Don't let distance get in the way of business
In a global economy, organisations are more connected and collaborative than ever. We’ll work with you to find the right international roaming solution for your organisation to help keep your people in touch across the globe.
Things to do before you go overseas
Check to see if we support international roaming at your destination and view available solutions and our Pay-As-You-Go rates for each country.
Confirm with your organisation as to what their international roaming policy is. Then, if you need to, activate International Roaming on your compatible mobile phone or broadband service. Remember to do this before you depart as there could be delays if you activate when you are overseas.
If within Australia:
Business: Call 13 22 53
Enterprise: Call 1800 730 053
If calling from overseas: +61 439 125 109
Things to do when you arrive
TURN ON your device when you reach your destination, and ensure data roaming is switched on in the phone’s settings.
You should CONNECT automatically to the local mobile network where international roaming is available, you can check if roaming is available at your destination here. Once connected, you’ll receive an SMS from us (if your device is capable of receiving SMS) confirming that roaming has been activated. If you have a Day Pass, Data Plan or pre-purchased a Data Pack, you’ll also receive an SMS to confirm when this is active.
Visit www.telstra.com/mpm from your mobile or mobile broadband device to view your estimated International Data Usage. Accessing this website from your mobile when overseas doesn’t count towards your data usage.
Telstra 24x7® App
Download the Telstra 24x7 App so you can see your data usage for Packs and Plans. Make sure you download it before you depart Australia, so that you don’t incur download charges at the international rate.
To track your voice, SMS and data usage, simply dial #108# from your Telstra device. This feature is free to access when overseas.
International Roaming alerts
When you arrive at your destination and turn on your device, you’ll receive an SMS from Telstra informing you that international roaming is active.
You will only be able to receive these notifications if your device is capable of receiving SMS.
While you’re overseas, we’ll send you SMS alerts to keep you informed of your spend and usage (if your device is capable of receiving SMS and you haven’t opted out of these messages).
- We’ll send you alerts at 50%, 85% and 100% usage of your data allowance
- If you exceed your daily data allowance when using a Data Plan or Pack you will automatically switch to Pay-As-You-Go rates. When using data at our Pay-As-You-Go rates we’ll send you an SMS every time you use $100 worth of data.
Your data and voice options
Do you have staff who travel abroad regularly and need a cost effective connection?
Are your staff frequent travellers needing generous data allowances?
Do your staff travel occasionally and need the essentials to keep working?
Will your staff mainly need voice while travelling?
Questions about International Roaming?
Need to talk to someone? We can help. Chat with us now.
If you're using chat overseas, data charges apply.
Things you need to know
What you need to know about your International Roaming Voice Plan:
Once you've reached your monthly International Roaming Voice Plan allowance, you'll continue to receive the discount on all voice calls and SMS sent and received in the above international destinations. However, this discount will be applied to our normal International Roaming rates for any additional voice calls and SMS.
The monthly allowance of your International Roaming Voice Plan will be deducted from your total voice call and SMS message usage after all eligible usage has been discounted at the applicable rate.The monthly allowance of your International Roaming Voice Plan cannot be used for content charges, for local calls while in Australia, to send or receive data, to make or receive video and satellite calls, or to send or receive MMS messages overseas. You must pay for such usage in addition to your monthly plan charge.
Any unused monthly allowance expires at the end of each month and does not carry over.The monthly plan charge will be billed to your Telstra account each month.
If you purchase a plan part way through a billing month, the monthly plan charge and included plan allowance will be calculated on a pro-rata basis for the remaining days in that month.
You may not have more than one International Roaming Voice Plan associated with a Telstra post-paid mobile service at any one time.
You may cancel your International Roaming Voice Plan at any time without any early termination charges.
If you cancel your International Roaming Voice Plan part way through a billing month, your monthly plan charge and included plan allowance for that month will be calculated on a pro-rata basis for the days that the plan was active in that month.
Note: If you currently receive discounted International Roaming rates you may not be eligible for the International Roaming Voice Plans. This offer is not available with any other offers unless otherwise specified by us.
We will send SMS alerts when you use 50%, 85% and 100% of your data pack allowance. For any data used outside of your allowance, we will send you SMS alerts every time you use more than $300 of ‘pay as you go’ data. We also have spend management tools to help you monitor your international roaming usage. For more information, including how to register for these tools, visit telstra.com/manageirusage
International Frequent Traveller Data Plans purchased on or after 7th April 2013 are only available to customers with a 10-digit business account number.
International Frequent Traveller Data Plans purchased on or after 8th May 2013 are subject to a six month contract term. Early Termination Charges (ETC) apply if you wish to cancel your contract early.
International Frequent Traveller Data Plans purchased on or before 7 May 2013 are on a month-by-month basis and can be terminated at any time.
Once your minimum term (if applicable) expires, your International Frequent Traveller Data Plan will continue on a month to month basis until cancelled.
If you go over your data allowance or use data outside of your allowance (such as use outside the selected countries), data usage will cost $3 per MB (charged per kilobyte or part thereof). Your data allowance cannot be used for content charges, SMS, MMS or data usage in Australia.
If you take-up or cancel your International Frequent Traveller Data Plan part-way through a billing month, your monthly plan charge and included data allowance will be pro-rated according to the days the plan was active in that month.
For a full copy of our terms visit www.telstra.com.au/customer-terms
1MB = 1024Kb
Unused data expires monthly
Calls made within Australia to 12 5109 or from overseas to +61 439 12 5109 are free of charge from a Telstra mobile service. International call charges apply to calls made from a non-Telstra service.