FOOTAGE: A title appears and reads “Step 1: Candidate Phone Screening” before showing footage of a computer screen, scrolling the Telstra Careers job board. We then return to Caan standing in the same position as before.

CAAN: Once you've applied for the role, either through the Telstra career website or via the job board, your application will be sent to a recruiter to review. If you are suitable, the first step is a brief phone interview.

FOOTAGE: Footage is overlayed with Caans voice as they continue to speak. We see two people speaking over the phone, one is a candidate and the other a recruiter as they conduct a phone screen.

CAAN: This is a call where we get to know a little bit more about you and your background. It's also a great opportunity for you to ask any questions that you might have about the role or the company.

FOOTAGE: A title appears and reads “Step 2: Hiring Manager Interviews” before We return to Joanne in the same location Infront of a stage.

JOANNE: Next, we have the hiring manager and candidate interview. This is a more in-depth discussion about your skills, experience and motivations.

FOOTAGE: Footage is overlayed with Joanne’s voice as they continue to speak. We see the same candidate conducting an online interview with a Hiring manager over a video call.

CAAN: It's your chance to showcase your talents and show us how you can make a difference at Telstra.

FOOTAGE: A title appears and reads “Step 3: Job Specific Assessment” before We return to Joanne in the same location Infront of a stage. We then see footage overlayed, showing a candidate at home working on their job assessment document.

JOANNE: After the interview with the hiring manager, you may be asked to complete a job specific assessment. This could be anything from a business case study to a coding test, depending on the role you're applying for.

FOOTAGE: We return to Caan, standing in a Telstra office space.

CAAN: It's a great way for us to see your skills in action. This may differ from role to role, and the assessments may be different at each interview stage.

FOOTAGE: A title appears and reads “Step 4: References, Security and Background checks” before We return to Joanne in the same location Infront of a stage.

JOANNE: If you have been identified as a preferred candidate, our recruiter will connect and provide feedback and outcomes to you from your interview.

FOOTAGE: We see Caan, Still standing in the office before switching back to Joanne to talk.

CAAN: The next steps will be conduct References, Security and Background Checks. We do this to ensure that we bring the best talent to Telstra.

JOANNE: In some cases, depending on the role or location, you may also be required to undergo a medical assessment. It's a simple process that ensures that you're fit and healthy for the role.

FOOTAGE: A title appears and reads “Step 5: Verbal and Contract Offer” then cutting to Caan in the office.

CAAN: And finally, if all goes well, we'll give you the great news that you've been successful in your application and send you out of contract. This is the exciting part where we officially welcome you to the Telstra team.

FOOTAGE: We move to a new space on a stage where Joanne is standing and speaking to us. As she speaks, Caan approaches from the side to join her.

JOANNE: We hope this video has helped you understand the steps involved in the Telstra recruitment process. We're looking forward to reviewing your application and hopefully welcoming you to our team.

JOANNE: Remember, if you have any questions on the way, the team is here to help you. Good luck and we can't wait to see what you bring to Telstra.

FOOTAGE: We cut to a drone shot of a network tower before fading to a solid blue background. The Telstra logo appears with a search icon below containing the words “Telstra Careers”.

[Music Ends] 

Tips & Tricks for Professionals & Students


  1. Submit Application: Go ahead and submit that application! You won’t regret it.
  2. Assessment: If the role you’re applying for will see you interact with our customers, you’ll need to undergo an assessment after you submit your application. This assessment will test your customer service skills. For all other roles, we’ll let you know if an assessment is needed during the recruitment process.
  3. Review: Your application will then be reviewed by one of our recruiters. If you are successful, they will give you a call to find out about your motivations and if they think you’re a good fit for the role.
  4. Interview: The next step is to organise a behavioural interview with the recruiter and hiring manager. This is where you’ll get to showcase your skills, personality and work experience.
  5. Checks & Final Offer: Last step is background checks before the final offer.

Students & Grads:

  1. Submit Application: The first thing you’ll need to do is fill out a short online application form which will help us to determine if you’re eligible for the Program. You’ll also need to upload a copy of your resume and most recent academic transcript.
  2. Video Interview & Online Assessment: During this stage of the application process, we want to get to know you a little bit better. To help us do this, you’ll need to do a video interview and online assessment - the system we use is called HireVue.
  3. Virtual interview: At this stage of the recruitment process, you’ll be asked to participate in a virtual interview. This is a three stage process:
    1. Graduate ambassador Q&A session: You will have the opportunity to meet with our current graduates in a virtual setting to get to know more about life at Telstra and ask them any questions you may have.
    2. Case study: You will be presented with a topical issue prior to your interview and will need to prepare a three to five minute pitch.
    3. Behavioural interview: You'll be asked a series of motivational and behavioural questions. This will give you the chance to showcase your skills, personality, qualifications, work experience and mindset.
  4. Checks: Before we can offer you a place in the Telstra Graduate or Summer Internship Program, we’ll need to conduct a couple of checks such as a security or background check before we can progress you to the final stage.
  5. Offers: This is the final step in the process! If you have been successful, we’ll give you a ring to let you know the good news. We often see a high calibre of candidates throughout the interview process. Subsequently some candidates may just miss out on receiving a role with us. If this is the case, we will let you know and keep you in our talent pool, so if roles become available later in the year, we will be in touch.


Congratulations on being invited to an interview, it’s pretty exciting but you may be wondering how you can best prepare yourself. Whether it’s a phone interview, face to face, or video interview be sure to read up on the company and the business unit you’re applying to.

  1. Be sure to read about developments in the wider business area and look up any awards that your area might have won.
  2. Your recruiter will let you know who’s going to be interviewing you, so be sure to learn a bit about them. If you’re going to be attending a face-to-face or video interview be sure to dress to impress as this may be your first impression.
  3. Also, make sure you think of some questions to ask in your interview as this is a great opportunity to demonstrating your interest in coming to work with us.

Students & Grads (HireVue – Video Interview):

  1. Be prepared: Before you start, make sure you have all the necessary equipment like a phone, PC or laptop, a working microphone and camera. We also recommend you do the interview, assessments, and games in a quiet space, which is free from distractions. We also encourage you to make sure you have a good internet connection before you get started.
  2. Practice makes perfect: During the video interview, we’ll give you the opportunity to listen to the questions before you need to respond. This will give you the chance to practice before you press record.
  3. It’s okay if you make a mistake: Don’t worry if you feel like you need to re-record your answer because you’ll have three attempts for each question. If you like to take notes and refer to them during an interview, you are more than welcome to do this too. So, don’t be afraid to break eye contact with the camera to check them.
  4. Do your research: Like any good relationship, it’s important that you get to know us a bit better. So, we suggest you jump on our website to read about our T25 strategy, purpose and four core values. You should also read through the role description again for you chosen pathway and think about why you’d be perfect for our program.
  5. Beware of the light and surroundings: When you’re setting up your camera, make sure there’s not too much light behind you as it will make it hard for us to see your face. Before you begin, quickly check what will be in the background of your video interview just to make sure there isn’t anything in the frame that you don’t want to be there.
  6. Most importantly, be yourself: We value diversity and are committed to creating inclusive experiences for all our graduates, and this video interview is no different. So, we encourage you to relax, be yourself and have some fun.

If you have a specific impairment, which may be permanent, temporary or situational, our team are happy to work with you through the recruitment process (or, work with your Disability Employment Services provider if you would like us to).

From navigating our website and searching for jobs, to applying or making suitable arrangements to ensure you're interview ready, we're here to help, as we believe strongly in diversity and inclusion for all.  To find out more information visit our disability & accessibility support page

To get in touch, email us at:, noting your preferred method of contact. This could be requesting communication via email, a return phone call, or for us to work with your Disability Employment Services provider.

Need to get in touch?

If you’re looking to get in touch about previous employment at Telstra, the best people to speak with are our HR Support Team.

What will your 'why' be?

Whether it’s rewarding career opportunities, an amazing work-life balance or being able to make a difference, you can discover why Telstra is a great place to work.