Telstra Business Broadband

A connection you can rely on, for businesses that don’t take a day off

Telstra Business Broadband on nbn™ network is more than just an internet connection delivered over the nbn™ network. It gives you the flexibility to choose from a range of premium extra add ons to tailor your broadband service as per your business needs and online strategy, making Telstra Business Broadband on nbn™ network a true platform your business can use, combining robust networks and services with features that support your business.

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Key features

Static IP

Includes a single static IPv4 address and one IPv6/56 static IP address range, with the option to purchase more IPv4 addresses.

nbn™ network speed options

A range of speed options that meet your business needs.

Data sharing

Share your data allowance across Telstra Business Broadband plans on the same account.

Premium connectivity packages

Prioritise your TC2 data traffic with an overflow to TC4 with our Premium Connectivity Packages.

Premium extra add-ons

Upgrade to a Dedicated Data Pack or a Voice Priority Pack to prioritise your Business SIP voice services, video and other business-critical apps .

Mobile broadband backup

Enjoy mobile broadband backup included with a Telstra supplied modem on your service and switch over to the Telstra Mobile Network in case of an outage.

Benefits

Improved productivity

Get faster access to the internet and services with a direct, uncontended connection and guaranteed bandwidth.

Priority voice services

Voice priority for up to 50 business SIP lines is maintained if you exceed the Dedicated Data Pack’s TC2 bandwidth by steering other traffic to the available underlying TC4.

24x7 assurance support

Get help when you need it with 24x7 assurance support as we understand that your business never takes a day off.

Premium Connectivity Packages

Upgrade to a prioritised connection with a Dedicated Data Pack or a Voice Priority Pack for your Business SIP voice services, video and other business-critical apps.

Here are a few ways our Premium Connectivity Packages can help improve productivity:

Better collaboration

Dedicated Data Pack will help multiple users to work on projects simultaneously via cloud, video or voice calls with a dedicated TC2 bandwidth allocation.

Improved communication

Get high quality connectivity for video or voice conferencing, workforce management, customer relations and more with a Dedicated Data Pack.

Business continuity

With a Dedicated Data Pack, your TC2 bandwidth allocation is delivered on a Committed Information Rate. If the TC2 bandwidth is consumed, your data traffic is steered over to the available underlying TC4 ensuring business-critical apps perform as required and data continues to flow.

Telstra Business Broadband plans on the nbn™ network.

	Telstra Business Broadband on nbn Standard		Telstra Business Broadband on nbn Ultimate
Monthly cost	$80		$100
Monthly usage	500GB		Unlimited
Plan term	24 months		24 months
Minimum cost	$2,019		$2,499
No regrets policy	Our no regrets policy lets you swap Telstra Business Broadband plan sizes once per month, as your needs change, with no Early Termination Charge (ETC) for changing plans.
Standard Professional Installation	$240		$240
Self-Installation	$0		$0
nbn New Development Charge	If you're in a new development and not already connected to the nbn network, nbn co may charge $300 to connect your premises to the nbn network. If applicable, we will bill that charge to you.
Telstra Business Smart Moderm^TM	Included at no extra cost when taking up a Telstra Business Broadband service and migrating to the nbn network
Static IP	Includes a single static IPv4 address and one IPv6/56 static IP address range.
nbn^TM Speed Options	Standard Plus nbn50 40Mbps download - 15Mbps upload typical busy period speeds (9am - 5pm on weekdays) included at no extra cost (not available on fixed wireless).	Standard Plus nbn100 80Mbps download - 30Mbps upload typical busy period speeds (9am - 5pm on weekdays) + $30/mth (not available on fixed wireless).	Standard Plus 250 200Mbps download - 80Mbps upload typical busy period speeds (9am - 5pm on weekdays) + $100/mth ($120 when connected on or after 22 Sep 2020). Available on FTTP only).
nbn^TM Speed Options	Your actual speed may be lower due to your in-premises set-up and how the internet is used in your office. Actual speeds confirmed after connection. For more information on nbn speeds, please see the Key Fact Sheet at telstra.com/nbnkeyfacts/business
Share your data	Data allowance to be shared across Telstra Business Broadband plan on the same account.
Mobile broadband backup	You will need the Telstra Business Smart ModemTM (included) or Telstra Business Mid-Market Router (to enable various premium extra add ons) to enjoy the full benefits of the Telstra Business Broadband plan. In particular the mobile broadband backup service. If there is an outage of the fixed broadband service, you will automatically connect and have access to the internet via the Telstra Mobile Network. Mobile broadband backup is only available with these devices. Alternatively, you may BYO alternative modem that is configured to work with your service, however the mobile broadband backup will not be included.

Dedicated Data Packs

Committed information rates (CIR) for voice & data traffic.
Dedicated Data Pack	Dedicated Data Pack S TC2 - nbn10/10Mbps	Dedicated Data Pack M TC2 – nbn20/20Mbps	Dedicated Data Pack L TC2 - nbn50/50Mbps
Typical download and upload speeds (24/7)	9Mbps download – 9Mbps uploads	18Mbps download – 18Mbps uploads	45Mbps download – 45Mbps uploads
Typical download and upload speeds (24/7)	Speeds experienced may be lower due to various factors including your in-premises setup and wiring. Actual speeds for FTTN/B/C confirmed post-connection.
Additional monthly fee in additional to your underlying plan charge	$250/mth	$400/mth	$550/mth
Enhanced network capability	Telstra’s Dedicated Data Packs redirect voice and data into a prioritised Traffic Class 2 (TC2) path with a Committed Information Rate (CIR). If the TC2 bandwidth is exceeded, voice traffic delivered over Telstra Business SIP voice services will remain prioritised by steering data traffic over onto the underlying TC4 speed available at the customer’s site.
Underlying Traffic Class 4 (TC4) speed included	Standard Plus TC4 - (50/20 Speed tier)	Premium Speed TC4 - (100/40 Speed tier)	Premium Plus Speed TC4 - (250/100 Speed tier)
Typical download and upload speeds (9am-5pm weekdays)	44Mbps download - 15Mbps upload	88Mbps download - 30Mbps upload	200Mbps download - 80Mbps upload
Typical download and upload speeds (9am-5pm weekdays)	Speeds experienced may be lower due to various factors including your in-premises setup and wiring. Actual speeds for FTTN/B/C confirmed post-connection .For more information visit telstra.com/nbn-speeds
Availability	Not available on Fixed Wireless or HFC		FTTP only
Premium service level	Dedicated Data Packs are backed up by the nbn™ 12 hour network fault restoration commitment to Telstra. Telstra offers a number of Premium Service Level assurance options to Telstra enterprise customers upon application and approval.
Access Device	Telstra Business Mid-Market Cisco Router (C1117) – $50/mth over 36 months, $75/mth over 24 months or an upfront $1,800 payment. BYO Router – Customers can use an alternative (BYO) router, but Dedicated Data Pack performance is dependent on the device’s compatibility and manual configuration, which you are responsible for.
Installation options	Telstra accredited Partner Installation – from $660 once off (POA)

Voice Priority Packs

Committed information rates (CIR) for voice traffic
Voice priority pack	VPP1	VPP3	VPP5	VPP10	VPP20	VPP50
Additional monthly fee	$5/mth	$15/mth	$25/mth	$45/mth	$65/mth	$85/mth
Telstra Business SIP voice lines supported	1 line	2-3 lines	4-5 lines	6-10 lines	11-20 lines	21-50 lines
Telstra Business SIP voice lines supported	The minimum allocation of voice QoS (quality of service) is 100kbps per concurrent call.
Access device	Telstra Business Smart Modem^TM or BYO Router - You can use an alternative (BYO) router, but Voice Priority Pack performance is dependent on its compatibility and manual configuration, which you are responsible for.				Telstra Business Mid-Market Router (Cisco C1117) $50/mth over 36 months, $75/mth over 24 months or an upfront $1,800 payment . BYO Router - You can use an alternative (BYO) router, but Voice Priority Pack performance is dependent on its compatibility and manual configuration, which you are responsible for.
Installation options	Self-Install or Telstra Professional Install				Telstra accredited Partner Install Installation - from $660
Availability	All Access Types	Not available on Fixed Wireless			Not available on Fixed Wireless or HFC

Why Telstra

Reliable, high-quality performance

With dual access to each nbn™ network POI and our network capabilities, we’re well-positioned to offer robust performance and resiliency to your business.

Solutions to enable your business growth

Telstra’s extensive portfolio of products and solutions that can be accessed over the nbn™ network provide industry-leading, robustly engineered services developed to exceed your requirements - helping set you up for success today and into the future.

Network expertise to meet your needs

Telstra has a proven track record of provisioning services over nbn™ network for enterprises of all sizes across industries, including thousands of sites for major retailers across Australia, assuring reliable and high-quality performance throughout.

Getting started

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Things you need to know

Critial Information Summaries

Telstra Business Broadband on nbn™ CIS

Our Customer Terms

Telstra Business Broadband on nbn™

SLA Premium assurance

Committed information rates (CIR) for voice & data traffic.

Committed information rates (CIR) for voice traffic