Telstra Business Broadband

A connection you can rely on, for businesses that don’t take a day off

Telstra Business Broadband on nbn™ network is more than just an internet connection delivered over the nbn™ network. It gives you the flexibility to choose from a range of premium extra add ons to tailor your broadband service as per your business needs and online strategy, making Telstra Business Broadband on nbn™ network a true platform your business can use, combining robust networks and services with features that support your business.

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Key features

Static IP

Includes a single static IPv4 address and one IPv6/56 static IP address range, with the option to purchase more IPv4 addresses.

nbn™ network speed options

A range of speed options that meet your business needs.

Data sharing

Share your data allowance across Telstra Business Broadband plans on the same account.

Premium connectivity packages

Prioritise your TC2 data traffic with an overflow to TC4 with our Premium Connectivity Packages.

Premium extra add-ons

Upgrade to a Dedicated Data Pack or a Voice Priority Pack to prioritise your Business SIP voice services, video and other business-critical apps .

Mobile broadband backup

Enjoy mobile broadband backup included with a Telstra supplied modem on your service and switch over to the Telstra Mobile Network in case of an outage.

Benefits

bandwidth

Improved productivity

Get faster access to the internet and services with a direct, uncontended connection and guaranteed bandwidth.

Extras for business sip

Priority voice services

Voice priority for up to 50 business SIP lines is maintained if you exceed the Dedicated Data Pack’s TC2 bandwidth by steering other traffic to the available underlying TC4.

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24x7 assurance support

Get help when you need it with 24x7 assurance support as we understand that your business never takes a day off.

Premium Connectivity Packages

Upgrade to a prioritised connection with a Dedicated Data Pack or a Voice Priority Pack for your Business SIP voice services, video and other business-critical apps.

Here are a few ways our Premium Connectivity Packages can help improve productivity:

Better collaboration

Dedicated Data Pack will help multiple users to work on projects simultaneously via cloud, video or voice calls with a dedicated TC2 bandwidth allocation.

Improved communication

Get high quality connectivity for video or voice conferencing, workforce management, customer relations and more with a Dedicated Data Pack.

Business continuity

With a Dedicated Data Pack, your TC2 bandwidth allocation is delivered on a Committed Information Rate. If the TC2 bandwidth is consumed, your data traffic is steered over to the available underlying TC4 ensuring business-critical apps perform as required and data continues to flow.

Telstra Business Broadband plans on the nbn™ network.

 

Telstra Business
Broadband on nbn 
Standard

 Telstra Business Broadband on nbn 
Ultimate

Monthly cost

 $80 $100

Monthly usage

 500GB Unlimited

Plan term

 24 months 24 months

Minimum cost

 $2,019 $2,499

No regrets policy

 Our no regrets policy lets you swap Telstra Business Broadband plan sizes once per month, as your needs change, with no Early Termination Charge (ETC) for changing plans.

Standard Professional Installation

 $240 $240

Activation Fee 
(Self-Installation)

$99

 $99

nbn New Development Charge

 If you're in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you.

Telstra Business Smart ModermTM

 Included at no extra cost when taking up a Telstra Business Broadband service and migrating to the nbn network

Static IP

 Includes a single static IPv4 address and one IPv6/56 static IP address range.

nbnTM Speed Options

 50Mbps download - 17Mbps upload typical busy period speeds (9am - 5pm on weekdays) included at no extra cost (not available on fixed wireless).
Your actual speed may be lower due to your in-premises set-up and how the internet is used in your office. Actual speeds confirmed after connection. For more information on nbn speeds, please see the Key Fact Sheet at telstra.com/nbnkeyfacts/business

Share your data

Data allowance to be shared across Telstra Business Broadband plan on the same account.

Mobile broadband backup

You will need the Telstra Business Smart ModemTM (included) or Telstra Business Mid-Market Router (to enable various premium extra add ons) to enjoy the full benefits of the Telstra Business Broadband plan. In particular the mobile broadband backup service. If there is an outage of the fixed broadband service, you will automatically connect and have access to the internet via the Telstra Mobile Network. Mobile broadband backup is only available with these devices. Alternatively, you may BYO alternative modem that is configured to work with your service, however the mobile broadband backup will not be included.

Additional Higher Speed Tiers & Charges

Speed Options

 Speed Claim*

Price
 

Download

Upload

  

Premium Speed
(100/40)

100Mbps

32Mbps

$30/month in addition to your chosen plan charges.

Only for nbn™ FTTP/C, nbn™ HFC and selected nbn™ FTTN/B customers.

Superfast
(250/25)

250Mbps

20Mbps

$40/month in addition to your chosen plan charges.

Only for nbn™ FTTP and most nbn™ HFC customers.

Ultrafast
(1000/50)

700Mbps

40Mbps

$80/month in addition to your chosen plan charges.

Only for nbn™ FTTP and some nbn™ HFC customers.

Premium Plus
(250/100)

250Mbps

80Mbps

$120/month in addition to your chosen plan charges.

Only for nbn™ FTTP customers.

Ultra Speed
(500/200)

230Mbps

90Mbps

$235/month in addition to your chosen plan charges.

Only for nbn™ FTTP customers.

Ultra Plus
(1000/400)

700Mbps

100Mbps

$350/month in addition to your chosen plan charges.

Only for nbn™ FTTP customers with a BYO Router.

* Typical busy period speeds (9am-5pm weekdays) for Superfast (upload only), Ultrafast, Premium Plus (upload only), Ultra and Ultra Plus are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add ons. We will update this Critical Information Summary once sufficient data is available.

Dedicated Data Packs

Committed information rates (CIR) for voice & data traffic.

Dedicated Data Pack

Dedicated Data Pack S

TC2 - nbn10/10Mbps

Dedicated Data Pack M

TC2 – nbn20/20Mbps

Dedicated Data Pack L

TC2 - nbn50/50Mbps

Typical download and upload speeds (24/7)

9Mbps download – 9Mbps uploads

18Mbps download – 18Mbps uploads

45Mbps download – 45Mbps uploads

Speeds experienced may be lower due to various factors including your in-premises setup and wiring. Actual speeds for FTTN/B/C confirmed post-connection.
Additional monthly fee in additional to your underlying plan charge

$250/mth

$400/mth

$550/mth
Enhanced network capability Telstra’s Dedicated Data Packs redirect voice and data into a prioritised Traffic Class 2 (TC2) path with a Committed Information Rate (CIR). If the TC2 bandwidth is exceeded, voice traffic delivered over Telstra Business SIP voice services will remain prioritised by steering data traffic over onto the underlying TC4 speed available at the customer’s site. 
Underlying Traffic Class 4 (TC4) speed included

Standard Plus

TC4 -  (50/20 Speed tier)

Premium Speed

TC4 -  (100/40 Speed tier)

Premium Plus Speed

TC4 -  (230/100 Speed tier)
Typical download and upload speeds (9am-5pm weekdays)

50Mbps download - 17Mbps upload

100Mbps download - 32Mbps upload

230Mbps download - 80Mbps upload
Speeds experienced may be lower due to various factors including your in-premises setup and wiring. Actual speeds for FTTN/B/C confirmed post-connection .For more information visit telstra.com/nbn-speeds  
Availability Not available on Fixed Wireless or HFC FTTP only
Premium service level

Dedicated Data Packs are backed up by the nbn™  12 hour network fault restoration commitment to Telstra.

Telstra offers a number of Premium  Service Level assurance  options to Telstra enterprise customers upon application and approval.
Access Device

Telstra Business Mid-Market Cisco Router (C1117) – $50/mth over 36 months, $75/mth over 24 months or an upfront $1,800 payment.

BYO Router – Customers can use an alternative (BYO) router, but Dedicated Data Pack performance is dependent on the device’s compatibility and manual configuration, which you are responsible for.

Installation options

Telstra accredited Partner Installation – from $660 once off (POA)

* Typical busy period speeds (9am-5pm weekdays) for Superfast (upload only), Premium Plus (upload only) are an estimate only. We do not have sufficient data yet to calculate the typical busy period speed of these add ons. We will update this Critical Information Summary once sufficient data is available.

Voice Priority Packs

Committed information rates (CIR) for voice traffic
Voice priority pack

VPP1

VPP3

VPP5

VPP10

VPP20

VPP50
Additional monthly fee  

$5/mth

$15/mth

$25/mth

$45/mth

$65/mth

$85/mth
Telstra Business SIP voice lines supported

1 line

2-3 lines

4-5 lines

6-10 lines

11-20 lines

21-50 lines
The minimum allocation of voice QoS (quality of service) is 100kbps per concurrent call.
Access device

Telstra Business Smart ModemTM

or

BYO Router - You can use an alternative (BYO) router, but Voice Priority Pack performance is dependent on its compatibility and manual configuration, which you are responsible for.

Telstra Business Mid-Market Router (Cisco C1117) $50/mth over 36 months, $75/mth over 24 months or an upfront $1,800 payment .

BYO Router - You can use an alternative (BYO) router, but Voice Priority Pack performance is dependent on its compatibility and manual configuration, which you are responsible for.
Installation options Self-Install or Telstra Professional Install

Telstra accredited Partner Install 

Installation - from $660 

  
Availability All Access Types Not available on Fixed Wireless Not available on Fixed Wireless or HFC

Why Telstra

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Reliable, high-quality performance

With dual access to each nbn™ network POI and our network capabilities, we’re well-positioned to offer robust performance and resiliency to your business.

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Solutions to enable your business growth

Telstra’s extensive portfolio of products and solutions that can be accessed over the nbn™ network provide industry-leading, robustly engineered services developed to exceed your requirements - helping set you up for success today and into the future.

Business expert illustration

Network expertise to meet your needs

Telstra has a proven track record of provisioning services over nbn™ network for enterprises of all sizes across industries, including thousands of sites for major retailers across Australia, assuring reliable and high-quality performance throughout.

Getting started

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Things you need to know

Critical Information Summaries

Telstra Business Broadband on nbn™ CIS

Our Customer Terms

Telstra Business Broadband on nbn™

SLA Premium assurance